How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%78+18.9Value 14%100+14.1Replies to reviews 7%90+6.4Craft & service penalty98−0.2Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORENC Complete Auto Care
Cary, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #70Position by Experts Score among all companies we track in this category. of 148 auto repair shops · 4.8★ from 981 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired NC Complete Auto Care for 8 kinds of job.
NC Complete Auto Care for general repairs & maintenance
Clear ✕All 62 Google reviews tagged “General repairs & maintenance” · showing 60
This was my first experience. I felt that the technicians were honest. I will be using them for servicing my car.
I have been using NC Complete Auto Care for about a year and have been pleased with every visit. They have always quicklytaken care of my issue without pressure to do other things. I see no reason to go anywhere else for auto services.
It was a great experience dealing with the staff at NC Complete Auto Care. It was a holiday weekend and they did everything possible to get me my truck back the same day. My truck had to many issues. They ended up keeping over the weekend but the truck was completed on the next business day. Very fair on pricing.…
Great customer service! Got the state inspection and maintenance done really quickly.
Excellent customer service. Friendly + professional. Explained the process and work completely. Definitely a top choice.
Great service, performed quickly and efficiently
They are outstanding. They have never let me down and are the most capable honest mechanics I’ve ever known.🙌
I went in to have my car serviced and it was a very friendly place I have been coming here for about 3years now and it’s always the same quick service and I will be back again thank you for what you do
This is my go-to shop. I trust them, and that’s saying a lot, because I am distrusting of most auto shops. These guys have done a lot of work for me on all of my vehicles and when they notice it is something they know some other shop handle better, they have pointed me towards that shop. Bill and the rest of the…
Always do a great job. Honest and reliable.
Best place to bring your car by far. Bill is the absolute GOAT and will take care of you. Honest, helpful, and no BS! I’ll never bring my cars anywhere else.
Pleasant and knowledgeable people with wonderful prices.
Always professional pleasant and quick service. They have maintained my vehicle with reasonable cost and with excellent care. Bill is my guy !
I just continue to have great experiences at NC Complete Auto Care. I have been taking all of our cars here for service. The online appointment making works well and they get me in and out quickly. They do work that needs to be done, for a fair price, and if you don't need something done, they will tell you so you…
I can't recommend Bill at NC Complete Auto Care enough! It's hard to find an honest mechanic these days, but Bill is someone you can truly trust. He takes the time to explain what's going on with your vehicle, never tries to upsell unnecessary repairs, and always has your best interest in mind. His honesty,…
Thank you team. You are very knowledgeable. Knowing the concerns hands-on I appreciate you thank you again.
Excellent service! Very honest and reasonable in their prices for the services we have had done. Recommend them highly! Bob and Vickie Dawes
There is always a level of apprehension and anxiety when you take your automobile to any mechanic (franchise or independent). Are the mechanics trustworthy? Will they try to nickel-and-dime me to get more money? Will they misdiagnose an issue, fix the wrong problem, then charge me again to fix the part they didn't…
Great service! Professional, friendly, and knowledgeable
2nd time using there service they’re still the best
Very friendly and competent service at reasonable rates.
This is the most honest reputable auto repair business I have ever worked with. There have been times when they could have overcharged me and did not. They are reliable and honest. I just cannot recommend them enough!!! And they are local, not part of a corporate chain. That is a big deal to me.
Flawless experience at this terrific auto shop. The mechanics were able to diagnose and repair my vehicle in about a day and half drop off to pick up. No extra random fees, no upselling, no messing about, just straight to the point. And the car is driving better than ever now. Bill took great care in explaining…
NC Complete Auto Care in Cary were very professional and helpful.
I have always had GREAT & FRIENDLY service here. I feel very comfortable bringing my vehicles to be serviced here and have no doubt they have my best interest in mind.
These guys are top-notch. Terrific service. Expertise, skilled, courteous and friendly.
Fast service and good advice
Unfortunately I cannot recommend this shop. First they let the car leave with an obvious safety issue. My hood latch is realistically a bit out of adjustment, so you have to pay attention when you close it, but instead they forced it down which pushed the latch arm out of the way, so had I actually driven home…
NC Auto is a great place to have your car repaired. They are friendly and fair. I take all my cars to them for service and they never gave me the run around. They fix it right the first time. I always recommend them when asked about car repairs. They are great people to do business with. 👏 👏 👏
The battery warning light was coming on intermittently. I figured the alternator was going bad. 15 and a half years old. They didn't find anything wrong, so I told them to replace it anyway.
Bill and staff always do a great job and take care of my car
Great people, very honest and helpful, fast service, overall I will be back for all my vehicles needs, highly recommend taking your vehicle here
I love bill he is so helpful with everyone that comes in and he is so funny 😂😂
Courteous and professional staff. They diagnosed and solved the problem efficiently. They shared the details and price quote before they did the work. I am going back to this NC Complete auto care for all my auto mechanic needs and services . Thank you
Efficient and professional staff!
Bill took care of us - got my car in, gave it to us straight, and got the work done well.
Done as they always do, thanks guys
This place is awesome!! They are friendly, knowledgeable and priced very fairly. They have even suggested cheaper alternatives to me for expensive jobs. Their text estimates and invoices make everything so simple! I am so glad that I found this auto shop. They are the best!!
Very friendly, honest, and organized. I will be back!
Excellent service completed in a timely fashion!
From start to finish, they are competent, on time, do a good job, and are trustworthy!
Been a fan of this locally-owned business for years ... they always take good care of me and my Yukon. They never force unneeded parts or services (in fact, once strongly encouraged me not to spend $1,000+ unnecessarily and another time encouraged a supplier to warranty a product that was "technically" expired).…
Best car maintenance and repair shop around!!! I love these guys. They are honest, knowledgeable, and have great work ethic. I recommend 10/10. Been coming here over 5 years strong.
Excellent service ! This is my second visit to NC Complete Auto, and again they were extremely helpful, if you have a problem with your car please go see them!!
The team at NC Complete Auto Care is FANTASTIC!! They're always ready to listen, and take my concerns seriously, while offering solutions at reasonable prices. We recently got a new clutch, and they completed the work in record time - and under budget, too! They also took the time to address a minor concern on my…
We love NC Complete, they have kept older cars running well, with regular oil changes and service, but not upselling things we don't need. There was a noise, we suspected a wheel bearing, and that was it! It was fixed quickly and completely a new driving experience. Thanks to this great local garage.
The staff was able to fix the problems that I had when a regular Locksmith was unable to do so. I have used this company for a long time and only on rare occasions were there any issues and most of them were eventually resolved
The team was quite knowledgeable about what my vehicle needed, prices were posted, and they reviewed all the repairs and prices with me before doing the work. Everything came out as estimated. Great service, love the longer hours. Definitely planning on returning.
Took my son’s car to NC Complete Autocare for service. Bill was very helpful. He explained everything he found and provided his recommendations. Very pleased with our service. They have a new loyal customer.
Honest, dependable, and fair. I’ve been coming here for years, during my last visit I had an alignment done. Bill was helpful (and funny) checking me in, explained everything before they got started, and had me out in about twenty minutes. I’ve always felt respected and had great service at NC Complete, and will…
Did a great job, fast service, friendly, and my car drives like new
I highly recommend NC Complete Auto Care upon the basis of their honesty in the work they have done for me. They are realistic and fair when it comes to diagnosing & determining what your vehicle needs, and are diligent in ordering quality replacement parts needed for your vehicle that you can trust long term.
Bill and the crew are absolutely fantastic. They do a great job efficiently and at the right price. If your car needs anything mechanical done this is the place to be. Hands down.
Look no futher for your trusted local Cary mechanic, you've found them! I've been using NC Complete for years and trust them with all my cars, including my two old classics! Great, honest and efficient service! A great team with Bill out front and Matt and team in the shop!! Thanks guys! Rogersclassiccars.
Outstanding experience with NC Complete Auto Care! The entire staff is professional and extremely competent. Bill is very fair with pricing and transparent with what repairs are necessary. Trust them completely with all my automotive repair needs.
I had a pan come loose on the bottom of my car, and I had no idea why it was hanging off. I called them up, described it, and they said I could come in now. I was there in 5 minutes, and they had it up on the jacks within another 5. 5 minutes later, and they have it diagnosed and even fixed. Absolute legends. I'll be going her for life.
Love this place , friendly ,honest and tell you the way it is . The two gentlemen that are always there are awesome .
Bill was working the front desk when I came in for my alignment. Right off the bat he was friendly and professional and genuinely kind. We chatted about me being from Alaska and how he wanted to see it someday. Matt (I think that was the mechanics name) was fast and thorough and made sure my car was perfect, they…
Fast and friendly service! I highly recommend this location!
Rating only, no written review.
Price
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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 94 | — |
| Vehicle Inspection | 79 | — |
| General repairs & maintenance | 61 | — |
| Brakes | 40 | — |
| Vehicle safety inspection | 36 | — |
| General repairs | 28 | — |
| Wheel alignment | 24 | — |
| Steering & suspension repair | 20 | — |
