How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%78+18.9Value 14%100+14.1Replies to reviews 7%90+6.4Craft & service penalty98−0.2Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORENC Complete Auto Care
Cary, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #70Position by Experts Score among all companies we track in this category. of 148 auto repair shops · 4.8★ from 981 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired NC Complete Auto Care for 8 kinds of job.
NC Complete Auto Care for steering & suspension repair
Clear ✕All 20 Google reviews tagged “Steering & suspension repair”
Work completed as requested price quote was accurate
Always do a great job. Honest and reliable.
Bill communicated what the issues were and what needed to be done. He sent pictures of the areas that needed repair. Overall, great communication.
Very knowledgeable and honest people to deal with! Price was fair, and not exorbitant. Worked with me to solve the issue and get me back out on the road in one day. Important, because that’s the only vehicle I have! Will return for sure! Thank you all.
We had taken our vehicle for diagnostic to figure out why rear suspensions are making squeaky noise. They couldn’t tell the exact issue and although the suspensions were not broken, they offered to replace it at $1800+ price tag. Very disappointing response
Courteous and professional staff. They diagnosed and solved the problem efficiently. They shared the details and price quote before they did the work. I am going back to this NC Complete auto care for all my auto mechanic needs and services . Thank you
Bill took care of us - got my car in, gave it to us straight, and got the work done well.
I had a fast, efficient, experience and appreciate the service I received. I would recommend to others.
Work was done fast and prices were better than expected.
Good honest service.
The people are great, and they fixed my problem rather than the problem I thought I had. I really appreciate the honesty--they could have done what I asked and I would have been in exactly the same place I was when I walked in. Keep up the honest work!
Bill and his team are awesome, professional, affordable (less than competitors in the area) with excellent workmanship. One of the best things about Bill and the service here is the fact that they’re honest. I bring both my cars and my gfs here, I would recommend you do the same.
Quick service
Thank you so much for your great work recently on my Hyundai. I am grateful for your generosity for doing an excellent service. I appreciate Bill for taking the time and effort for helping me the clear details to the task. You guys earn my five stars service. 🙏🙏🙏 Kevin
This shop is great. Bill helped guide us through our older car’s issues - or lack thereof. What we thought was going to be a very expensive repair to pass inspection wound up being much less involved (car needed new tires and he even suggested another shop who could do that quicker and cheaper than he could). I…
Great folks and my trusted mechanic for all services. The first time they worked on one of my vehicles (an old beat up car from the rust belt); they politely explained that an alignment was impossible - much of the suspension needed to be replaced. Rather than trying to sell their services to me for more than the…
I highly recommend NC Complete Auto Care upon the basis of their honesty in the work they have done for me. They are realistic and fair when it comes to diagnosing & determining what your vehicle needs, and are diligent in ordering quality replacement parts needed for your vehicle that you can trust long term.
Very friendly and professional service. Received an alignment and had some shocks installed. Good price and good work
NC complete Auto Care representatives took complete care of me and my car. Full explanations were given because of my lack of understanding the car service that my car needed. They respected my time and the service was quick and thorough. My car runs so omuch better.
Rating only, no written review.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 94 | — |
| Vehicle Inspection | 79 | — |
| General repairs & maintenance | 61 | — |
| Brakes | 40 | — |
| Vehicle safety inspection | 36 | — |
| General repairs | 28 | — |
| Wheel alignment | 24 | — |
| Steering & suspension repair | 20 | — |
