How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%48+3.4Craft & service penalty85−1.5Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORENatural Alternatives Salon & Spa Western Plaza
Knoxville, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #17Position by Experts Score among all companies we track in this category. of 58 beauty salons · 4.9★ from 321 Google reviews
Report card
Percentile vs other beauty salons (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Natural Alternatives Salon & Spa Western Plaza for 8 kinds of job.
Natural Alternatives Salon & Spa Western Plaza for haircut
Clear ✕All 52 Google reviews tagged “Haircut”
Chelsea gave me a very nice cut. Will definitely return!
Chelsea is amazing for blonde highlights !!!
My stylist Ruthie listens to my suggestions and she makes it happen. I appreciate her guidance and professional creativity. The environment in the salon is relaxing and calm. I enjoy every visit!
I’ve been seeing Chelsea at Natural Alternatives for about a year, and I’m so grateful I found her. She truly listens to what I want while also giving thoughtful, knowledgeable guidance based on my hair type.My hair is very fine, but I have a lot of it, and many trendy cuts simply do not work well for me. Chelsea…
Erin OTool is incredibly talented and a true expert in his field. I’ve been going to him for over 20 years, and I’m always happy with my cut and style. He consistently listens, understands exactly what I want, and delivers beautiful results every time. He’s not only skilled but also kind and professional. I wouldn’t trust anyone else with my hair!
Kory was so professional and did such a great cut. She has great attention to detail and made me so comfortable. I was taken care of the moment I walked through the door. The ladies working out front immediately offered me refreshments and then later, refilled my tea. I can't say enough good things about Natural Alternatives at Western Plaza.
I can’t say enough about this place. I recommend it to so many family friends and they love it. Ben is amazing. He truly knows what your hair needs. My husband spends two hours in the spa as well. Vanna is amazing as well. I do not go anywhere else for my hair.
Love this salon. I love getting my hair styled and cut here. Very professional and talented staff. Korey always does an amazing job. I would highly recommend.
Everyone does a great job and Aveda has the best products.
This was my first experience with the salon. Its in a great location. Everyone was very approachable, kind and accommodating. The products are great. I left with my hiar feeling the best in years. I do plan on going back for a possible gray blending and textured layers.
Amanda gives the best curly cut!!! She took the time to really listen to what I was asking for and then totally worked her magic!
Aspen did a phenomenal job with my cut! She took her time listening to what I wanted (a drop fade taking a little off the top). My wife loved it…I walked out feeling like a boss. Definitely recommend her.
Aspen did such an AMAZING job giving me ultimate gender euphoria with my haircut. They took time to understand exactly what I wanted and hear me. They interpreted how I wanted my hair to move and how I wanted to be seen in a way I wouldn't have expected, and it ended up being perfect! I have a LOT of hair, and it…
Great Salon, excellent haircut and ability to take their time. Pretty sure I fell asleep during my hair wash, it was that relaxing!
I had such a fantastic experience with Stevie! She cut my hair exactly how I wanted it, but was also appropriate for my hair texture and face shape. I came back to my office and my co worker immediately booked her own hair cut with Stevie!
I made an impromptu haircut appt with Korey and had a wonderful experience. Korey was so nice and kind and easy to talk to, not to mention she gave me a wonderful haircut. She listened and gave me exactly what I was looking for. Highly recommend her!
I was overdue for a haircut by months. My experience at the Western Plaza location was extraordinary! Carla warmly greeted me outside and who does that any more? My stylist, Ruthie, was the penultimate professional. We had a chat about what I wanted and she looked at my hair before she shampooed it. The shampoo was…
It’s not always easy to find someone to cut curly hair. Christina was terrific. We communicated well and she made great recommendations.
Kristin is SO sweet! She did a great job with my cut and really listened to what I wanted/was looking for. She sent a handwritten note after the appointment! Overall just a great and calming experience!
Excellent service! Christina is wonderful! Highly recommend!
My stylist Erinh was professional, kind, and an expert at color. This was my first visit to this salon and Erinh understood exactly what I was looking for, in both cut and color. I will be returning, and I highly recommend Erinh for all your color needs. Thank you!
This place has immaculate vibes. If you need a salon, this is your spot. 10/10.
I took my two daughters to get their first haircuts and I had my hair cut and colored. It’s been years since I’ve touched my hair and Zaya did a phenomenal job in doing a subtle and natural looking transformation that made a big impact. Zaya was very friendly, professional and patient with me having my two small…
I had my hair cut by Riley and she did wonderfully! I came in to have at least a foot of my hair chopped off and she did an amazing job! She went out of her way to make me feel comfortable and made sure that the chop wasn't too much of a shock, cutting a small amount at a time! She also gave me advice based on my…
Summer did an amazing job!! She listened to what I wanted and asked me great questions to make sure my haircut was personalized for me and my lifestyle. I would highly recommend her and the salon!!
I have an ungodly amount of hair, and I don’t get in to do it as often as I should. On top of that I always need a late appointment. Jannae at western plaza is always so patient and accommodating! The hot tea on a cold night is always a plus
Excellent haircut with Kayla!! Additionally, I recently did hair tinsel with Christina and it’s SO MUCH FUN—beautiful work! This salon is so chill too. Very relaxing atmosphere.
I told the hair stylist exactly what I wanted but she did not listen and my hair looks awful. I am embarrassed to even go out in public and will not be returning to this company for a haircut. I paid a lot of money and my hair looks horrible. Very disappointing.
Excellent experience. Relaxing setting, soft music, nice decor. Honored my appointment time, and scheduled within a day! Counter staff were respectful and professional. So glad I made the move from Salon Azure. Much better experience!
I brought my nine year old daughter here for the first time today to get a haircut and I had to leave a review because Cameron did such an amazing job! She was so sweet and I loved how she gave my daughter options before doing something, such as asking if she'd like her hair dried with a brush or would she like it…
This was my first experience and I left so happy and felt like a brand new person. Christine was my stylist and she educated me about my hair type, how to care for and style it and recommended products for me to try to help it curl some. She was very easy to get along with, very personable and did an amazing job.…
Stevie was so lovely. She took the time to listen closely to what I wanted and executed it perfectly. She made it almost a meditative experience.
I walked into this Salon and instantly felt my stress melt away. This was my first time here. Alyssa was my stylist and she did such an amazing job. Not only was she so very professional and personable but she is a perfectionist when doing hair. I have gotten my hair colored for many many years and am very picky…
My stylist, Kayla, was amazing! Friendly, professional and I love my haircut! Everyone there was following Covid-19 safe practices with distancing and wearing masks. (Adding this several months later....) I would like to add that I have also had color done by Christina that I LOVE. She gave wonderful advice for my…
I have been going to this Salon for about 3 yrs and love it. Christina cuts my hair and is the best. She is a perfectionist in the best way and my hair always looks beautiful after I leave. She always listens and makes great suggestions. She is very talented. Erin does my color and is a master at what she does. She…
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Hairstyling | 71 | $30–$76 |
| Haircut | 52 | $30–$79 |
| Hair coloring | 52 | $119–$214 |
| Hair highlighting | 17 | $128–$246 |
| Skin treatments | 17 | $88–$153 |
| Blowdry | 13 | — |
| Blowouts | 11 | $41–$76 |
| Body waxing | 11 | $11–$84 |
