How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%78+18.9Value 14%100+14.1Replies to reviews 7%90+6.4Craft & service penalty98−0.2Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORENC Complete Auto Care
Cary, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #70Position by Experts Score among all companies we track in this category. of 148 auto repair shops · 4.8★ from 981 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired NC Complete Auto Care for 8 kinds of job.
NC Complete Auto Care for general repairs
Clear ✕All 28 Google reviews tagged “General repairs”
Excellent as usual. Service is friendly, prompt and always a good experience. These guys are honest as the day is long and I highly recommend them.
They are outstanding. They have never let me down and are the most capable honest mechanics I’ve ever known.🙌
Best place to bring your car by far. Bill is the absolute GOAT and will take care of you. Honest, helpful, and no BS! I’ll never bring my cars anywhere else.
Have used this place twice and both times they have been quick, honest and super friendly! I tell everyone I know with a car about this place! I will use them for everything car related!
This is the most honest reputable auto repair business I have ever worked with. There have been times when they could have overcharged me and did not. They are reliable and honest. I just cannot recommend them enough!!! And they are local, not part of a corporate chain. That is a big deal to me.
Excellent service and expertise! Honest and upfront about repairs and cost.
I have been going to these fellas for 15+ years with 3 different vehicles. I also refer ppl to them. They are always honest even if it means customers go elsewhere. They take pride in fixing our vehicles because they know the struggles of life without one. They work off appointments however in serious cases they…
I arrived as a first time customer with an appointment for an inspection and small issue I knew I needed repair for going in. I had super friendly interactions with everyone I spoke to and the inspection and repair were completed in good time. All around positive experience at NC Complete Auto Care. I'll…
Replaced my Heater Core, Evaporator Core and 5 Blend Door actuators . The had to remove the entire dash board, center console and front seat in order to access all of those fixes
Bill and his team at NC Complete Auto Care are fantastic—reliable, easy (and fun!) to work with, knowledgeable, and trustworthy. As someone who knows basically nothing about cars, I really appreciate Bill’s honesty and expertise. They’re upfront about costs and timelines, and they recently diagnosed and fixed a…
I love bill he is so helpful with everyone that comes in and he is so funny 😂😂
Bill took care of us - got my car in, gave it to us straight, and got the work done well.
Bill is super friendly and educational. This shop is the real deal, they will not overcharge you. Skip the dealership. The front desk lady is also very nice
I was referred to this great business as Jiffy lube broke off my lug nut and when i had an oil change and rotation. Discount tires was kind enough to pay for there mistake to honor my purchase of 4 tires- NC complete fixed the lug nut quickly and I am going to them from now on for my oil change- I was not in there…
Best car maintenance and repair shop around!!! I love these guys. They are honest, knowledgeable, and have great work ethic. I recommend 10/10. Been coming here over 5 years strong.
highly recommend this place! fair and upfront prices, quick service, and friendly staff. i’ve never felt left in the dark or scammed with what’s going on with my car here!
I broke down 2 hours from home due to a fuel pump. This shop is amazing. They kept in touch every step of the way. they sent me photos and followed up with an explanation. Very happy. Great service to the community. These guys are trust worthy.
Bill and his crew were great. I brought in my beater for an oil change and a new alternator, plus a "once over" to get a lay of the land, and they pulled out all the stops. No pushy sales pitch, no fuss. He made it simple, and I made it clear I wasn't about to take out a home equity loan to make all the repairs that…
Great folks and my trusted mechanic for all services. The first time they worked on one of my vehicles (an old beat up car from the rust belt); they politely explained that an alignment was impossible - much of the suspension needed to be replaced. Rather than trying to sell their services to me for more than the…
NC Complete has been my go-to for many years. Bill and Matt are amazing - the customer service is fantastic. As a single female, I have learned that I can trust them - I know from experience they give me honest estimates of work to be performed. The work is always done correctly and when promised. If you want to…
This service shop has always tried to be available and helpful. I feel like I get more personal attention here and the guys aren't just punching a clock. If they can't do something for me, they help me figure out where I need to go to get it done. Thanks guys!
NC complete Auto Care representatives took complete care of me and my car. Full explanations were given because of my lack of understanding the car service that my car needed. They respected my time and the service was quick and thorough. My car runs so omuch better.
I have been taking my 2013 F-150 to NC Complete Auto Care for several years and found them to be honest and reasonably priced. I brought my vehicle to them multiple times to inspect for leaks where they put it up on a lift and examined for leaks and if they couldn’t find the source did not charge me for the…
Look no futher for your trusted local Cary mechanic, you've found them! I've been using NC Complete for years and trust them with all my cars, including my two old classics! Great, honest and efficient service! A great team with Bill out front and Matt and team in the shop!! Thanks guys! Rogersclassiccars.
On the way back from the mandatory pre-surgery COVID test on a Saturday, I put down the window to get air and heard a sharp clunk and crack. The window slowly disappeared into the crevice and the switches did nothing. I had to be at the hospital for my knee surgery at 6 am Monday. Predicted 38° that morning. Brrrr.…
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 94 | — |
| Vehicle Inspection | 79 | — |
| General repairs & maintenance | 61 | — |
| Brakes | 40 | — |
| Vehicle safety inspection | 36 | — |
| General repairs | 28 | — |
| Wheel alignment | 24 | — |
| Steering & suspension repair | 20 | — |
