Jen Jordan4 reviewsTotal number of Google reviews Jen has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSiteno. Amazing guys. Good quick work! Thanks!!
My Town Movers
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%86+6.1Craft & service penalty92−0.8Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#92 of 218 moversPosition by Experts Score among all companies we track in this category. · better than 58%
4.9 ★★★★★ 676 Google reviews · 23 photos
96%five-star reviews
4.97★last 12 monthsAverage stars on reviews from the last 12 months only.
0.6%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
69%reviews answered by the owner
$959typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
My Town Movers at a glance
Google reviewers rate My Town Movers 4.9 out of 5 stars based on 676 reviews, with the owner responding to 69 percent of feedback. Positive comments frequently highlight punctuality, efficient communication, fair pricing, and careful handling of furniture during residential and commercial moves. However, lower-rated reviews cite specific issues regarding damaged items during load-only services, disorganized crews causing extended move times, and perceived pressure to leave reviews.
- Google rating: 4.9 out of 5 from 676 reviews (96% five-star).
- Reviews on this page: 676 Google reviews (615 with written comments, 10 with photos).
- Owner responses: the business replied to 69% of reviews.
- Most recent review: October 30, 2026.
- Service: Mover serving Memphis, Tennessee.
Data from Google, last updated November 1, 2026.
Score profile vs other movers
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.My Town Movers: 95/100 on this factor. Category median: 93.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.My Town Movers: 93/100 on this factor. Category median: 90.A
93
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.My Town Movers: 92/100 on this factor. Category median: 93.A
92
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.My Town Movers: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.My Town Movers: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.My Town Movers: 86/100 on this factor. Category median: 81.A
86
Bar = this company · dark tick = category median.
Star ratings
676 Google reviews we collected
- 5 stars65096%
- 4 stars112%
- 3 stars41%
- 2 stars10%
- 1 star101%
Praise vs complaints
Phrases our text analysis found in 615 written reviews
- Praise1,18397%
- Complaints313%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price6848%
- Reasonable6949%
- Overpriced32%
- Not sure11%
$959-3% vs typical movers
Middle half of what 118 customers paid ($569–$2.0k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
- Staff & attitude36330%
- Speed & response28824%
- Would recommend22519%
- Quality & results22318%
- Price & value605%
- Communication333%
- Honesty & trust222%
What customers talk about
We read 615 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The men were friendly did a good job without wasting time.”
“Siteno and his crew were friendly, careful, respectful, and extremely efficient.”
“Guys were late, moved slow, damaged items, lost hardware, etc.”
“I’d use MTM again and would recommend them to anyone planning a move.”
“I do not know what has happened to this place but I do not recommend them for anybody to use.”
“R’s team got the job done is remarkable…no minutes wasted!”
“To make matters worse, my furniture was damaged on the move from the first day.”
“Great price, quick response, on time, and efficient!”
“…y but when I contacted the home office, they told me that I had been overcharged $700 for materials and that I would be credited back on my card.…”
“They were professional throughout the entire process, communicating any potential concerns.”
“If anyone is looking for reliable movers, these are the ones!”
“EVERYTHING IN MEMPHIS IS A SCAM SO NO SURPRISE HERE”
People customers mention
- Kevin 14 reviews
- Collierville 14 reviews
- Ivan 13 reviews
- Willie 12 reviews
- Jimmy 11 reviews
- Preston 11 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired My Town Movers for 6 kinds of job. Pick one to see what they paid and said.
Recent priced reviews
Teresa2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Siteno and his crew did a amazing job today. They were very professional and took great care with my furniture. This is the seventh time they have moved our family. I would recommend them for your next move!
Paid $3,000–3,500Great priceInterstate movingIn-state moving
Susan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I cannot rave enough about my three moves that have been done! Each time the movers have been considerate, kind, and efficient!!! The quickness with which J.R’s team got the job done is remarkable…no minutes wasted!! Using this service has been well with the money! We have one more upcoming move and anticipate it…
Paid $500–1,000
tami10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Extremely careful with your things wrapped every piece even if I told him they didn’t have to, the most courteous guys I think I’ve ever dealt with. We would definitely use these guys again. Our team was: Jazz, Mykelle, Jimmy & Kevin - we even broke bread together. What a delightful team.
Paid $2,000–2,500Great priceLocal moving
Vernon1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
MTM did our office move for us. Great price, quick response, on time, and efficient! The movers that moved us did a fantastic job – polite, careful, courteous and hard working. I’d use MTM again and would recommend them to anyone planning a move. Thanks guys!
Paid $1,000–1,500Great priceLocal moving
Bert6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Willie and his crew from MyTown movers did an excellent job moving our items. They wrapped, packed and secured them quickly and efficiently ensuring their safe travel. They were equally fast unpacking and moving the items into our new home. We would definitely call MyTown movers first before other movers for our future moves.
Paid $2,000–2,500Great priceInterstate moving
Janet3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Siteno…Oh my goodness! What a great group of guys!! They worked VERY hard, no complaining, polite, and fun to work with. 10 out of 10 recommend!!!
Paid $5,000+Reasonable priceInterstate moving
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Local moving | 116 | $621–$1.6k |
| Senior moving | 29 | $549–$1.6k |
| Interstate moving | 16 | $1.9k–$4.9k |
| Moving-related packing | 15 | $454–$1.7k |
| In-state moving | 11 | $878–$2.3k |
| Furniture assembly | 2 | $265–$1.0k |
Compare with
Photos
Customer reviews
4.9 ★★★★★ 676 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Gordon Griffin (tennesseeG9999)9 reviewsTotal number of Google reviews Gordon has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat team of go getters. It was a breeze booking and the move went smoothly.
- Price assessment: Reasonable price
- Price: $1,000–1,500
Sandi Scruggs1 reviewTotal number of Google reviews Sandi has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWillie & Jawon did a fantastic job! Highly recommend!
- Price assessment: Great price
- Price: $1–500
- Services: Local moving
Carrie Whitten1 reviewTotal number of Google reviews Carrie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe men were friendly did a good job without wasting time. Polite and efficient
- Price assessment: Reasonable price
- Price: $500–1,000
- Services: Senior moving
Teresa Ragan2 reviewsTotal number of Google reviews Teresa has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSiteno and his crew did a amazing job today. They were very professional and took great care with my furniture. This is the seventh time they have moved our family. I would recommend them for your next move!
- Price assessment: Great price
- Price: $3,000–3,500
- Services: Interstate moving, In-state moving
Joanie Ragan2 reviewsTotal number of Google reviews Joanie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSiteno and the crew did a wonderful job today.
Abby Ables3 reviewsTotal number of Google reviews Abby has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWillie and his team were on time and awesome!
Sharon Brown5 reviewsTotal number of Google reviews Sharon has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSiteno and his crew were friendly, careful, respectful, and extremely efficient. My second time using Moving Forward and will not be my last. Excellent service.
Susan Nelson1 reviewTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI cannot rave enough about my three moves that have been done! Each time the movers have been considerate, kind, and efficient!!! The quickness with which J.R’s team got the job done is remarkable…no minutes wasted!! Using this service has been well with the money! We have one more upcoming move and anticipate it will go just as well as the others!! Thanks My Town Movers!
- Price: $500–1,000
David Lusby6 reviewsTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent movers
- Price assessment: Reasonable price
- Price: $500–1,000
- Services: Local moving
Business details
- Address: 449 US-72 #129, Collierville, TN 38017
- Phone: (901) 896-8696
- Website: mytownmovers.com
- Service area: Memphis, TN