iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%90+21.8Value 14%95+13.4Replies to reviews 7%32+2.3Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#99 of 171 music lessonsiPosition by Experts Score among all companies we track in this category. · better than 42%
4.9★★★★★120 Google reviews · 11 photos
95%five-star reviews
4.97★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers report that the shop handles repairs for amplifiers, keyboards, and synthesizers, often sourcing hard-to-find parts. Reviewers highlight thorough communication, reasonable pricing, and timely service, noting that staff explain issues clearly and keep clients informed. However, low-star reviews describe significant delays, with some customers waiting months or years for repairs and receiving minimal updates on the status of their equipment.
Google rating: 4.9 out of 5 from 120 reviews (95% five-star).
Reviews on this page: 120 Google reviews (117 with written comments, 6 with photos).
Owner responses: the business replied to 64% of reviews.
Most recent review: October 13, 2026.
Service: Music Lesson serving Memphis, Tennessee.
Data from Google, last updated November 3, 2026.
Score profile vs other music lessons
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.
This companyMusic Lessons median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Musical Instruments Service Company: 93/100 on this factor. Category median: 92.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Musical Instruments Service Company: 90/100 on this factor. Category median: 93.A
90
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Musical Instruments Service Company: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Musical Instruments Service Company: 95/100 on this factor. Category median: 92.A
95
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Musical Instruments Service Company: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Musical Instruments Service Company: 32/100 on this factor. Category median: 48.D
32
Bar = this company · dark tick = category median.
Star ratings
120 Google reviews we collected
4.9of 5
5 stars11495%
4 stars22%
3 stars00%
2 stars00%
1 star43%
Praise vs complaints
Phrases our text analysis found in 117 written reviews
96%praise
Praise20296%
Complaints94%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude4521%
Would recommend4521%
Quality & results3718%
Speed & response3215%
Price & value2612%
Communication147%
Honesty & trust126%
What customers talk about
We read 117 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“What an amazing shop, can't thank you enough for your kindness and your work Mike!”
“I highly recommend Mike if you have amplifier or tuner or other types of musical processing equipment.”
“Avoid this guy at all costs.”
“Communication was thorough and the pricing was very generous for the amount of labor involved.”
“This was the worst place I ever took my amps to I wish no would ever deal with this business bad business bad service”
“Mike was extraordinarily knowledgeable, skilled, honest, fast, and almost unbelievably fair.”
“The price was extremely affordable and matched the estimate from the first visit.”
“I found out that Mike is a very good communicator and explainer of all things having to do with these types of electronics.”
“…managed to turn what should have been a simple LED replacement into a genuine circuit-board disaster.…”
People customers mention
Mike32 reviews
Mark6 reviews
Amp4 reviews
Mason3 reviews
Roland3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
JJason1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I’m very grateful that we have this business in Memphis. I recently had a synthesizer that was in very poor shape. Mike was a very good source of information and kept my budget in consideration throughout the repair process. Communication was thorough and the pricing was very generous for the amount of labor…
MMark3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Took my Music Man combo amp 115-65 to Mike for repair. Mike was extremely thorough and went through all parts of the amp to ensure everything was working. He even found parts for me that were otherwise unavailable. I found out that Mike is a very good communicator and explainer of all things having to do with these…
RRichie2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
FOR over fifty years, first SOLID GOLD, and since the Fabulous DOO VAYS have relied on Mike to keep us playing. He has exceeded our expectations at every turn. Truly the best!
NNicholas1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
You will not be disappointed he fixed all of my equipment and he is very knowledgeable of keyboards, guitars and sound systems I highly recommend him!!!
MMichael1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Service was excellent! Took some time to finish because of parts backlog and shipping issues. Once he received the parts, he fixed all the issues with my Line 6 Helix, detailed all repairs on the receipt, put old parts in a ziplock bag and presented it to me. My gear works perfect now! No issues.
TThe1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
We've used Mike for repairing amps, speakers and gear /equipment. He's very friendly and knowledgable and does GREAT with churches and ministries!
I’m very grateful that we have this business in Memphis. I recently had a synthesizer that was in very poor shape. Mike was a very good source of information and kept my budget in consideration throughout the repair process. Communication was thorough and the pricing was very generous for the amount of labor involved. I will definitely use this business in the future.
Response from the owner · 2 weeks ago
Thank you Jason for the positive review that I did for you on the KAWAI K1 ii synthesizer. Yes, I was in fairly bad condition but able to bring it back to being a useful tool in your studio. I was happy to meet you & if I can be of any assistance in the future, please do not hesitate to contact me ! 🎹😊👍🏻
G
Graham M1 reviewiTotal number of Google reviews Graham has written across all businesses on Google Maps, not just this one.
What an amazing shop, can't thank you enough for your kindness and your work Mike!
We have an old Technics SL-D2 turntable we got used, and only ever worked out of one channel. After searching for years for someone to look at it we got a recommendation to Musical Instruments Service Company.
After setting up a time to stop by over the phone, Mike was kind enough to take a few minutes and diagnose the likely problem in person (loose/bad connection where the RCA cables are soldered inside the case). I also greatly appreciated getting to hear a little bit about the history of the shop and Mike's work.
A few weeks later and the turntable is fixed, with much higher quality RCA cables soldered in, the case lightly modified to fit the new cables. Sound is working great over both channels. The price was extremely affordable and matched the estimate from the first visit. The thorough description of all the work done on the invoice was another example of the time, care, and attention given. Many thanks again Mike!
Response from the owner · 3 weeks ago
THANK YOU Graham for the awesome review and very kind words. I hope you will have many more great years of usage with your Technics SL-D2 turntable. It was my pleasure to meet you and have the opportunity to repair the turntable for you. Enjoy those albums each day 😊💿
M
Mark Vancil3 reviewsiTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
Took my Music Man combo amp 115-65 to Mike for repair. Mike was extremely thorough and went through all parts of the amp to ensure everything was working. He even found parts for me that were otherwise unavailable. I found out that Mike is a very good communicator and explainer of all things having to do with these types of electronics. I highly recommend Mike if you have amplifier or tuner or other types of musical processing equipment. He has decades of professional experience and will do you right. Two thumbs up!
Response from the owner · a month ago
Thank you Mark for the great review! I truly enjoyed working on your classic MUSIC MAN 115-65 combo amplifier. Amplifiers are no longer built for durability and longevity...not even some of the hand wired boutique amps that cost $2500-4000 each! I was also greatful to be able to recommend a good bass amp for you too! Enjoy playing those classic amps for many years to come! 🎸👏
K
Kristoffer Berlin2 reviewsiTotal number of Google reviews Kristoffer has written across all businesses on Google Maps, not just this one.
If Google allowed 10 stars, Mike at Musical Instrument Service Co. would get all 10.
I brought Mike an obscure MIDI foot controller that is notoriously difficult to repair after I managed to turn what should have been a simple LED replacement into a genuine circuit-board disaster. I had ripped copper and an actual piece of the PCB out around one of the LEDs. Several other LEDs stopped working, and I was seriously considering replacing the entire board.
Mike looked at it and basically said, “I can fix that.”
And he absolutely did. He discovered that I had actually broken three separate PCB traces, repaired all three, reseated the LEDs, and handed it back to me working perfectly. Everything works, and the customized piece of equipment I thought I had ruined is completely back from the dead.
What impressed me almost as much as the repair was how incredibly fair Mike was about the cost. I paid him exactly what we had agreed upon—and then, because I was so grateful for what he had done, I gave him every other dollar I had left in my wallet as a tip. I still walked out feeling like I should have given him more.
Musical Instrument Service Co. is the real deal. This is the increasingly rare kind of place where someone genuinely understands electronics, can diagnose a problem down to individual PCB traces, and knows how to repair equipment rather than simply replace parts. Mike was extraordinarily knowledgeable, skilled, honest, fast, and almost unbelievably fair.
The sign outside says they’ve been serving the Mid-South since 1965. After this experience, I understand how a business like this stays around that long.
Mike saved a piece of equipment I thought I had destroyed and did phenomenal work at an extraordinarily fair price. I cannot recommend Mike and Musical Instrument Service Co. highly enough. Five stars isn’t remotely enough.
Response from the owner · a month ago
WOW! THANK YOU very much Kristoffer for the awesome review. It was truly my pleasure to meet you and repair the issues to your MIDI controller footswitch. I'm very grateful that you entrusted me to get it 100 percent functional again so you can go back to playing music. I hope that I will be able to help you in the future if there is any repairs that might need to be done. Rock on 🎸👍🏻
R
Richie Burnette2 reviewsiTotal number of Google reviews Richie has written across all businesses on Google Maps, not just this one.
FOR over fifty years, first SOLID GOLD, and since the Fabulous DOO VAYS have relied on Mike to keep us playing. He has exceeded our expectations at every turn. Truly the best!
Response from the owner · 2 months ago
Thank you very much Richie for the kind review! It has been our pleasure to keep your band & the duo working for over 50 years. I am very thankful for your loyalty and trust in me to keep all of your equipment fully functioning for many many years 😊🎙🎸🥁🎹
D
Drew Hicks3 reviewsiTotal number of Google reviews Drew has written across all businesses on Google Maps, not just this one.
I have nothing but GREAT things to say about Mike's service and advice! I found Mike's shop while looking for a fuse for a Behringer NX3000 power amp. He was recommend by another guitar shop I called. It was Saturday and the shop was closed, so I left a message. He called me right back. He was the only place in town that had it and even though it was Saturday and they were closed, he told me to come on down. He just happened to be in the shop that day catching up on some work. Instead of just selling me the fuse to trouble shoot the dead amp at home, he took the time to open it and test the amp on the spot. The amp wound up being blown and needed more work that just the fuse. Since the amp was under manufacture warranty, he advised me how and where to send it to get it all sorted out. In addition, he also advised that broken or incorrect cables could have caused the issue and told me to bring down my cables so he could test them for free. We found one of the cables was damaged and also advised me to steer away from using Speakon Adaptors because they could become disconnected during a show and cause damage to the amp. He shrink wrapped all the good cables and I decided to buy two new Speakon cables for added durability instead of using the adaptors. He also advised me on what other power amps would be better suited for all the equipment I was using. I text pictures of everything to him and we discussed them ALL. I wound up buying an older QSC RMX2450 power amp through Reverb. This is where I needed his help again. The Amp arrived damaged from shipping. I brought it to Mike and he tested everything, found a few issues and quickly repaired it in 1 day. I submitted the receipt to Reverb and got a credit for the repairs. I highly recommend Mike. He went out of his way on multiple occasions to help me get my son's band "Blackmail" up and jamming again. He even called me to just follow up to see how things were going. I'm glad I found Mike and Musical Instrument Service Company. If I need a new cable, equipment repaired or just advice, he'll be my 1st and only call. Also, his service and repairs are very reasonably priced!
Response from the owner · 2 months ago
WOW! Thank you Drew for the extremely kind review & words about my services. It was truly a pleasure to meet you & help your Son's band improve their equipment. I was happy that I had the custom made better quality cables in stock for you & able to make the ones you owned better to prevent potential future issues. I'm thankful that I was able to lead you into purchasing a MUCH better & more reliable amp than that crap made Behringer!!! Most of these amp are made overseas & not built like the American made older QSC, PEAVEY, BGW, YAMAHA and others. I appreciate you allowing me to modify the QSC amp for you to increase the cooling & longevity of the amp. If your Son & his friends ever need advise or repairs, please tell them to reach out 🎙🎸🥁🎹
N
Nicholas Williams1 reviewiTotal number of Google reviews Nicholas has written across all businesses on Google Maps, not just this one.
You will not be disappointed he fixed all of my equipment and he is very knowledgeable of keyboards, guitars and sound systems I highly recommend him!!!
Response from the owner · 2 months ago
Thank you Nicholas for the 5vstar review. It's been my pleasure to keep your keyboards & keyboard amplifiers serviced for many years! I truly appreciate your trust in me to make your equipment better for longevity if I believe there are modifications that can be done too. BE BLESSED 🎙🎹
M
Michael Brandon1 reviewiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Service was excellent! Took some time to finish because of parts backlog and shipping issues. Once he received the parts, he fixed all the issues with my Line 6 Helix, detailed all repairs on the receipt, put old parts in a ziplock bag and presented it to me. My gear works perfect now! No issues.
Response from the owner · 2 months ago
Thank you Michael for allowing us to repair your LINE6 HELIX LT guitar processor. Unfortunately the power supply board you needed was backordered for almost 6 months! Once it arrived in the USA & quickly shipped to us, we were able to fully test it. After initial tests, we decided to replace all of the footswitches too because of heavy past usage. Completed that process & all is well. Thank you again for your business & trusting us to bring it back to life. 🎸
T
The CityGate1 reviewiTotal number of Google reviews The has written across all businesses on Google Maps, not just this one.
We've used Mike for repairing amps, speakers and gear /equipment. He's very friendly and knowledgable and does GREAT with churches and ministries!
Response from the owner · 2 months ago
Thank you for the 5 star review of our business! I hope that I can help the ministry keep all of your instruments & sound system working great. If there a need in the future, please don't hesitate to reach out at all ! 🎙🎹🎸🎚🔊 Be blessed🙏😊
M
Matt Coss4 reviewsiTotal number of Google reviews Matt has written across all businesses on Google Maps, not just this one.
Mike is great! Very knowledgable and knows where to get parts and knows what to recommend you to guy and not buy!!
Response from the owner · 2 months ago
Thank you Matt for the great review of our business! I hope that I can continue to help keep your equipment working in great condition for many years to come. Be blessed in all things 🙏
