Diamond Venzen1 reviewTotal number of Google reviews Diamond has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSuch an amazing organization the owner is so sweet!!
Nashville Purrs
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%93+24.3Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 97Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#6 of 72 pet sittersPosition by Experts Score among all companies we track in this category. · better than 93%
5.0 ★★★★★ 93 Google reviews · 16 photos
100%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
81%reviews answered by the owner
Aug 2026latest review
Nashville Purrs at a glance
Nashville Purrs holds a 5/5 Google rating from 93 reviews, with the owner responding to 81% of them. Customers consistently highlight punctual in-home care, detailed daily updates with photos, and reasonable pricing. The team is noted for administering medications, managing household tasks, and accommodating special needs for shy or medical cats. No recurring criticisms appear in the provided excerpts, as all reviews are five stars.
- Google rating: 5.0 out of 5 from 93 reviews (100% five-star).
- Reviews on this page: 93 Google reviews (88 with written comments, 5 with photos).
- Owner responses: the business replied to 81% of reviews.
- Most recent review: August 31, 2026.
- Service: Pet Sitter serving Nashville, Tennessee.
Data from Google, last updated October 25, 2026.
Score profile vs other pet sitters
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Nashville Purrs: 99/100 on this factor. Category median: 84.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Nashville Purrs: 93/100 on this factor. Category median: 79.A
93
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Nashville Purrs: 99/100 on this factor. Category median: 98.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Nashville Purrs: 100/100 on this factor. Category median: 93.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Nashville Purrs: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 61.–
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Bar = this company · dark tick = category median.
Star ratings
93 Google reviews we collected
- 5 stars93100%
- 4 stars00%
- 3 stars00%
- 2 stars00%
- 1 star00%
Praise vs complaints
Phrases our text analysis found in 88 written reviews
- Praise14199%
- Complaints21%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price229%
- Reasonable457%
- Overpriced00%
- Not sure114%
Topic share
How often each topic comes up in the written reviews
- Would recommend3424%
- Staff & attitude2920%
- Communication2115%
- Quality & results2014%
- Speed & response1510%
- Honesty & trust139%
- Price & value118%
What customers talk about
We read 88 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“We highly recommend Dawn and her team to anyone looking for a sitter they can trust with their beloved pets.”
“I absolutely cannot recommend Nashville Purrs enough!”
“Such an amazing organization the owner is so sweet!”
“Her daily communication with us was excellent and made us feel SO at ease while we were out of town.”
“Always punctual, compassionate, thorough, very reasonably priced.”
“She sends a detailed update after every visit with lots of clear pictures, and is super responsive and kind.”
“Dawn is not only caring and reliable but also incredibly knowledgeable when it comes to cats and what it takes to keep them happy and confident while…”
“It is worth every penny when I return home knowing he has had great care.”
People customers mention
- Dawn 36 reviews
- Ashley 4 reviews
- Cade 4 reviews
- Cad 4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Nashville Purrs for 1 kind of job. Pick one to see what they paid and said.
Recent reviews
tidy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I can’t thank this lady enough. I called right in the morning about a cat i found & she said she would take it & didn’t ask for a thing. This cat would’ve died if it wasn’t for her, i leave on a flight at 12 & no shelters or anything would take her. I’m beyond grateful. She has 7 cats of her own and she took this baby in. Thank you times a million.
Not sureService not listed
Maria4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Dawn is the absolute best and I feel so lucky to have found her! She takes great care of my 3 cats and my house, and gives me peace of my mind when I’m away. She sends a detailed update after every visit with lots of clear pictures, and is super responsive and kind. Her prices are very reasonable. I highly recommend her!
Reasonable priceCat sitting (in-home)
Jennifer3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★
Dawn is great to work with and we feel so at ease leaving our cat in her care. Our boy gets lots of love, treats, and brushing while we’re away. You can tell she really cares for all pets as if they were her own from the daily updates and photos. Communication and booking are a breeze. We continue to book her again and again!
Reasonable priceCat sitting (in-home)
Shore3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Anytime I need them, Dawn and her team take wonderful care of my precious rescue cat who requires meds. Along with giving required medication exactly as instructed, they make the most of play time with a favorite toy and give great cuddles. It is worth every penny when I return home knowing he has had great care.
Reasonable priceCat sitting (in-home)
Alexandra10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
Dawn and her team are incredible. Traveling without my kitty girl is so so hard, but Dawn makes it so easy. She takes such good care of my girl. I can’t recommend her enough!!
Cat sitting (in-home)
Kathy13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
We have trusted Dawn and Andrea from Nashville Purrs for over a year to care for our little cat when we are gone. Our cat was a stray that moved in last year, and she was very skittish at first, but she warmed up to us and also to them very soon. They have been very trustworthy with our home and our kitty.
Reasonable priceCat sitting (in-home)
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Cat sitting (in-home) | 8 | — |
Compare with
Photos
Customer reviews
5.0 ★★★★★ 93 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
tidy ip1 reviewTotal number of Google reviews tidy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI can’t thank this lady enough. I called right in the morning about a cat i found & she said she would take it & didn’t ask for a thing. This cat would’ve died if it wasn’t for her, i leave on a flight at 12 & no shelters or anything would take her. I’m beyond grateful. She has 7 cats of her own and she took this baby in. Thank you times a million.
- Price assessment: Not sure
- Services: Service not listed
Maria Neophytou-Foster4 reviewsTotal number of Google reviews Maria has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDawn is the absolute best and I feel so lucky to have found her! She takes great care of my 3 cats and my house, and gives me peace of my mind when I’m away. She sends a detailed update after every visit with lots of clear pictures, and is super responsive and kind. Her prices are very reasonable. I highly recommend her!
- Price assessment: Reasonable price
- Services: Cat sitting (in-home)
Jennifer Modzel3 reviewsTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDawn is great to work with and we feel so at ease leaving our cat in her care. Our boy gets lots of love, treats, and brushing while we’re away. You can tell she really cares for all pets as if they were her own from the daily updates and photos. Communication and booking are a breeze. We continue to book her again and again!
- Price assessment: Reasonable price
- Services: Cat sitting (in-home)
Response from the owner · 7 months ago
Thank you so much for the feedback! Dawn
Shore Griffin3 reviewsTotal number of Google reviews Shore has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAnytime I need them, Dawn and her team take wonderful care of my precious rescue cat who requires meds. Along with giving required medication exactly as instructed, they make the most of play time with a favorite toy and give great cuddles. It is worth every penny when I return home knowing he has had great care.
- Price assessment: Reasonable price
- Services: Cat sitting (in-home)
Response from the owner · 10 months ago
Thank you so much Shore, and for sharing your sweet kitty with us!
Alexandra Marshall10 reviewsTotal number of Google reviews Alexandra has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDawn and her team are incredible. Traveling without my kitty girl is so so hard, but Dawn makes it so easy. She takes such good care of my girl. I can’t recommend her enough!!
- Services: Cat sitting (in-home)
Response from the owner · 10 months ago
Thank you so much and for sharing your beautiful kitty with us!
Rachel WellsLocal Guide · 11 reviewsTotal number of Google reviews Rachel has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe feel so fortunate to have been recommended to Nashville Purrs! Dawn is not only caring and reliable but also incredibly knowledgeable when it comes to cats and what it takes to keep them happy and confident while we’re away. We have worked with Dawn for a handful of visits now and just can’t say enough good things about the experience. We get such wonderful updates after each visit and the photos make us smile while we’re away from home. For our introduction, she even came over and met the cats and wanted to learn all of their various hiding spots! She took the time to understand our cats’ routines and medications, and we felt completely at ease knowing they were in such capable hands. It’s clear she genuinely loves animals, and that extra level of care and attention really shines through. She also might just be a cat whisperer - even our very shy & nervous cat trusts her and comes out to greet her! We highly recommend Dawn and her team to anyone looking for a sitter they can trust with their beloved pets.
- Price assessment: Great price
- Services: Cat sitting (in-home)
Kathy Hart13 reviewsTotal number of Google reviews Kathy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe have trusted Dawn and Andrea from Nashville Purrs for over a year to care for our little cat when we are gone. Our cat was a stray that moved in last year, and she was very skittish at first, but she warmed up to us and also to them very soon. They have been very trustworthy with our home and our kitty.
- Price assessment: Reasonable price
- Services: Cat sitting (in-home)
Robin3 reviewsTotal number of Google reviews Robin has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDawn and her team are magnificent. If I could give them 10 stars I would. They take care of my kitties like they would their own. Always punctual, compassionate, thorough, very reasonably priced. I can’t say enough good things about them! Highly recommend.
- Price assessment: Great price
- Services: Cat sitting (in-home)
Cyndi Wiltshire3 reviewsTotal number of Google reviews Cyndi has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleNashville Purrs is the best in-home cat-sitter service I’ve ever used. They are caring, trustworthy, reliable and kind. I get photos and descriptions via text at each visit. I can travel with my mind at ease knowing my furry family members are receiving the best care and attention possible.
- Services: Cat sitting (in-home)
Business details
- Address: 7169 Sonya Dr, Nashville, TN 37209
- Phone: (615) 946-8697
- Website: nashvillepurrs.com
- Service area: Nashville, TN