Tax preparation service · Salem, OR · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%72+17.5Value 14%91+12.9Replies to reviews 7%36+2.5Experts Score= 77Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.77SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#34 of 50 tax servicesiPosition by Experts Score among all companies we track in this category. · better than 33%
4.7★★★★★23 Google reviews · 1 photos
87%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Mr Z's Tax Service 4.7 out of 5 based on 23 reviews, highlighting fast, friendly, and efficient tax preparation. Customers frequently mention lower costs compared to competitors, helpful staff for self-employment situations, and successful refund outcomes. However, two identical one-star reviews criticize the firm for errors regarding a client's fiancée and refund, while a four-star note indicates the business is not currently accepting new clients.
Google rating: 4.7 out of 5 from 23 reviews (87% five-star).
Reviews on this page: 23 Google reviews (18 with written comments).
Owner responses: the business replied to 0% of reviews.
Most recent review: April 26, 2026.
Service: Tax Service serving Salem, Oregon.
Data from Google, last updated October 26, 2026.
Score profile vs other tax services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Mr Z's Tax ServiceTax Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mr Z's Tax Service: 81/100 on this factor. Category median: 87.A
81
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mr Z's Tax Service: 72/100 on this factor. Category median: 85.B
72
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mr Z's Tax Service: 91/100 on this factor. Category median: 100.A
91
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mr Z's Tax Service: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mr Z's Tax Service: 36/100 on this factor. Category median: 71.D
36
Bar = this company · dark tick = category median.
Star ratings
23 Google reviews we collected
4.7of 5
5 stars2087%
4 stars29%
3 stars00%
2 stars00%
1 star14%
Praise vs complaints
Phrases our text analysis found in 18 written reviews
96%praise
Praise2696%
Complaints14%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price267%
Reasonable133%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude933%
Quality & results726%
Speed & response726%
Would recommend27%
Price & value14%
Honesty & trust14%
What customers talk about
We read 18 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She’s knowledgeable, reliable, and makes the entire process simple and stress-free.”
“I’ve worked with her for several years and consistently have a great experience.”
“Fast service very friendly is great not having to worry about my taxes”
“I trust her completely and highly recommend her services.”
“Cost me half of Block,did our return in half the time and our return was twice as much.”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Lena1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
I’ve worked with her for several years and consistently have a great experience. She’s knowledgeable, reliable, and makes the entire process simple and stress-free. I trust her completely and highly recommend her services.
HarlanLocal Guide · 51 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Jo is amazing!! She got us in last minute and for the first time in years we actually revived a refund. Mr. Z’s is family owned and operated definitely our tax service from now on!
Great price
Nikka6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Jo and her mom are AMAZING! Ive been getting my taxes done by Jo since my very first job in 2016 and I will continue going back to her forever. Jo does her job well and knows all the ins and outs, and she makes filing my taxes so much easier and less stressful. I will always recommend Mr. Z’s!
elysha3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Best staff. Johanne is very efficient and works hard to get me the most money back. Would highly recommend to anyone that wants someone who will work hard for you.
Coleen9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Been coming here for years. GREAT people to work with, so fast, friendly, just plain awesome.
ericLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
After not filing my taxes for more then a few years I decided to go local. And I couldn't have been more happy with the outcome. They were so helpful and did such a great job! Hassle-free and they were happy to help arrange payments (no stress) but that was not an issue.
I’ve worked with her for several years and consistently have a great experience. She’s knowledgeable, reliable, and makes the entire process simple and stress-free. I trust her completely and highly recommend her services.
Price assessment: Reasonable price
Services: New business tax consulting, Income tax return filing, Income tax return preparation, Tax planning
Harlan BrockLocal Guide · 51 reviewsiTotal number of Google reviews Harlan has written across all businesses on Google Maps, not just this one.
Jo is amazing!! She got us in last minute and for the first time in years we actually revived a refund. Mr. Z’s is family owned and operated definitely our tax service from now on!
Price assessment: Great price
Brianne Crawford2 reviewsiTotal number of Google reviews Brianne has written across all businesses on Google Maps, not just this one.
Jo and her mom are AMAZING! Ive been getting my taxes done by Jo since my very first job in 2016 and I will continue going back to her forever. Jo does her job well and knows all the ins and outs, and she makes filing my taxes so much easier and less stressful. I will always recommend Mr. Z’s!
Fernando F.Local Guide · 148 reviewsiTotal number of Google reviews Fernando has written across all businesses on Google Maps, not just this one.
Best staff. Johanne is very efficient and works hard to get me the most money back. Would highly recommend to anyone that wants someone who will work hard for you.
Coleen McLean9 reviewsiTotal number of Google reviews Coleen has written across all businesses on Google Maps, not just this one.
After not filing my taxes for more then a few years I decided to go local. And I couldn't have been more happy with the outcome. They were so helpful and did such a great job! Hassle-free and they were happy to help arrange payments (no stress) but that was not an issue.
