Landscape lighting designer · Lebanon, TN · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%84+49.3Reliability 26%80+20.9Value 15%100+15.2Craft & service penalty99−0.1Momentum penalty13−8.7Experts Score= 77Not enough data for replies to reviews; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.77SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#16 of 18 holiday lighting installationiPosition by Experts Score among all companies we track in this category. · better than 12%
4.9★★★★★51 Google reviews · 24 photos
98%five-star reviews
1.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently highlight the company's responsiveness, professional communication, and attention to detail during landscape lighting and audio installations. Reviewers note that the team is punctual, knowledgeable, and helpful with app setup and warranty repairs. However, a minority of low-star reviews cite poor communication and delayed responses to service requests as a recurring issue.
Google rating: 4.9 out of 5 from 51 reviews (98% five-star).
Reviews on this page: 51 Google reviews (48 with written comments, 11 with photos).
Owner responses: the business replied to 100% of reviews.
Score profile vs other holiday lighting installation
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: momentum.
Music City Outdoor LightingHoliday Lighting Installation median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Music City Outdoor Lighting: 84/100 on this factor. Category median: 98.A
84
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Music City Outdoor Lighting: 80/100 on this factor. Category median: 98.A
80
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Music City Outdoor Lighting: 99/100 on this factor. Category median: 100.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Music City Outdoor Lighting: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Music City Outdoor Lighting: 13/100 on this factor. Category median: 100.F
13
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 85.–
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Bar = this company · dark tick = category median.
Star ratings
51 Google reviews we collected
4.9of 5
5 stars5098%
4 stars00%
3 stars00%
2 stars00%
1 star12%
Praise vs complaints
Phrases our text analysis found in 48 written reviews
98%praise
Praise9798%
Complaints22%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results2121%
Staff & attitude2121%
Would recommend1919%
Speed & response1717%
Price & value99%
Communication88%
Honesty & trust44%
What customers talk about
We read 48 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Land Light Pros did an excellent job with our lighting / audio installation.”
“Experienced and knowledgeable team, CAD based planning and presentation tools and a collaborative approach ensured that the delivered project was exac…”
“I would definitely use them again and recommend them to my friends.”
“…delivered project was exactly what we wanted, and all executed in a timely fashion.…”
“The quote was fair and the install was not considered complete until everything was to my satisfaction and as promised.”
“Eric was very polite and always communicated about timing and arrivals.”
“Trust Eric and Land Light Pros for all of your lighting needs; you won't regret it!”
People customers mention
Pros18 reviews
Eric8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Music City Outdoor Lighting for 1 kind of job. Pick one to see what they paid and said.
Axcel3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★
I had a disappointing experience with Music City Outdoor Lighting. Communication was poor, and it was difficult to get updates on my service request. Calls and messages were not returned in a timely manner, and I felt like my concerns were not taken seriously. The staff seemed uninterested in resolving the issues I…
Steven6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Eric and all the guys at Music City Outdoor Lighting did a tremendous job of my outdoor lighting project. Experienced and knowledgeable team, CAD based planning and presentation tools and a collaborative approach ensured that the delivered project was exactly what we wanted, and all executed in a timely fashion. Thanks you for a great job.....
Chuck6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Eric was very polite and always communicated about timing and arrivals. He went above and beyond to get the job finished regardless of unforeseen obstacles.
Mark2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Land Light Pros did an excellent job with our lighting / audio installation. Very quality work and communications were outstanding.
Pamela11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Eric and his team are amazing! He's very talented and creative. Has an eye for detail and made everything look great in a short amount of time. Highly recommend!
Donald9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Eric is a pro ! We called & he responded quickly . Knowledable re lighting issues .
Thx
Jane & Don Smith
I had a disappointing experience with Music City Outdoor Lighting. Communication was poor, and it was difficult to get updates on my service request. Calls and messages were not returned in a timely manner, and I felt like my concerns were not taken seriously. The staff seemed uninterested in resolving the issues I raised, which left me frustrated. Overall, the customer service did not meet my expectations
Response from the owner · 4 months ago
Axcel, we are so sorry to hear about this could you please reach out to the office so we can get your information to know who you are as we don’t have this information in our system we never want to hear a client has not been heard and communicated with so if you are truly a client we would like to make this right
Steven Keane6 reviewsiTotal number of Google reviews Steven has written across all businesses on Google Maps, not just this one.
Eric and all the guys at Music City Outdoor Lighting did a tremendous job of my outdoor lighting project. Experienced and knowledgeable team, CAD based planning and presentation tools and a collaborative approach ensured that the delivered project was exactly what we wanted, and all executed in a timely fashion. Thanks you for a great job.....
Response from the owner · a year ago
Thank you Steven, it was a pleasure working with your beautiful new home in Brentwood, tn. We hope you enjoy your landscape lighting for years to come!
Chuck Ainlay6 reviewsiTotal number of Google reviews Chuck has written across all businesses on Google Maps, not just this one.
Eric was very polite and always communicated about timing and arrivals. He went above and beyond to get the job finished regardless of unforeseen obstacles.
Response from the owner · 2 years ago
Thanks Chuck, never know what you’ll run into but we believe in taking care of a customer regardless thank you again for your business!
Mark Speciale2 reviewsiTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
Eric and his team are amazing! He's very talented and creative. Has an eye for detail and made everything look great in a short amount of time. Highly recommend!
Response from the owner · 2 years ago
Thank you Pamela it was so nice to work wit you and your amazing home!
Donald Smith9 reviewsiTotal number of Google reviews Donald has written across all businesses on Google Maps, not just this one.
Eric and the team at Land Light Pros did a phenomenal job guiding us through the process of our audio and lighting options for our back yard. Then, they did an even better job at executing the project. It looks and sounds amazing and it all works so easily from my phone. Thanks!
Response from the owner · 2 years ago
Brian it was such a pleasure working on this amazing backyard. Thank you for allowing us to be part of this transformation. These are great photos!
Sharee Creel4 reviewsiTotal number of Google reviews Sharee has written across all businesses on Google Maps, not just this one.
