Analyzing 8,148,9728.1M ReviewsFor 23,04523K Experts

Experts Reviews · Company report
Mrs. Michael Plumbers, Electricians, AC & Furnace Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%79+19.2Value 14%90+12.7Replies to reviews 7%95+6.7Craft & service penalty84−1.6Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE

Mrs. Michael Plumbers, Electricians, AC & Furnace Repair

Ann Arbor, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #108Position by Experts Score among all companies we track in this category. of 125 electricians · 4.8★ from 1,257 Google reviews

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Report card

Percentile vs other electricians (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mrs. Michael Plumbers, Electricians, AC & Furnace Repair is better than 84% of electricians.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mrs. Michael Plumbers, Electricians, AC & Furnace Repair is better than 79% of electricians.B
79
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Mrs. Michael Plumbers, Electricians, AC & Furnace Repair is better than 84% of electricians.A
84
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mrs. Michael Plumbers, Electricians, AC & Furnace Repair is better than 90% of electricians.A
90
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mrs. Michael Plumbers, Electricians, AC & Furnace Repair is better than 100% of electricians.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mrs. Michael Plumbers, Electricians, AC & Furnace Repair is better than 95% of electricians.A
95

Reviews for your job

Customers hired Mrs. Michael Plumbers, Electricians, AC & Furnace Repair for 8 kinds of job.

Mrs. Michael Plumbers, Electricians, AC & Furnace Repair for heating system repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,800–2,000
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Heating system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 9
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 11 Google reviews tagged “Heating system repair”

JohnLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 days ago★★★★★

Great team and people, the technician that came to my house (John) was outstanding and extremely helpful. Would recommend Mrs. Michael Plummers, Electricians & furnace repair anytime. Great company and people.

Paid $1–200Reasonable priceHeating system repair
Sue.7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Tristan did a wonderful job. He came in installed the new water heater and fixed the toilet in no time. This is an old house and he fixed everything with no problem at all. Would definitely use Mrs Michael again.

Paid $1,800–2,000Reasonable priceToilet repairWater heater installationHeating system repair
MichaelLocal Guide · 52 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

The furnace blower motor was seized and had to be replaced. Mrs. Michael service technician properly diagnosed the problem and made repair in the same day. No worries with the furnace since then.

Paid $900–1,000Reasonable priceHeating system repair
Pat2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

We have always been pleased. Our issue is location. They are in Livonia , MI. and we’re in Rochester Hills, MI.

Paid $100–200Reasonable priceHVAC system maintenanceA/C system maintenanceHeating system repair
deborah7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Easily the best investment I’ve made in years. Not only prompt responses and reasonable prices: Mrs. Michael has the nicest service technicians I have ever met! Trinity was a joy to meet! 😊

Paid $500–600Reasonable priceHeating system repair
S3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I highly recommend this company. I have called them for service several times. Each time they have responded quickly and professionally, even during a snow storm! They have helped me so very much and im greatful to have come across this company. I would not call anyone else. I would also like to say that they are…

Paid $400–500Reasonable priceHVAC system repairHVAC system maintenanceHeating system repair
Angie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Had an urgent furnace fix needed before I left for vacation. Mrs. Michael was there asap and got my heat up and running in no time. Also used them for a holiday pluming emergency. Great one stop shop.

Reasonable priceHeating system repairDrain cleaning
Kathy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Don was very personable and very knowledgeable, he was also very good at explaining what was going on and what we needed done, gave us an estimate and proceeded to get the job done when given the okay! I am so glad I called Mrs. Michael today!

Reasonable priceHeating system repair
Tom2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Mrs Michaels repair techs were prompt, polite and very knowledgeable. Very pleased with their work.

Paid $2,000+Reasonable priceHeating system repairHeating system installationInstall AC
James3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Super friendly and skilled

Reasonable priceHVAC system repairHeating system repair
Phillip6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Thank you Mrs Michael's for Michael one of you fine hvac tech , he traveled a hour away to my destination got right to work in trouble shooting the condition of my furnace, it needed a change of filter and more air in the return duct so the furnace could cool and breath better . Michael took a vent that I purchased…

Paid $200–400HVAC system maintenanceHeating system repair

Price

$399-16% vs typical electricians

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 18%Reasonable 68%Overpriced 6%Not sure 7%

Jobs customers hired them for

JobReviewsCategory typical
Electrical outlet & switch repair166$114–$415
Electrical outlet & switch installation111$248–$958
Electrical panel replacement or upgrading98$1.9k–$4.3k
General repairs81$93–$415
Installation65$351–$3.2k
Light fixture installation63$196–$811
Electrical power restoration60$109–$529
HVAC system maintenance56$37–$292

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