Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Natural Alternatives Salon & Spa Western Plaza logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%48+3.4Craft & service penalty85−1.5Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE

Natural Alternatives Salon & Spa Western Plaza

Knoxville, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #17Position by Experts Score among all companies we track in this category. of 58 beauty salons · 4.9★ from 321 Google reviews

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Report card

Percentile vs other beauty salons (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Natural Alternatives Salon & Spa Western Plaza is better than 92% of beauty salons.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Natural Alternatives Salon & Spa Western Plaza is better than 86% of beauty salons.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Natural Alternatives Salon & Spa Western Plaza is better than 85% of beauty salons.A
85
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Natural Alternatives Salon & Spa Western Plaza is better than 100% of beauty salons.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Natural Alternatives Salon & Spa Western Plaza is better than 100% of beauty salons.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Natural Alternatives Salon & Spa Western Plaza is better than 48% of beauty salons.C
48

Reviews for your job

Customers hired Natural Alternatives Salon & Spa Western Plaza for 8 kinds of job.

Natural Alternatives Salon & Spa Western Plaza for blowdry

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.13
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$100–120
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Blowdry”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#7 / 13

All 13 Google reviews tagged “Blowdry”

Judith4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

My stylist Ruthie listens to my suggestions and she makes it happen. I appreciate her guidance and professional creativity. The environment in the salon is relaxing and calm. I enjoy every visit!

Bang trimHaircutHair glossing
Liz2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

A fabulous experience and relaxing massage. The tight spot was focused on and gave me great relief! I feel relaxed and at home in the spa. The experience is always personalized.

Paid $100–120Skin treatmentsBlowoutsBlowdry
Jennifer8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I’ve been seeing Chelsea at Natural Alternatives for about a year, and I’m so grateful I found her. She truly listens to what I want while also giving thoughtful, knowledgeable guidance based on my hair type.My hair is very fine, but I have a lot of it, and many trendy cuts simply do not work well for me. Chelsea…

Paid $100–120BlowoutsHaircutHair glossing
TamaraLocal Guide · 37 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I love the people at this salon! Everyone is so friendly and helpful 💜! Stevie does my hair and it always looks amazing! Thank you girls!

Paid $100–120Hair glossingBlowdryHair coloring
SamanthaLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I can’t say enough about this place. I recommend it to so many family friends and they love it. Ben is amazing. He truly knows what your hair needs. My husband spends two hours in the spa as well. Vanna is amazing as well. I do not go anywhere else for my hair.

Paid $100–120Skin treatmentsBlowoutsHaircut
TerriLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Love this salon. I love getting my hair styled and cut here. Very professional and talented staff. Korey always does an amazing job. I would highly recommend.

HaircutHairstylingBlowdry
MistyLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

This was my first experience with the salon. Its in a great location. Everyone was very approachable, kind and accommodating. The products are great. I left with my hiar feeling the best in years. I do plan on going back for a possible gray blending and textured layers.

Paid $40–60HaircutBlowdryService not listed
LanessaLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

This place is exactly what I was looking for when I moved to Knoxville..professional, modern, detail oriented, and calm. Products are amazing. Stevie is a guru with hair. Seriously. Maybe one of the best in the entire industry!

Paid $200+HairstylingHair coloringBlowouts
Sandra11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

I was overdue for a haircut by months. My experience at the Western Plaza location was extraordinary! Carla warmly greeted me outside and who does that any more? My stylist, Ruthie, was the penultimate professional. We had a chat about what I wanted and she looked at my hair before she shampooed it. The shampoo was…

HairstylingHaircutBlowdry
Amanda12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have an ungodly amount of hair, and I don’t get in to do it as often as I should. On top of that I always need a late appointment. Jannae at western plaza is always so patient and accommodating! The hot tea on a cold night is always a plus

BlowdryHair coloringHairstyling
BetesuLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Rating only, no written review.

Paid $180–200Bang trimHaircutBlowdry
Missy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

BlowdryHairstyling
Stevie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

BlowdryHair glossingHair highlighting

Price

$103+28% vs typical beauty salons

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Hairstyling71$30–$76
Haircut52$30–$79
Hair coloring52$119–$214
Hair highlighting17$128–$246
Skin treatments17$88–$153
Blowdry13—
Blowouts11$41–$76
Body waxing11$11–$84

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