How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%78+18.9Value 14%100+14.1Replies to reviews 7%90+6.4Craft & service penalty98−0.2Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORENC Complete Auto Care
Cary, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #70Position by Experts Score among all companies we track in this category. of 148 auto repair shops · 4.8★ from 981 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired NC Complete Auto Care for 8 kinds of job.
NC Complete Auto Care for brakes
Clear ✕All 40 Google reviews tagged “Brakes”
Loose brake was the main concern and possibility of rear brake pad worn out. Agreed for a initial $40 brake inspection charge. That's all I had to pay at the end issue being the caliper adjustment. Difficult to find this kind of honesty from the repair shops these days. This was my first ever visit there. And NC…
Work was completed in the time specified. All staff I encountered were very professional and pleasant.
Always fair and honest! They do great work with experienced people.
Awesome, honest, trustworthy folks. Quoted me a price, made repairs to brakes, rotors n wheel bearing, with a one day turn around. I would absolutely recommend n will return for service when needed. Thank y'all so much!!!
They always do a great job go over everything with you and Bill is awesome
Trust NC complete with ALL my auto needs!!!
They are outstanding. They have never let me down and are the most capable honest mechanics I’ve ever known.🙌
Matt and Bill have worked with me for several years. First on my Honda, now our Hyundais. Fair prices and quality work. What more could you ask! I use these guys for all routine and preventive maintenance.
Best place to bring your car by far. Bill is the absolute GOAT and will take care of you. Honest, helpful, and no BS! I’ll never bring my cars anywhere else.
Always professional pleasant and quick service. They have maintained my vehicle with reasonable cost and with excellent care. Bill is my guy !
Bill communicated what the issues were and what needed to be done. He sent pictures of the areas that needed repair. Overall, great communication.
I have a 2017 Honda Accord which I had been bringing here now for a couple of years. I moved away from the area, and tried someone else out of convenience. Big MISTAKE! I'm back where i always left satisfied. I'll continue to make them a place of service for family.
I had a great experience and would use again. I called and inquired about having brakes checked/replaced and received a quote Plus, made an appointment The appointment was prompt And services were completed as quoted I would trust them for future services!
Spoke with Bill about AC Service and brakes. He told us our brakes were in good shape and didn't need service. He service our AC system and did an excellent job for a good price. He took the time to explain what his plan was and afterward explained everything that was done. We were very pleased with them and would recommend them.
These guys are top-notch. Terrific service. Expertise, skilled, courteous and friendly.
Call with an emergency regarding my brakes. Bill helped me out big time, gave me a quote right away and made some time for me to get it fixed. Will definitely be coming back.
Excellent service! Had a brake emergency and they got me in and out same day
Wonderful experience! Bill was honest and the pricing was incredibly fair. As a woman who doesn’t really know anything about cars, I am always leery at repair shops, but Bill made me feel at ease, didn’t try to upsell me, and got the job done lightning fast. I will be back!
Very polite and easy to work with, great communication
We’ve been taking our cars to NC complete auto care for last few years and they have always been very responsive, and always a delight to work with. I highly recommend them.
100% happy with their service and their prices. I have no problem recommending them.
Excellent experience at NC Complete AutoCare. From the day I went in to ask about their services, they were always honest and straightforward about what needed to be done and the cost. They also gave me some helpful advice, which I truly appreciated. When I finally had the work done on my car, they were very quick,…
Great experience with getting brakes serviced. Extremely fast and reasonable pricing. Thank you
Come to this business if you’re looking for excellent service, thoroughness, quick turnaround, and fair pricing. I’ve gotten a state inspection and brake pads replacements here and each visit has been stellar. The website offers plenty of great appointment times, it is easy to book the specific service you’re…
Went in to get my brakes replaced. Thought I was running super late, Bill was able to service my vehicle and it took no more than 15 minutes to be completed. Great work with great service.
A truly great experience! As a young woman I am always concerned about being upsold at mechanic shops, but that is not the case here. My front brakes and rotors needed to be replaced, and they did that not questions asked, upselling, or up charging. I felt very comfortable with the staff and felt like I was charged…
I brought my 13’ CLS63 AMG and 08’ BMW M5 for a brake service and was very pleased with the result. The customer service was great as well as the price. Also the service was done really quick.
Bill is super friendly and educational. This shop is the real deal, they will not overcharge you. Skip the dealership. The front desk lady is also very nice
The staff over at NC Complete Auto Care is nothing short of incredible and friendly. They by far offered the best price in my area for the brake job I needed — replace my rotors and brake pads. But wait, that’s not all. On my first visit I failed to check the parts before going and turns out the vendor (another…
Best car maintenance and repair shop around!!! I love these guys. They are honest, knowledgeable, and have great work ethic. I recommend 10/10. Been coming here over 5 years strong.
We love NC Complete, they have kept older cars running well, with regular oil changes and service, but not upselling things we don't need. There was a noise, we suspected a wheel bearing, and that was it! It was fixed quickly and completely a new driving experience. Thanks to this great local garage.
Technician was very knowledgeable and diagnosed the problems quickly. Repairs went smoothly, and they were done before the estimated time of completion. It's been several months since the repairs, and everything is working great.
Thank you so much for your great work recently on my Hyundai. I am grateful for your generosity for doing an excellent service. I appreciate Bill for taking the time and effort for helping me the clear details to the task. You guys earn my five stars service. 🙏🙏🙏 Kevin
Really appreciate the service I received, procedure was explained to me prior to repairs, I am deeply appreciative and will definitely recommend this company. Thank you 😊
I had a very good experience with NC Complete Auto Care in Cary. I needed front end brakes and they were able to get the job done quickly and accommodate my rush needs. Thanks guys!
Great folks and my trusted mechanic for all services. The first time they worked on one of my vehicles (an old beat up car from the rust belt); they politely explained that an alignment was impossible - much of the suspension needed to be replaced. Rather than trying to sell their services to me for more than the…
Bill and team gave great service when fixing the brakes of my wife’s Nissan Xterra. Price was far better than the dealer and he communicated the status constantly. Would recommend and go there again if needed.
Outstanding experience with NC Complete Auto Care! The entire staff is professional and extremely competent. Bill is very fair with pricing and transparent with what repairs are necessary. Trust them completely with all my automotive repair needs.
Rating only, no written review.
Rating only, no written review.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 94 | — |
| Vehicle Inspection | 79 | — |
| General repairs & maintenance | 61 | — |
| Brakes | 40 | — |
| Vehicle safety inspection | 36 | — |
| General repairs | 28 | — |
| Wheel alignment | 24 | — |
| Steering & suspension repair | 20 | — |
