John AdamsLocal Guide · 363 reviewsTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat pool and hot tub
Municipal Pool
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%67+42.6Reliability 28%89+25.1Replies to reviews 8%13+1.1Experts Score= 69Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.69SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#23 of 35 pool & spa servicesPosition by Experts Score among all companies we track in this category. · better than 35%
4.6 ★★★★★ 36 Google reviews · 2 photos
72%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Sep 2026latest review
Municipal Pool at a glance
Reviewers describe the facility as a clean community center with a large, warm indoor pool, family locker rooms, and various swim programs including lessons and lap swims. Guests note reasonable rates, friendly staff, and accessible ramp entrances. However, two low-star reviews contain identical, unexplained negative comments that contrast sharply with the generally positive feedback regarding the facility's condition and amenities.
- Google rating: 4.6 out of 5 from 36 reviews (72% five-star).
- Reviews on this page: 36 Google reviews (15 with written comments, 1 with photos).
- Owner responses: the business replied to 0% of reviews.
- Most recent review: September 25, 2026.
- Service: Pool & Spa Service serving South Portland, Maine.
Data from Google, last updated October 28, 2026.
Score profile vs other pool & spa services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Municipal Pool: 67/100 on this factor. Category median: 83.B
67
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Municipal Pool: 89/100 on this factor. Category median: 76.A
89
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 94.–
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MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Municipal Pool: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Municipal Pool: 13/100 on this factor. Category median: 47.F
13
Bar = this company · dark tick = category median.
Star ratings
36 Google reviews we collected
- 5 stars2672%
- 4 stars719%
- 3 stars26%
- 2 stars13%
- 1 star00%
Praise vs complaints
Phrases our text analysis found in 15 written reviews
- Praise5100%
- Complaints00%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude480%
- Price & value120%
What customers talk about
We read 15 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Awesome community center, clean and very warm showers, nice falicities and the two ladies at the front desk were the nicest ever”
“Reasonable rates.”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
LiliLocal Guide · 38 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Awesome community center, clean and very warm showers, nice falicities and the two ladies at the front desk were the nicest ever
RebeccaLocal Guide · 104 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★
Large pool. Ramp entrance in shallow end. Temperature was on the cool side. Air temp was very warm. Family locker room with 4 bathrooms/ showers in each room. Woman's & Men's locker rooms also. Open swim, exercise swims, and lap swims.
KathleenLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 years ago★★★★★
The pool area and shower-locker-rooms are squishy for a community facility. The pool is quite large and warm. They offer a variety of swim times for various activities from lap swims to aerobic classes.
Photos
Customer reviews
4.6 ★★★★★ 36 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Mike KennedyLocal Guide · 333 reviewsTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleActivity center for the city. A lot of thing happening
Lili ColombLocal Guide · 38 reviewsTotal number of Google reviews Lili has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAwesome community center, clean and very warm showers, nice falicities and the two ladies at the front desk were the nicest ever
T GLocal Guide · 14 reviewsTotal number of Google reviews T has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat community pool
Rebecca FlahertyLocal Guide · 104 reviewsTotal number of Google reviews Rebecca has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLarge pool. Ramp entrance in shallow end. Temperature was on the cool side. Air temp was very warm. Family locker room with 4 bathrooms/ showers in each room. Woman's & Men's locker rooms also. Open swim, exercise swims, and lap swims.
Hiba Abd2 reviewsTotal number of Google reviews Hiba has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWonderful and clean
Chris PLocal Guide · 92 reviewsTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleNice pool and the family locker room is clean! .
TheoloniusLocal Guide · 97 reviewsTotal number of Google reviews Theolonius has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat swim lessons for my kiddo🤙🏾🏊🏾♀️
El FraserLocal Guide · 26 reviewsTotal number of Google reviews El has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat indoor heated pool. Reasonable rates...friendly atmosphere.
Ilene KnightLocal Guide · 20 reviewsTotal number of Google reviews Ilene has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat staff, wonderful large pool,
Business details
- Address: 21 Nelson Rd, South Portland, ME 04106
- Phone: (207) 767-7655
- Service area: South Portland, ME