iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#13 of 44 leak detection servicesiPosition by Experts Score among all companies we track in this category. · better than 72%
4.9★★★★★537 Google reviews · 24 photos
98%five-star reviews
4.93★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
94%reviews answered by the owner
$359typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Mr. Rooter Plumbing of South Nashville at a glance
Customers frequently praise the company for prompt emergency response, professional communication, and fair pricing for services like leak detection and water heater installation. The high rating reflects satisfaction with technicians who arrive on time, explain issues clearly, and resolve problems efficiently. However, some reviews criticize specific instances of overcharging for simple repairs, missed appointment callbacks, and incomplete installations that required multiple visits to fix the same issue.
Google rating: 4.9 out of 5 from 537 reviews (98% five-star).
Reviews on this page: 536 Google reviews (382 with written comments, 6 with photos).
Owner responses: the business replied to 94% of reviews.
Most recent review: October 22, 2026.
Service: Leak Detection Service serving Nashville, Tennessee.
Data from Google, last updated October 25, 2026.
Score profile vs other leak detection services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
This companyLeak Detection Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mr. Rooter Plumbing of South Nashville: 95/100 on this factor. Category median: 93.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mr. Rooter Plumbing of South Nashville: 92/100 on this factor. Category median: 92.A
92
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Mr. Rooter Plumbing of South Nashville: 100/100 on this factor. Category median: 95.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mr. Rooter Plumbing of South Nashville: 100/100 on this factor. Category median: 98.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mr. Rooter Plumbing of South Nashville: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mr. Rooter Plumbing of South Nashville: 100/100 on this factor. Category median: 94.A
100
Bar = this company · dark tick = category median.
Star ratings
536 Google reviews we collected
4.9of 5
5 stars52598%
4 stars41%
3 stars10%
2 stars20%
1 star41%
Praise vs complaints
Phrases our text analysis found in 382 written reviews
98%praise
Praise81498%
Complaints152%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
94%fair
Great price1937%
Reasonable2957%
Overpriced36%
Not sure00%
$359-14% vs typical leak detection services
Middle half of what 43 customers paid ($251–$758) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude21426%
Speed & response18422%
Quality & results13216%
Would recommend11414%
Price & value789%
Communication627%
Honesty & trust455%
What customers talk about
We read 382 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They have earned my trust and gratitude for their professionalism and expertise, providing invaluable peace of mind during a stressful situation.”
“Rooter came out quickly, got right to work, and fixed the problem.”
“Was supposed to show up today never showed.”
“Their dedication to providing exceptional service, whether you're searching for "plumbers near me" or in need of an "emergency plumber near me," is unmatched.”
“We find the valve that was replaced is still leaking.”
“Overall, I highly recommend Mr Rooter Plumbing and Drain Cleaning Company.”
“With excellent craft, service, and attitudes, I cannot recommend this team of professionals enough!”
“Their prices are fair and their customer service has been great!”
“While everyone was nice, I feel like I got ripped off.”
“They made it very clear that if any issues come up afterwards, that I could call them anytime and they’d send someone over.”
“Fast reliable and found our water line in a short period of time.”
People customers mention
Amir10 reviews
Drazan9 reviews
Mark9 reviews
Foley8 reviews
Robert6 reviews
Sandro5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Mr. Rooter Plumbing of South Nashville for 8 kinds of job. Pick one to see what they paid and said.
Leonard5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Absolutely amazing service! We had an underground water leak on over A few acres of land, and the plumber came out to help us figure out how to stop it. We seriously hit the lottery because he managed to find a shutoff valve that made all the difference! What could have been a complete nightmare turned into a huge…
Paid $200–400
Jack11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Austin was knowledgeable and quick at finding a solution, for our issues with the shower (pressure & temperature). Professional and fantastic service
Paid $400–600Reasonable priceWater heater repair
AngelaLocal Guide · 23 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Mr. Rooter really helped me out when I had a running leak for a month. The plumber came in and tested my appliances and found my toliet was the issue. I was relieved. He replaced the element inside and it works just fine. Thank you again, Mr. Rooter!!!!
Therese2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
So grateful that they responded very quickly when my water heater went out. The service was also incredible - they were both very nice and helpful. They made it very clear that if any issues come up afterwards, that I could call them anytime and they’d send someone over. Definitely recommend!
Sharon12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Austin was very professional and courteous! He diagnosed the issue I had with my toilet and then he explained what he had done and what needed to happen. I will call Mr. Router for future plumbing needs.
Paid $800–1,000Reasonable priceToilet repair
Naomi10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We have used them twice and both times they came out and fixed the problem in the same day. Their prices are fair and their customer service has been great!
Overall, I highly recommend Mr Rooter Plumbing and Drain Cleaning Company.Their dedication to providing exceptional service, whether you're searching for "plumbers near me" or in need of an "emergency plumber near me," is unmatched. They have earned my trust and gratitude for their professionalism and expertise, providing invaluable peace of mind during a stressful situation. Thank you.
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: Drain cleaning
Response from the owner · 6 years ago
Thank you for being a Mr Rooter customer, we truly value you and appreciate the fact that you chose us for your plumbing needs.
JoniLocal Guide · 67 reviewsiTotal number of Google reviews Joni has written across all businesses on Google Maps, not just this one.
⭐⭐⭐⭐⭐ Outstanding Service from Mr. Rooter!
I had a wonderful experience with Mr. Rooter! My backflow was leaking and had turned into an unexpected outdoor shower for anyone walking by! 😂🚿 The pedestrians were getting complimentary showers, whether they wanted one or not! Needless to say, that free water park needed to close! 🤣
Mr. Rooter came out quickly, got right to work, and fixed the problem. The service was fast, efficient, and professional. The technician was polite, courteous, and respectful throughout the entire process.
I truly appreciate a company that responds promptly, treats its customers well, and gets the job done right. Thanks to Mr. Rooter, the leaking has stopped, and the public can go back to walking by without needing an umbrella! 😂☔
I highly recommend Mr. Rooter for your plumbing needs. Five stars for excellent service and for shutting down my unexpected sidewalk splash zone! ⭐⭐⭐⭐⭐
Response from the owner · a week ago
What a story! Thank you for sharing your experience in such a fun way, Joni. We're glad our team could turn off the surprise "water park" and get everything back to normal so quickly. We really appreciate your recommendation and kind words about Mr. Rooter Plumbing of South Nashville. If you ever need us again, just know we're here to help!
Nelia Santos1 reviewiTotal number of Google reviews Nelia has written across all businesses on Google Maps, not just this one.
Nelia, we appreciate your feedback and are pleased you had a professional experience with Mr. Rooter Plumbing of South Nashville. Thank you for choosing us and taking the time to share your thoughts.
Glenda Wright2 reviewsiTotal number of Google reviews Glenda has written across all businesses on Google Maps, not just this one.
A small plumbing issue needed immediate attention and the service exceeded expectations. The response was fast and the pricing was honest.
Response from the owner · 2 weeks ago
Really pleased to know our quick response and transparent pricing made things easier for you, Glenda. Thank you for sharing your experience and for trusting Mr. Rooter Plumbing of South Nashville. If you ever need assistance again, we’re here to help.
Nathan FreitasLocal Guide · 29 reviewsiTotal number of Google reviews Nathan has written across all businesses on Google Maps, not just this one.
Clean, trustworthy, quality, just amazing. I had an emergency leak that popped up two days before an international trip.
They came out next day, dug up the area of the yard that needed fixing
Response from the owner · 2 weeks ago
Your kind words put the biggest smiles on our faces! Everything we do is about making life a little easier for our neighbors, and we're so glad we could step in during your emergency. Your trust and appreciation inspire us every day. Don't hesitate to reach out if you need anything—let's keep your home running smoothly together!
Sonya Shelton5 reviewsiTotal number of Google reviews Sonya has written across all businesses on Google Maps, not just this one.
Fast reliable and found our water line in a short period of time.
Price assessment: Reasonable price
Price: $200–400
Response from the owner · 2 weeks ago
Great to hear your experience was smooth and efficient. Thank you, Sonya, for sharing your feedback and for choosing Mr. Rooter Plumbing of South Nashville.
Leonard Shelton Jr.5 reviewsiTotal number of Google reviews Leonard has written across all businesses on Google Maps, not just this one.
Absolutely amazing service! We had an underground water leak on over A few acres of land, and the plumber came out to help us figure out how to stop it. We seriously hit the lottery because he managed to find a shutoff valve that made all the difference! What could have been a complete nightmare turned into a huge relief. Extremely grateful for the help, knowledge, and professionalism. Highly recommend!
Price: $200–400
Response from the owner · 2 weeks ago
Underground water leaks can be stressful, but our skilled plumbers make all the difference with fast, expert service! Finding that shutoff valve saved the day, and that’s just the kind of knowledge and problem-solving you can expect from our team. If you want peace of mind and reliable solutions for any plumbing emergency, give us a call—we’re here to help you out when it matters most!
Scott Mele2 reviewsiTotal number of Google reviews Scott has written across all businesses on Google Maps, not just this one.
Mr. Rooter cut corners on the installation of a water heater. It was an emergency repair because of a burst water line so our first floor was flooded. Technician failed to properly install a drain line (so we wouldn’t have another flooding issue) or an expansion tank on the new water heater we paid $2100 for. When I asked him directly about these oversights he said the drain line was not part of the quote and he would have to charge more to go back and fix it. And that he was waiting for the repairs to be done in the house to go back and install an expansion tank which is not likely since we haven’t heard from them since the repair. We had our trusted handyman go back and fix these oversights and paid out of pocket for what Mr Rooter should have done the right way the first time.
Services: Water heater installation
Response from the owner · 2 weeks ago
Thank you for sharing your concerns. As a locally owned and operated family business, we take our reputation and customer satisfaction very seriously. It is disappointing to receive a two-star review, especially when we believe there has been a misunderstanding regarding the work performed and our intentions to complete the installation.
We would like to clarify a few important details.
Because your water heater is located in a very tight space underneath the stairwell, our technician explained that the expansion tank would be installed after the restoration company completed the drywall and shelving repairs. This was specifically planned to avoid interfering with the restoration work or risking damage to newly installed materials.
Unfortunately, we never received notification from you or the restoration company that the repairs had been completed and the area was ready for us to return. We certainly had no intention of leaving the expansion tank unfinished.
Regarding the drain line, the original water heater installation did not have an exterior drain line. Installing an entirely new drain line to the exterior would require additional work beyond the original quoted scope. We acknowledge that this should have been explained more clearly before the installation.
Our technician also spoke with you by phone and addressed your concerns. However, it appears there was a breakdown in communication between our technician, our office, and you.
We are also disappointed to hear that you felt it necessary to hire and pay your handyman to complete additional work. If there was work we had committed to completing, we would have appreciated the opportunity to return and address it ourselves.
We have attempted to contact you personally by phone to discuss these concerns and find a fair resolution, but unfortunately, we have not been able to connect.
We have built our family business on hard work, honesty, and standing behind our services. We understand how stressful a flooded home and emergency water heater replacement can be, and our goal was to help you during a difficult situation, not create additional frustration.
We respectfully ask that you give us the opportunity to resolve this matter directly. Please contact our office at your earliest convenience.
Your satisfaction matters to us, and we remain willing to work toward a fair resolution.
Mr. Rooter Plumbing Owner.
Jack Grassey11 reviewsiTotal number of Google reviews Jack has written across all businesses on Google Maps, not just this one.
Austin was knowledgeable and quick at finding a solution, for our issues with the shower (pressure & temperature). Professional and fantastic service
Price assessment: Reasonable price
Price: $400–600
Services: Water heater repair
Response from the owner · 2 weeks ago
Jack, we’re glad to hear our team member provided you with a professional experience and quickly resolved the shower issues. Thank you for sharing your feedback and for choosing Mr. Rooter Plumbing of South Nashville. We appreciate your trust and hope everything continues to work smoothly for you.
Angela GarnerLocal Guide · 23 reviewsiTotal number of Google reviews Angela has written across all businesses on Google Maps, not just this one.
Mr. Rooter really helped me out when I had a running leak for a month. The plumber came in and tested my appliances and found my toliet was the issue. I was relieved. He replaced the element inside and it works just fine. Thank you again, Mr. Rooter!!!!
Angela, we truly appreciate you taking the time to share your experience. It’s great to know our team was able to quickly find and repair the leak and get everything back on track. Thank you for choosing Mr. Rooter Plumbing of South Nashville and letting us help make things right!
