Analyzing 5,886,0405.9M ReviewsFor 16,24716.2K Experts

Experts Reviews · Company report
Mr. Rooter Plumbing of Orange County logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%86+20.8Value 14%98+13.9Replies to reviews 7%97+6.9Craft & service penalty97−0.3Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

Mr. Rooter Plumbing of Orange County

Garden Grove, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #30Position by Experts Score among all companies we track in this category. of 66 septic tank services · 4.9★ from 648 Google reviews

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Report card

Percentile vs other septic tank services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mr. Rooter Plumbing of Orange County is better than 90% of septic tank services.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mr. Rooter Plumbing of Orange County is better than 86% of septic tank services.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Mr. Rooter Plumbing of Orange County is better than 97% of septic tank services.A
97
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mr. Rooter Plumbing of Orange County is better than 98% of septic tank services.A
98
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mr. Rooter Plumbing of Orange County is better than 100% of septic tank services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mr. Rooter Plumbing of Orange County is better than 97% of septic tank services.A
97

Reviews for your job

Customers hired Mr. Rooter Plumbing of Orange County for 8 kinds of job.

Mr. Rooter Plumbing of Orange County for sewer repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.12
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.83
Usually paidThe price range customers picked most often for this job.$500–600
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$383–$2.1k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 75/100.How Job match is calculatedBuilt only from reviews Google tagged “Sewer repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#23 / 36
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 12 Google reviews tagged “Sewer repair”

Brian5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★

Ismael and Shane came out and found the problem to my sewer backup. They were professional and did a job well done. Great company and will recommend to anyone.

Customer photo from Brian's review
Great priceSewer repair
Jacline1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Ruben is courteous, professional, and good at what does.

Paid $200–300Reasonable priceSewer cleaningSewer repair
CatherineLocal Guide · 46 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

We had a break in our main sewage line and all the pipes are old and corroded. Ismael and Pedro started straight away and worked through to 8.30pm to ensure we had water and toilet access. They returned next day to finish off and left our yard as if it had never been dug up. Highly impressed and grateful to Ismael…

Paid $1,000+Reasonable priceSewer repair
Kayla1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Ismael has been a pleasure to work with! He takes the time to get the job done well while being efficient. My experience with Mr. Rooter Plumbing has been consistently excellent. Thanks again for all of your hard work Ismael and the team :)

Great priceDrain cleaningPlumbing leak detectionPlumbing pipe repair
Al1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very professional & reasonably priced

Plumbing pipe repairSewer repairDrain cleaning+ Responsiveness+ Punctuality+ Quality
atb2man2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

This was the 2nd time I have had Ozzy and Shane out to our 50yr old + home. I trust them in spite of these being bigger projects.

Sewer repair+ Responsiveness+ Punctuality+ Professionalism
Eric3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

John was fantastic. Knowledgeable, quick to start diagnoses, quick to identify issue and fair priced resolution with some more permanent solutions explained in detail as well. No pressure, just expedient, honest, quality work.

Sewer repair+ Responsiveness+ Punctuality+ Quality
BrettLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

My parents have used them for their needs and now I am using them too. Shane has always been very responsive to us and if my parents were happy, then I can trust that as well. They never have tried to do more than what is needed and more to the point, they have been absolutely honest with the repairs that are needed. Which is what I want to know.

Plumbing leak detectionOutdoor plumbing system repairPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Mariaa year ago★★★★★

Rating only, no written review.

Paid $500–600Reasonable priceSewer cleaningSewer repair
Jennifer6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Sewer repair+ Responsiveness+ Quality+ Professionalism
bruce5 years ago★★★★★

Rating only, no written review.

Sewer repair
Roger1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★

Rating only, no written review.

Sewer repair+ Responsiveness

Price

$322-25% vs typical septic tank services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 39%Reasonable 52%Overpriced 5%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning86$205–$478
Plumbing pipe repair32$305–$1.1k
Toilet repair25$209–$607
Plumbing leak detection20$54–$495
Sewer cleaning17$248–$529
Outdoor plumbing system repair13$321–$1.0k
Faucet repair13$271–$659
Sewer repair12$383–$2.1k

Compare with

Target Plumbers logoTarget PlumbersExperts Score 98Garden Grove · 5.00★Fanti Sewer & Drains logoFanti Sewer & DrainsExperts Score 96Garden Grove · 4.97★Western Rooter & Plumbing logoWestern Rooter & PlumbingExperts Score 90Garden Grove · 4.91★