Recreational vehicle rental agency · Denver, CO · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%79+50.2Reliability 28%72+20.3Replies to reviews 8%100+8.2Momentum penalty57−4.3Experts Score= 74Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#47 of 54 travel agenciesiPosition by Experts Score among all companies we track in this category. · better than 13%
4.9★★★★★770 Google reviews · 24 photos
94%five-star reviews
4.65★last 12 monthsiAverage stars on reviews from the last 12 months only.
5.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Native Campervans 4.9 out of 5 based on 770 reviews, with the owner responding to 82 percent of comments. Customers frequently praise the clean condition of the vehicles, comfortable layouts, and efficient pickup and drop-off processes. Staff communication is often described as responsive and helpful, particularly when resolving issues like vehicle damage or scheduling changes. However, lower-rated reviews highlight recurring problems with last-minute cancellations, delayed vehicle deliveries, and mechanical defects such as broken doors or lighting systems.
Google rating: 4.9 out of 5 from 770 reviews (94% five-star).
Reviews on this page: 770 Google reviews (716 with written comments, 225 with photos).
Owner responses: the business replied to 82% of reviews.
Most recent review: October 27, 2026.
Service: Travel Agency serving Denver, Colorado.
Data from Google, last updated November 9, 2026.
Score profile vs other travel agencies
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and satisfaction; weakest: momentum.
Native CampervansTravel Agencies median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Native Campervans: 79/100 on this factor. Category median: 94.B
79
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Native Campervans: 72/100 on this factor. Category median: 95.B
72
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Native Campervans: 57/100 on this factor. Category median: 100.C
57
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Native Campervans: 100/100 on this factor. Category median: 62.A
100
Bar = this company · dark tick = category median.
Star ratings
770 Google reviews we collected
4.9of 5
5 stars72394%
4 stars233%
3 stars91%
2 stars61%
1 star91%
Praise vs complaints
Phrases our text analysis found in 716 written reviews
96%praise
Praise97396%
Complaints414%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude27027%
Would recommend22622%
Quality & results20020%
Speed & response12312%
Communication899%
Price & value606%
Honesty & trust465%
What customers talk about
We read 716 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Picking up and dropping off the van was smooth and effortless, and the Denver team was friendly, helpful, and welcoming.”
“I highly recommend them to anyone curious about van life or simply looking for a great adventure!”
“…the van and Native Campervans’ response to our concerns afterward, I cannot recommend them and would not rent from them again.…”
“We had a great experience renting the Biggie camper van from Native Campervans!”
“…e finally picked up the van, it was in poor condition inside and out: damaged windshield, dents and dings on the outside, and interior trim falling of…”
“The Native folks back at HQ were responsive and cool.”
“Their customer service was quite slow to respond (up to a couple days) and had some issues with what seems to be gitchy automated messaging, so I was…”
“Extremely easy to pick up, everyone at Native Campervans makes you feel well taken care of and listened to.”
“Our trip is now over, and they never followed up or did a single thing they promised to help us.”
“Loved everything about the biggie and it was well worth the money.”
“…n campervan and, because there were four of us, cover the additional costs needed to make that work, including a separate rental car, camping supplies…”
“My boyfriend and I road tripped in the Biggie from Vegas to Denver with Native Campervan and honestly, it was one of the best trips of our lives.”
People customers mention
Biggie74 reviews
Smalls39 reviews
Vegas37 reviews
Squad33 reviews
Park30 reviews
Parks15 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
SShane3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
We had a great experience renting the Biggie camper van from Native Campervans! Picking up and dropping off the van was smooth and effortless, and the Denver team was friendly, helpful, and welcoming.
The van itself had everything we needed. My only regret was not adding a few more winter amenities for our October…
SScott4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
The Biggie campervan was excellent. It is comfortable, very well laid out, and the bed is awesome if you're tall because it is a full-sized bed. The staff were helpful and the van was great.
NNikkita11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
BEST VAN LIFE EXPERIENCE EVER! Loved everything about the biggie and it was well worth the money. The van was in great condition, easy to clean, spacious and drove amazingly. We should've rented a heater because it was cold and the blanket did not keep us warm at night but apart from that the team was amazing and…
MMelissa9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
This was one of the best trips ever and Native campervans played a huge role. The biggie van was perfect for my husband and I for a week long journey covering RMNP and the moab area.
The van was wicked clean and self easy to get settled in. The bed was comfortable as was the temperature in the van at night. There…
MMichaela7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Everything was amazing. The booking process was really uncomplicated, and the customer service was excellent. We rented the Biggie for 16 days, and everything went perfectly. The return process was also very smooth and straightforward. 10/10—we would definitely recommend it and do it again.
KKimberly2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
The van was exactly how it was pictured. The layout of the van was well designed. Loved the undercab lighting, table/bed conversion was easy, the bed was very comfortable. Will definitely be renting from Native Campervans again for our annual trip!
We had a great experience renting the Biggie camper van from Native Campervans! Picking up and dropping off the van was smooth and effortless, and the Denver team was friendly, helpful, and welcoming.
The van itself had everything we needed. My only regret was not adding a few more winter amenities for our October trip, but that’s on me!
We rented the van to see if van life might be something we’d want to invest in down the road. This was a fantastic way to experience it firsthand without making a major purchase.
My only suggestion would be to review and simplify some of the pre-trip emails, as a few were a little confusing.
Overall, we had a wonderful experience and would absolutely rent from Native Campervans again. I highly recommend them to anyone curious about van life or simply looking for a great adventure!
Response from the owner · a week ago
Hey Shane, love the beautiful pictures especially with the rainbow over the van. We are thrilled that you had a wonderful adventure testing out van life in the Biggie, and that our Denver team made your pickup and drop-off smooth and welcoming. We really appreciate your constructive feedback regarding our pre-trip emails. We always want our prep process to be as stress-free as possible, so we will definitely review and simplify those communication flows for future guests. If you ever decide to take another test drive into van life and maybe add those winter amenities next time! We would love to welcome you back.
S
Scott Peppet4 reviewsiTotal number of Google reviews Scott has written across all businesses on Google Maps, not just this one.
The Biggie campervan was excellent. It is comfortable, very well laid out, and the bed is awesome if you're tall because it is a full-sized bed. The staff were helpful and the van was great.
Response from the owner · 4 weeks ago
Awww shucks! Glad you liked the van, Scott. We put a lot of thought into the design, thanks for noticing!
N
Nikkita Jones11 reviewsiTotal number of Google reviews Nikkita has written across all businesses on Google Maps, not just this one.
BEST VAN LIFE EXPERIENCE EVER! Loved everything about the biggie and it was well worth the money. The van was in great condition, easy to clean, spacious and drove amazingly. We should've rented a heater because it was cold and the blanket did not keep us warm at night but apart from that the team was amazing and friendly and sooo helpful! Thanks for the experience of a lifetime, we will be renting again next year for sure!
Response from the owner · 3 weeks ago
Awesome pictures Nikkita! We are glad the Biggie exceeded your expectations in comfort and drivability. We appreciate the feedback regarding the temperatures at night. Thank you for choosing us and we look forward to hosting your next adventure!
M
Melissa Smith9 reviewsiTotal number of Google reviews Melissa has written across all businesses on Google Maps, not just this one.
This was one of the best trips ever and Native campervans played a huge role. The biggie van was perfect for my husband and I for a week long journey covering RMNP and the moab area.
The van was wicked clean and self easy to get settled in. The bed was comfortable as was the temperature in the van at night. There was plenty of room for us to store our belongings and supplies.
Due to some wild weather in the northeast our flights got changed and Native Campervans was so flexible in extending our trip a day. I would ( and already have!) recommend native campervans and plan to use them again myself!
Response from the owner · a month ago
Hey Melissa, what an amazing itinerary! RMNP and Moab are incredible, and we're so glad the van kept you comfortable, clean, and well-organized through it all. Thank you for the shout-out about our team's flexibility with your flight delays, we always have your back. See you next time!
M
Michaela Gapp7 reviewsiTotal number of Google reviews Michaela has written across all businesses on Google Maps, not just this one.
Everything was amazing. The booking process was really uncomplicated, and the customer service was excellent. We rented the Biggie for 16 days, and everything went perfectly. The return process was also very smooth and straightforward. 10/10—we would definitely recommend it and do it again.
Response from the owner · a month ago
Wonderful pictures Michaela! We are delighted that you enjoyed excellent customer service and a straightforward rental process for your trip. We appreciate your recommendation and look forward to providing another perfect rental in the future.
K
Kimberly Nappi, DPT2 reviewsiTotal number of Google reviews Kimberly has written across all businesses on Google Maps, not just this one.
The van was exactly how it was pictured. The layout of the van was well designed. Loved the undercab lighting, table/bed conversion was easy, the bed was very comfortable. Will definitely be renting from Native Campervans again for our annual trip!
Response from the owner · a month ago
Thank you for the amazing review, Kimberly! We are thrilled to hear that the layout, lighting, and bed conversion made your trip so comfortable. We love knowing the van matched your expectations perfectly, and we already can't wait to host you for your trip next year!
T
Taylor DuPree2 reviewsiTotal number of Google reviews Taylor has written across all businesses on Google Maps, not just this one.
We had a wonderful trip thanks to native campervans! We had a slight issue initially where the van we rented had gotten a wreck two days prior to our pickup. Their customer service around the whole situation was amazing and super accommodating. They were able to handle the issue with ease and get a new campervan ready for us just a few hours later than our original pickup time. We were able to text them through their customer service line when needed which made things easy. We had a great time and loved everything about the van. I would highly recommend renting through them. Did lots of research on different rental options for a campervan and they are certainly the most bang for your buck and their wonderful customer service sealed the deal for us. Also, contactless pick up and drop off which is a nice addition. We did the “big 5” of Utah and Alice in Wondervan (that was our vans name) was a CHAMP!
Response from the owner · a month ago
Thank you so much Garrett! We're thrilled to hear you had a wonderful trip and that our team was able to get everything sorted quickly and on the road with Alice In Wondervan. We hope to see you back for another adventure.
C
Cindy PetrieLocal Guide · 12 reviewsiTotal number of Google reviews Cindy has written across all businesses on Google Maps, not just this one.
21 days. Total newbies. We thoroughly enjoyed the Biggie. Everything we needed. Safe and secure. Easy to drive. Will be renting from Native Campervans again!
Response from the owner · a month ago
Thank you Cindy for taking the time to write this kind review. We hope to see you back in one of our campervans in the future!
J
Jennifer Bhattacherjee9 reviewsiTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
We really enjoyed our Biggie rental to Yellowstone. The van ran well and was easy to maneuver into campsites and parking in the parks. It worked great with our dog as she enjoyed having her space as well. Only reason for 4 stars was the van was pretty dirty when we picked up - sure they have fast turnaround and gave us a van with pretty low mileage. We washed ourselves since we were traveling quite a ways and was easy to wash the outside. We were also missing pillow cases so probably on our part to check it all as well, not a huge deal and again the overall trip was fantastic. Thanks for providing a safe van for our travels.
Response from the owner · a month ago
Hey Jennifer, beautiful pictures! We're thrilled The Biggie was perfect for you and your pup in Yellowstone. We sincerely apologize that the van wasn't perfectly clean and that you were missing pillowcases at pickup. We are reviewing this with our team right away to ensure it doesn't happen again. Thank you for your understanding and for helping us improve!
