Moving and storage service · Carlsbad, CA · reviewed since 2024
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%48+3.4Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#38 of 78 furniture deliveryiPosition by Experts Score among all companies we track in this category. · better than 52%
4.9★★★★★331 Google reviews · 24 photos
98%five-star reviews
4.96★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
47%reviews answered by the owner
$705typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Must Have Movers 4.9 out of 5 based on 331 reviews, frequently praising the team for punctuality, efficient packing, and careful handling of furniture during residential and office relocations. Customers also note responsive communication and reasonable pricing, though the owner replied to only 47% of feedback. A recurring criticism involves reliability issues, with some customers reporting last-minute cancellations or delays, while others complained about damaged items and unexpected credit card fees.
Google rating: 4.9 out of 5 from 331 reviews (98% five-star).
Reviews on this page: 331 Google reviews (330 with written comments, 20 with photos).
Owner responses: the business replied to 47% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Must Have MoversFurniture Delivery median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Must Have Movers: 95/100 on this factor. Category median: 92.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Must Have Movers: 91/100 on this factor. Category median: 88.A
91
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 96.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Must Have Movers: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Must Have Movers: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Must Have Movers: 48/100 on this factor. Category median: 82.C
48
Bar = this company · dark tick = category median.
Star ratings
331 Google reviews we collected
4.9of 5
5 stars32698%
4 stars10%
3 stars00%
2 stars00%
1 star41%
Praise vs complaints
Phrases our text analysis found in 330 written reviews
99%praise
Praise77099%
Complaints111%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price5559%
Reasonable3538%
Overpriced22%
Not sure11%
$705-13% vs typical furniture delivery
Middle half of what 65 customers paid ($502–$1.0k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response21728%
Staff & attitude17522%
Would recommend17322%
Quality & results11415%
Communication425%
Price & value334%
Honesty & trust273%
What customers talk about
We read 330 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Booking the move was very easy and response time on pricing was extremely fast!”
“Stas, Igor and Sergey were fantastic, really efficient and helpful!”
“Stas Igor and Sergio great professional moving experience, highly recommend and will request again!”
“This was our first time hiring movers and let me tell you, we are never going back!”
“Stas Igor and Sergei did a fantastic job moving an office from space to space inside of San Diego County”
“Reliability is everything when trying to move, and these guys are the absolute worst!”
“We appreciated their communication throughout as we dealt with unforeseen circumstances.”
“Their rates are super reasonable and they come with everything you may need included.”
“👍👏☝️🫡I always read every review before booking, so here's mine: the process was painless--upfront quotes and lightning-fast callbacks.”
People customers mention
Igor49 reviews
Anton26 reviews
Azamat24 reviews
Diego13 reviews
Bulat12 reviews
Chingiz11 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Must Have Movers for 5 kinds of job. Pick one to see what they paid and said.
LLexi2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Stas and his team were INCREDIBLE. Made our move such an easy endeavor, they worked quickly, with care, and were so considerate of our items and the space. Will 100% hire them again on my next move. I had never hired movers prior to this and they were incredible in every way. If you’re looking for movers, hire these guys!
Paid $500–1,000Great priceLocal moving
BBrooke7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Stas Igor and Sergei did a great job with my move! They were on time and very careful with my belongings.
Paid $500–1,000Reasonable priceLocal moving
MMark2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Russ and the guys from Must Have Movers were great. They did a great job packing and unpacking swiftly and everything was well packed and protected. I would recommend them to anyone who needs movers!
Paid $2,000–2,500Great priceLocal moving
GGregory2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Stars and his team were super fast and helpful for loading our truck into the house. Strong guys who were careful with our stuff.
Paid $500–1,000Great priceLocal moving
DDeanLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Stas Igor and Danial were phenomenal to work with. They were efficient and extremely careful with all of our furniture. Would recommend to anyone looking for local movers!
Paid $1,000–1,500Great priceLocal moving
JJoseph7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Stas and Igor did a great job wrapping and packing up my things. They are very courteous and thoughtful when packing.
This is the smoothest move I’ve ever had. Booking the move was very easy and response time on pricing was extremely fast! Baha and Vova arrived on time and didn’t waste anytime getting started. They both treated my furniture with extreme care and were masterful in arranging my storage unit to ensure everything fit! HIGHLY recommended!
M
Mollie Evans3 reviewsiTotal number of Google reviews Mollie has written across all businesses on Google Maps, not just this one.
Stas and his team were INCREDIBLE. Made our move such an easy endeavor, they worked quickly, with care, and were so considerate of our items and the space. Will 100% hire them again on my next move. I had never hired movers prior to this and they were incredible in every way. If you’re looking for movers, hire these guys!
Price assessment: Great price
Price: $500–1,000
Services: Local moving
B
Brooke Adams7 reviewsiTotal number of Google reviews Brooke has written across all businesses on Google Maps, not just this one.
Anton, Dimitrii and Bulat did a great job with our move. They took great care of our things while staying efficient with the unload and load. We appreciated their communication throughout as we dealt with unforeseen circumstances. We'd use them again!
D
Daniel DeVilbiss1 reviewiTotal number of Google reviews Daniel has written across all businesses on Google Maps, not just this one.
Russ and the guys from Must Have Movers were great. They did a great job packing and unpacking swiftly and everything was well packed and protected. I would recommend them to anyone who needs movers!
Price assessment: Great price
Price: $2,000–2,500
Services: Local moving
Response from the owner · a week ago
Thank you for the 5-star review, Mark! We're glad Russ and the team provided top-notch packing and unpacking for your local move.
