Experts Reviews · Company report
Mrs. Michael Plumbers, Electricians, AC & Furnace Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%79+19.2Value 14%90+12.7Replies to reviews 7%95+6.7Craft & service penalty84−1.6Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE

Mrs. Michael Plumbers, Electricians, AC & Furnace Repair

Ann Arbor, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #108Position by Experts Score among all companies we track in this category. of 125 electricians · 4.8★ from 1,257 Google reviews

Report card

Percentile vs other electricians (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mrs. Michael Plumbers, Electricians, AC & Furnace Repair is better than 84% of electricians.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mrs. Michael Plumbers, Electricians, AC & Furnace Repair is better than 79% of electricians.B
79
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Mrs. Michael Plumbers, Electricians, AC & Furnace Repair is better than 84% of electricians.A
84
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mrs. Michael Plumbers, Electricians, AC & Furnace Repair is better than 90% of electricians.A
90
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mrs. Michael Plumbers, Electricians, AC & Furnace Repair is better than 100% of electricians.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mrs. Michael Plumbers, Electricians, AC & Furnace Repair is better than 95% of electricians.A
95

Reviews for your job

Customers hired Mrs. Michael Plumbers, Electricians, AC & Furnace Repair for 8 kinds of job.

Mrs. Michael Plumbers, Electricians, AC & Furnace Repair for a/c system repair

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Jobs reviewedHow many Google reviews are tagged with this job.25
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$228–$1.1k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “A/C system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 11
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.95%

All 25 Google reviews tagged “A/C system repair” · showing 20

Deborah9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

We purchased a Amana Furnace and A/C unit and installed by Mrs. Michael’s back in May,2024. To our surprise we woke up to 78 degrees this morning. It was blowing warm air out. Chris Cutchall was our service technician. Very professional and efficient . He found it was leaking coolant. The air conditioner coil will…

A/C system repair
ArleneLocal Guide · 80 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Trinity came out and fixed our AC problem. Works great now.

Paid $400–600Not sureA/C system repair
Jason4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Same day service. Fixed and back up and running within hours of my call. Technician was friendly and very knowledgeable. Explained what failed and what he did to repair. Total 5 star ⭐️ service! Highly recommend.

Paid $400–600Reasonable priceA/C system repair
DP326 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

They were quick to make the appointment and resolved our air conditioner within a half hour. Professional and clear in articulating the problem.

Paid $400–600Reasonable priceA/C system repair
Hannah5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

John Foster was really great! He explained everything perfectly and was able to get my AC up and running really quickly!

Great priceA/C system repair
AprylLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Don from Mrs Michaels was great! Came out quickly, diagnosed the issue quickly and installed the right components. Super fast, no hassle, very professional. We joined the membership and so far it feels worth it to have saved on the house calls since moving into our new home.

Paid $200–400Reasonable priceHVAC system repairA/C system repair
Johnnie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

John was very professional and talked to me about my AC problems before starting the repair. Great company and very quick to help.

Paid $1,800–2,000Reasonable priceA/C system repair
David5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Tech was very nice and was able to complete the job quickly. Will call Mrs. Michael's again for issue i have with my systems that they cover

Paid $400–600Reasonable priceA/C system repair
James3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Came out checked out the a/c unit, fixed it it , and has run great since

Paid $200–400Reasonable priceA/C system repair
Kim4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Quick. Efficient. Friendly.

HVAC system repairA/C system repair
Sally3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I’ve used Mrs. Michaels twice now and both times they’ve been kind, quick, and efficient. Great people and fair prices. Michael was on time, kind, and honest with me about what should be done to my AC unit. I appreciated the advice and feedback.

Paid $400–600Reasonable priceHVAC system maintenanceA/C system maintenanceA/C system repair
Michael6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

William was great. Not only fixed issue quickly but provided information regarding what we can expect in the future with the age and condition of our ac unit.

Paid $200–400Reasonable priceA/C system repair
Kay2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Friendly, efficient, professional and knowledgeable work. Workers added to their work day to fix my air conditioner on a very hot day.

Reasonable priceA/C system repair
Drew8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Don Johnson got it done! He was fast, courteous, smiling, and pleasant. This is so counter to typical experience with repair people and the trades in general. The experience from contacting dispatch, to getting a text message with a picture and bio of Don, to final payment and my AC blowing cold again… I’m blown away.

A/C system repair
EricLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

You want it done right the first time...get Mrs Michael...I have had plumbing shower replaced and another repaired...I have had electrical full panel service and grounding...they are what you expect....ive also had ne AC put in by Mrs Michael young go-getters that know their stuff...and are very clean...A+ as always...

Paid $2,000+Great priceHVAC system repairA/C system repairElectrical panel replacement or upgrading
greg11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Came out same day. Ac unit needed a relay. Trinity was fast and efficient.

Paid $200–400Reasonable priceA/C system repair
dandy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Hvac personnel he so professional and friendly he knows what he’s doing thank you for quick response.. more than 5 stars

Paid $100–200Reasonable priceHVAC system repairHVAC system maintenanceA/C system maintenance
MarvinLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Mrs Michael helps us with regular maintenance and when we needed to replace our air conditioners, furnaces and hot water heater. We are very pleased with its quality of comprehensive service and the courtesy of its service personnel. We also use Mrs Michael for regular inspections of the electrical components in our…

Paid $1,000+Reasonable priceWater heater installationHVAC system maintenanceA/C system maintenance
WilliamLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

It's an understatement to simply say WOW, as the team from Mrs. Michael really delivered big time. The entire experience with Mrs Michael's was exceptional, professional, polite and prompt. I really like the whole home AC system they designed and installed, first class! This was a significant investment in my home…

Paid $2,000+Great priceHVAC system maintenanceA/C system maintenanceA/C system repair
Michael6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Mike did an excellent job inspecting and repairing an unknown issue.

Paid $800–1,000OverpricedA/C system maintenanceA/C system repair

Show more a/c system repair reviews (5 more) →

Price

$399-16% vs typical electricians

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 18%Reasonable 68%Overpriced 6%Not sure 7%

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