Analyzing 8,664,0648.7M ReviewsFor 24,74324.7K Experts

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Native Pest Management

Pest control service · Palm Beach Gardens, FL · reviewed since 2016

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty99−0.1Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#32 of 103 rodent controlPosition by Experts Score among all companies we track in this category. · better than 70%
5.0 ★★★★★ 8,340 Google reviews · 23 photos
98%five-star reviews
4.95★last 12 monthsAverage stars on reviews from the last 12 months only.
0.9%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
99%reviews answered by the owner
$111typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
📞 Call (561) 767-8713Request a call backWebsite ↗

Native Pest Management at a glance

Customers frequently praise the technicians for their punctuality, professionalism, and detailed explanations regarding pest prevention and treatment methods. However, critical reviews highlight issues with billing practices, such as unexpected charges for services not rendered or disputes over contract terms. Some clients also report that the treatments failed to resolve specific pest problems, leading to dissatisfaction with the overall effectiveness of the service.

  • Google rating: 5.0 out of 5 from 8,340 reviews (98% five-star).
  • Reviews on this page: 8,342 Google reviews (7,461 with written comments, 72 with photos).
  • Owner responses: the business replied to 99% of reviews.
  • Most recent review: November 1, 2026.
  • Service: Rodent Control serving Palm Beach Gardens, Florida.

Data from Google, last updated November 2, 2026.

Score profile vs other rodent control

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

Satisfaction96Reliability95Craft & service99Value100Momentum100Replies to reviews100Satisfaction: 96 (median 94)Reliability: 95 (median 93)Craft & service: 99 (median 98)Value: 100 (median 100)Momentum: 100 (median 100)Replies to reviews: 100 (median 100)
Native Pest ManagementRodent Control median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Native Pest Management: 96/100 on this factor. Category median: 94.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Native Pest Management: 95/100 on this factor. Category median: 93.A
95
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Native Pest Management: 99/100 on this factor. Category median: 98.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Native Pest Management: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Native Pest Management: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Native Pest Management: 100/100 on this factor. Category median: 100.A
100

Bar = this company · dark tick = category median.

Star ratings

8,342 Google reviews we collected

  • 5 stars8,16798%
  • 4 stars1081%
  • 3 stars180%
  • 2 stars110%
  • 1 star380%

Praise vs complaints

Phrases our text analysis found in 2,500 written reviews

  • Praise3,66199%
  • Complaints321%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price21826%
  • Reasonable52363%
  • Overpriced192%
  • Not sure739%
$111+16% vs typical rodent control

Middle half of what 393 customers paid ($53–$214) · gold mark = category median.

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude1,27635%
  • Quality & results1,09230%
  • Speed & response43812%
  • Communication41511%
  • Would recommend36910%
  • Honesty & trust722%
  • Price & value311%

What customers talk about

We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “She was very professional and friendly told me everything she was doing and when she was finished what she had done I was very happy with her work”
    “Unprofessional, predatory, and a massive waste of money.”
  • “He got the job done in good time let manner and he explained what I should expect in the next coming days”
    “They come right back or they using products that attracts more ants and its not working.”
  • “Chris was so friendly and accommodating and got us scheduled the next day.”
  • “…de, what he did, and even treated some extra items that he found and walked us through when we would see it start to resolve.…”
    “THEY CHARGE FOR PEST CONTROL SERVICES THAT ARE NOT BEING PROVIDED PROPERLY OR CONSISTENTLY, LEAVING THE CUSTOMER COMPLETELY IGNORED.”
  • “I highly recommend Todd to anyone looking for a reliable and trustworthy exterminator!”
    “I have no idea how they have 5 stars because if I could give them less than 1 star, I would.”
  • “We are very satisfied with the service and would definitely recommend Native Pest Management to anyone looking for a reliable pest control company.”
    “Do not trust their "Guarantee"—They will run out the clock on you.”
  • “We have the yearly contract, which we find well worth it!”
    “I was told they could take care of it, but only if I paid an additional fee for a manager to come to my home.”

People customers mention

  • Todd 51 reviews
  • Control 50 reviews
  • Kevin 42 reviews
  • David 36 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

What reviewers say about Native Pest Management

From 1104 detailed written reviews; every point below is quoted in at least one review.

  • Mentioned most: Friendly & courteous (522 praise, 1 complaint); Quality of work (498 praise, 16 complaints); Explains clearly (505 praise, 3 complaints); Professionalism (410 praise, 3 complaints); Would recommend (383 praise, 15 complaints); Expertise (327 praise, 1 complaint); Punctuality (157 praise, 2 complaints); Communication (97 praise, 5 complaints).
  • Reported results: 54 exceeded expectations, 48 problem fixed, 16 problem not fixed, 8 job left unfinished, 6 needed a return visit, 4 problem came back, 3 warranty refused, 3 warranty offered, 2 property damaged, 1 refund given, 1 billing dispute.
  • Value for money: 16 said worth it, 15 said overpriced or not worth it; prices mentioned ran $250–$600 (median $250).
  • Jobs reviewed: treatment (27), pest control (21), inspection (17), termite treatment (11), spraying (10), quarterly service (8).
  • Returning customers: 141 reviewers say they used Native Pest Management before.
👍 “She was very professional and friendly”
👍 “Told me everything she was doing”
👍 “I was very happy with her work”
👎 “Native misrepresented themselves over the phone”
👎 “Just giving me the run around”

Reviews for your job

Customers hired Native Pest Management for 8 kinds of job. Pick one to see what they paid and said.

Recent priced reviews

JoseLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★

Kevin was very knowledgeable guy and gave us some information tohelp us better understand how the German roaches arrived and how to prevent them in the future.

Paid $40–60Reasonable priceHome inspection
Myles4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

Ellie and Paul Z did a great job. They were courteous, professional, and provided education/ feedback on my concerns.

Paid $140–160Reasonable priceHome inspectionBug & insect extermination
Michael4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 days ago★★★★★

Ricardo was awesome. Professional. Came for specific cause and helped me identify an additional issue. Amazing work

Paid $60–80OverpricedGeneral pest inspectionMosquito extermination
Ryan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★

Kevin did an awesome job at my home. He was efficient and informative. I would recommend his services to everyone!

Paid $200+Reasonable priceSpider exterminationFlea & mite exterminationMosquito extermination
KathyLocal Guide · 78 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 days ago★★★★★

Very efficient and thorough staff. Highly recommend this company for pest control. Thank you Tom for your prompt service to our home.

Paid $80–100
Jeremy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★

Tom did a great and thorough job, and gave great advice on helping to ensure the pests wouldn't come back

Paid $200+Cockroach extermination

Jobs customers hired them for

JobReviewsCategory typical
General pest inspection1034$48–$111
Cockroach extermination901$63–$188
Ant extermination833$58–$171
Bug & insect extermination830$53–$121
Home inspection732$56–$146
Termite extermination497$214–$426
Termite inspection406$124–$323
Lawn pest control398$60–$144

Compare with

Photos

Customer reviews

5.0 ★★★★★ 8,340 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Carmen Casale
Review from Google · view on Google
★★★★★

She was very professional and friendly told me everything she was doing and when she was finished what she had done I was very happy with her work

Response from the owner · 9 hours ago

Thank you so much for your review! We're happy to hear that you had a positive experience with our service. If there are ever any other pest control, termite control, mosquito control, rodent control, or lawn care issues we can help with, please don't hesitate to call us at (561) 767-8713. Additionally, If you know anyone in need of pest control in West Palm Beach, FL or surrounding areas, let them know about us through Clicki! When your referred friend signs up and receives their first service, you'll receive $100 that you can withdraw directly from your Clicki account!

Jose JordanLocal Guide · 13 reviewsTotal number of Google reviews Jose has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Kevin was very knowledgeable guy and gave us some information tohelp us better understand how the German roaches arrived and how to prevent them in the future.

  • Price assessment: Reasonable price
  • Price: $40–60
  • Services: Home inspection
  • Pest type: Ants, Cockroaches, Spiders
Response from the owner · a day ago

Thank you so much for your review! We're happy to hear that you had a positive experience with our service. If there are ever any other pest control, termite control, mosquito control, rodent control, or lawn care issues we can help with, please don't hesitate to call us at (561) 767-8713. Additionally, If you know anyone in need of pest control in West Palm Beach, FL or surrounding areas, let them know about us through Clicki! When your referred friend signs up and receives their first service, you'll receive $100 that you can withdraw directly from your Clicki account!

Joey Bandemer8 reviewsTotal number of Google reviews Joey has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Enrique who did our most recent quarterly service was amazing! He took the time to discuss what was needed from our side, what he did, and even treated some extra items that he found and walked us through when we would see it start to resolve. Thank you so much!

Response from the owner · a day ago

Thank you so much for your review! We're happy to hear that you had a positive experience with our service. If there are ever any other pest control, termite control, mosquito control, rodent control, or lawn care issues we can help with, please don't hesitate to call us at (561) 767-8713. Additionally, If you know anyone in need of pest control in West Palm Beach, FL or surrounding areas, let them know about us through Clicki! When your referred friend signs up and receives their first service, you'll receive $100 that you can withdraw directly from your Clicki account!

R Madigan
Review from Google · view on Google
★★★★★

Kevin did my Volkswagen today, he was very respectful and professional! He got the job done in good time let manner and he explained what I should expect in the next coming days

  • Services: Cockroach extermination
Response from the owner · a day ago

Thank you so much for your review! We're happy to hear that you had a positive experience with our service. If there are ever any other pest control, termite control, mosquito control, rodent control, or lawn care issues we can help with, please don't hesitate to call us at (561) 767-8713. Additionally, If you know anyone in need of pest control in West Palm Beach, FL or surrounding areas, let them know about us through Clicki! When your referred friend signs up and receives their first service, you'll receive $100 that you can withdraw directly from your Clicki account!

Michele ZanghiLocal Guide · 12 reviewsTotal number of Google reviews Michele has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Just had my entire house treated by Joshua of Native Pest Management and I must say that he did a fabulous job and had a wonderful personality. Thanks again for speedy service. Recommend highly.

  • Price assessment: Reasonable price
  • Services: Bug & insect extermination, Ant extermination
  • Pest type: Other
Response from the owner · a year ago

Thank you so much for your review! We're happy to hear that you had a positive experience with our service. If there are ever any other pest control, termite control, mosquito control, rodent control, or lawn care issues we can help with, please don't hesitate to call us at (561) 767-8713. Additionally, If you know anyone in need of pest control in West Palm Beach, FL or surrounding areas, let them know about us! When your referred friend signs up and mentions your name during scheduling, you'll receive a $50 coupon applied to your account!

Dennis Darlak3 reviewsTotal number of Google reviews Dennis has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent knowledgeable service!!

  • Price assessment: Reasonable price
  • Services: Home inspection, Bug & insect extermination
Response from the owner · 3 days ago

Thank you so much for your review! We're happy to hear that you had a positive experience with our service. If there are ever any other pest control, termite control, mosquito control, rodent control, or lawn care issues we can help with, please don't hesitate to call us at (561) 767-8713. Additionally, If you know anyone in need of pest control in West Palm Beach, FL or surrounding areas, let them know about us through Clicki! When your referred friend signs up and receives their first service, you'll receive $100 that you can withdraw directly from your Clicki account!

Maria Alvarez1 reviewTotal number of Google reviews Maria has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Jean was pleasant. He did such a great job and explained everything thoroughly and simply. Super helpful and informative!

Response from the owner · 3 days ago

Thank you so much for your review! We're happy to hear that you had a positive experience with our service. If there are ever any other pest control, termite control, mosquito control, rodent control, or lawn care issues we can help with, please don't hesitate to call us at (561) 767-8713. Additionally, If you know anyone in need of pest control in West Palm Beach, FL or surrounding areas, let them know about us through Clicki! When your referred friend signs up and receives their first service, you'll receive $100 that you can withdraw directly from your Clicki account!

Catalina CarvajalLocal Guide · 15 reviewsTotal number of Google reviews Catalina has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Tom was wonderful! Thank you so much for helping us and being so kind.

  • Price assessment: Great price
  • Services: Bug & insect extermination
Response from the owner · 3 days ago

Thank you so much for your review! We're happy to hear that you had a positive experience with our service. If there are ever any other pest control, termite control, mosquito control, rodent control, or lawn care issues we can help with, please don't hesitate to call us at (561) 767-8713. Additionally, If you know anyone in need of pest control in West Palm Beach, FL or surrounding areas, let them know about us through Clicki! When your referred friend signs up and receives their first service, you'll receive $100 that you can withdraw directly from your Clicki account!

Sabrina J. RunnionLocal Guide · 18 reviewsTotal number of Google reviews Sabrina has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Tom was amazing and so precise, very thankful he came as we are first time homeowners and he really eased our mind and our worries! Plus, it’s non-toxic and safe for animals

Response from the owner · 3 days ago

Thank you so much for your review! We're happy to hear that you had a positive experience with our service. If there are ever any other pest control, termite control, mosquito control, rodent control, or lawn care issues we can help with, please don't hesitate to call us at (561) 767-8713. Additionally, If you know anyone in need of pest control in West Palm Beach, FL or surrounding areas, let them know about us through Clicki! When your referred friend signs up and receives their first service, you'll receive $100 that you can withdraw directly from your Clicki account!

Jacquelyn Griffith7 reviewsTotal number of Google reviews Jacquelyn has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Kevin and Tory were fantastic! They checked every nook and cranny. Sprayed everywhere and gave me prevention suggestions so I have as little bugs as possible!

Response from the owner · 3 days ago

Thank you so much for your review! We're happy to hear that you had a positive experience with our service. If there are ever any other pest control, termite control, mosquito control, rodent control, or lawn care issues we can help with, please don't hesitate to call us at (561) 767-8713. Additionally, If you know anyone in need of pest control in West Palm Beach, FL or surrounding areas, let them know about us through Clicki! When your referred friend signs up and receives their first service, you'll receive $100 that you can withdraw directly from your Clicki account!

Native Pest Management on Google Maps →

Business details