Experts Reviews · Company report
Mrs. Michael Plumbers, Electricians, AC & Furnace Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%79+19.2Value 14%90+12.7Replies to reviews 7%95+6.7Craft & service penalty84−1.6Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE

Mrs. Michael Plumbers, Electricians, AC & Furnace Repair

Ann Arbor, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #108Position by Experts Score among all companies we track in this category. of 125 electricians · 4.8★ from 1,257 Google reviews

Report card

Percentile vs other electricians (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mrs. Michael Plumbers, Electricians, AC & Furnace Repair is better than 84% of electricians.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mrs. Michael Plumbers, Electricians, AC & Furnace Repair is better than 79% of electricians.B
79
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Mrs. Michael Plumbers, Electricians, AC & Furnace Repair is better than 84% of electricians.A
84
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mrs. Michael Plumbers, Electricians, AC & Furnace Repair is better than 90% of electricians.A
90
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mrs. Michael Plumbers, Electricians, AC & Furnace Repair is better than 100% of electricians.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mrs. Michael Plumbers, Electricians, AC & Furnace Repair is better than 95% of electricians.A
95

Reviews for your job

Customers hired Mrs. Michael Plumbers, Electricians, AC & Furnace Repair for 8 kinds of job.

Mrs. Michael Plumbers, Electricians, AC & Furnace Repair for a/c system maintenance

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Jobs reviewedHow many Google reviews are tagged with this job.31
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.90
Usually paidThe price range customers picked most often for this job.$100–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$62–$429
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 76/100.How Job match is calculatedBuilt only from reviews Google tagged “A/C system maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#8 / 10
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.96%

All 31 Google reviews tagged “A/C system maintenance” · showing 20

Kim7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Will was very polite, informative and didn't mind questions. We would always want him to come back.

Paid $200–400Reasonable priceHVAC system maintenanceA/C system maintenance
Barbara4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Michael was very professional and explained everything that needed to be done regarding our furnace snd air conditioner.

HVAC system maintenanceA/C system maintenance
CathyLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Came out and did my annual check on my ac. Found 1 issue and got it taken care of very quickly. Very friendly and thorough.

A/C system maintenance
Andrew4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

William did a fabulous job. Extremely knowledgeable and friendly. Offered many options to address the issue of an undersized but functioning AC unit.

Paid $1–200Great priceA/C system maintenance
JosephLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★

He called before had gave me an ETA. Was quick and efficient. Glad I had them come out. My only issue and it’s a pet peeve of mine he blocked the sidewalk when he parked in the driveway. Far from a real issue but. I will have them out in fall for furnace maintenance/inspection

Paid $600–800Reasonable priceA/C system maintenance
Sally3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I’ve used Mrs. Michaels twice now and both times they’ve been kind, quick, and efficient. Great people and fair prices. Michael was on time, kind, and honest with me about what should be done to my AC unit. I appreciated the advice and feedback.

Paid $400–600Reasonable priceHVAC system maintenanceA/C system maintenanceA/C system repair
Laura9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Joeseph is a great man of integrity Great onpany

Great priceA/C system maintenance
elizabethLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Very prompt, courteous, knowledgeable and informative. Highly recommend!

A/C system maintenance
RobertLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Will Dent arrived on time this morning and went right to work with his helper to do maintenance on my air conditioning unit.He was very helpful. I would recommend him highly.

Paid $1–200Reasonable priceA/C system maintenance
Tim7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★

We had a bit of a mix up on scheduling the service, but once John came out, everything was handled to our satisfaction. We would definitely recommend John and Mrs. Michael in the future.

Paid $400–600Reasonable priceA/C system maintenance
Mark11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I called several HVAC companies today to get our AC repaired. Most were booked for several days, but Miss Michaels said they could fit me in the same day. I was a little concerned about why they were the only company available that day. My worries eased when I quickly received a text with the technician's name and…

Paid $1,600–1,800Reasonable priceA/C system maintenance
Dana12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I loved how honest the technician was. He could have made up a bunch of issues but instead he gave us ideas on maintenance and future possible replacement/upgrade of our system.

Paid $100–200Reasonable priceA/C system maintenance
LyndaLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

John Matlock was excellent. On time polite explained what was broke and reviewed my options. I will definitely use Mrs Michael’s again

Reasonable priceA/C system maintenance
KarolaLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Whenever I need them they are always on time , never over priced and their work is amazing

Paid $1–100Great priceHVAC system maintenanceA/C system maintenance
Ric3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I've had a great experience with Mrs. Michael, as they have come out and serviced EVERYTHING in the house my wife and I just moved into! From an emergency replacement of our water heater, an inspection on the electrical so that we can sleep safely at night, and a tune up to make sure our AC is prepared for the…

Paid $1,000+Great priceWater heater installationHVAC system maintenanceA/C system maintenance
Pat2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

We have always been pleased. Our issue is location. They are in Livonia , MI. and we’re in Rochester Hills, MI.

Paid $100–200Reasonable priceHVAC system maintenanceA/C system maintenanceHeating system repair
Noel2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Great service

Paid $400–500Reasonable priceHVAC system repairA/C system maintenance
dandy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Hvac personnel he so professional and friendly he knows what he’s doing thank you for quick response.. more than 5 stars

Paid $100–200Reasonable priceHVAC system repairHVAC system maintenanceA/C system maintenance
MarvinLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Mrs Michael helps us with regular maintenance and when we needed to replace our air conditioners, furnaces and hot water heater. We are very pleased with its quality of comprehensive service and the courtesy of its service personnel. We also use Mrs Michael for regular inspections of the electrical components in our…

Paid $1,000+Reasonable priceWater heater installationHVAC system maintenanceA/C system maintenance
Harrison2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Mrs. Michael is our go-to help for all our plumbing, electrical, and HVAC needs. That they have experts in all three areas and are quick to help us makes them such an amazing asset

Great priceHVAC system repairHVAC system maintenanceA/C system maintenance

Show more a/c system maintenance reviews (11 more) →

Price

$399-16% vs typical electricians

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 18%Reasonable 68%Overpriced 6%Not sure 7%

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