How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%78+18.9Value 14%100+14.1Replies to reviews 7%90+6.4Craft & service penalty98−0.2Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORENC Complete Auto Care
Cary, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #70Position by Experts Score among all companies we track in this category. of 148 auto repair shops · 4.8★ from 981 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired NC Complete Auto Care for 8 kinds of job.
NC Complete Auto Care for vehicle inspection
Clear ✕All 79 Google reviews tagged “Vehicle Inspection” · showing 60
I just moved into the Cary/Raleigh area and found NC Complete Auto Care for an Oil Change and my State Inspection. Easily set up a time and date to get these completed. Everyone was very thorough and had both done in an hour! Will be going back and 10/10 recommend!
Excellent as usual. Service is friendly, prompt and always a good experience. These guys are honest as the day is long and I highly recommend them.
Efficient and explained well
From my experience, this really top-flight place. Very knowledgeable, experienced personnel and engaged friendly front desk personnel too. Superior customer seating area, with TV, and information flow. Cookies, water cooler and ground coffee for the making.
Excellent service and knowledgeable about my concerns!
Had been here for NC state inspection. Went smoothly. Just had to wait 15 minutes. Great experience.
My inspection was quick and easy.
I have been using NC Complete Auto Care for about a year and have been pleased with every visit. They have always quicklytaken care of my issue without pressure to do other things. I see no reason to go anywhere else for auto services.
Quick, polite, and thorough. I barely had time to get settled before my inspection was done. And friendly, as always
The best in Cary,honest ,caring,courteous, I truly can't say enough. Been using them since they opened shop and I recommend to anybody I know and even strangers!
Never going anywhere else for car maintenance as long as I live in the area. Reasonable prices, and honest people.
Great customer service! Got the state inspection and maintenance done really quickly.
I scheduled an inspection and was in and out in about 15 minutes. The staff was super courteous and friendly. I'll definitely go back for upcoming maintenance and any repairs in the future.
The front desk persons are always pleasant and communicate very well. They are fast in oil changes and inspections. I never stayed more than 30 minutes! Their prices are very reasonable. I was pleasantly surprised that instead of $30 state inspection fee, the front desk told me that I only needed a safety inspection…
This is my go-to shop. I trust them, and that’s saying a lot, because I am distrusting of most auto shops. These guys have done a lot of work for me on all of my vehicles and when they notice it is something they know some other shop handle better, they have pointed me towards that shop. Bill and the rest of the…
Best place to bring your car by far. Bill is the absolute GOAT and will take care of you. Honest, helpful, and no BS! I’ll never bring my cars anywhere else.
I’ve been coming here for my annual inspections for the past two years and plan to continue as long as I’m in Cary. The owner is awesome, honest, and truly cares about his customers. I never worry about unnecessary fees or upselling like you sometimes see at other auto care centers. Last year, he inspected my car…
Always friendly, fast, & efficient. I called to schedule an appointment and I was able to get the day and time I requested. Something came up and I had to change the time. They made the change, no problem. Then I showed up two (2) hours early and I didn't have long to wait. I was in and out in an hour. Best customer service ever!
Have used this place twice and both times they have been quick, honest and super friendly! I tell everyone I know with a car about this place! I will use them for everything car related!
I really like their setup, and they're extremely polite and thorough. Would highly recommend.
Pleasant and knowledgeable people with wonderful prices.
Yesterday I came to NC Complete Auto Care for a car inspection as I do every year, and every year I get the best customer service and good advice whenever I have questions about my car. Despite the hot June weather, the attitude of the employees at NC Complete Auto Care stayed the same - warm, caring, and welcoming!
I just continue to have great experiences at NC Complete Auto Care. I have been taking all of our cars here for service. The online appointment making works well and they get me in and out quickly. They do work that needs to be done, for a fair price, and if you don't need something done, they will tell you so you…
Fast easy and short notice accommodation makes this place a delight with which to do business
Service was prompt and friendly.
Professional, kind, and prompt service. Transparency and Honesty!! Very clean waiting area My new car care place
Visited NC Complete Auto Care for the first time and i was satisfied, everyone was so polite, and the inspection done quick. Thank you!!
Oil change and check up. Inspection for registration renewal
Very prompt and professional service at the front desk and the service performed.
Great experience all around! Very knowledgeable, professional and answered all my questions. Bill was above and beyond helpful but the whole crew was great! Highly recommend
Fast and efficient and reasonable prices and friendly guys. Fully recommended
Great customer service. I have taken my car to them for different services and am always pleased with prompt service which is honest and reliable.
Fast, funny personable great place to take your car. I was referred there by my gf who is a regular and will go no place else. I will be back
Called ahead to schedule an inspection. They were friendly, and the day of service everything was super smooth and could not have gone better. We will be back for sure.
Attention is great, fast and respectful.
Very friendly service, We're very patient with my repeat returns trying to get my driving cycle reset in order to be able to get my car inspected and registered. Was always able to get scheduled and it was completed fast when my car was finally good to go. Will be back!
I arrived as a first time customer with an appointment for an inspection and small issue I knew I needed repair for going in. I had super friendly interactions with everyone I spoke to and the inspection and repair were completed in good time. All around positive experience at NC Complete Auto Care. I'll…
I booked my appointment online and was in and out in under 30 minutes. Service was great and the price is the best in town.
Absolutely amazing experience. I went in to get my vehicle inspection and I was in and out very quick. The customer service was amazing as well.
NC Auto is a great place to have your car repaired. They are friendly and fair. I take all my cars to them for service and they never gave me the run around. They fix it right the first time. I always recommend them when asked about car repairs. They are great people to do business with. 👏 👏 👏
Absolutely amazing service here! Quick and easy to get an oil change, inspection, and a rotation. Will be back again.
Only went for a state inspection. Very friendly and prompt service. I will start going there for future services Also, Great coffee and snacks
Fantastic customer service! I was in and out quickly and was pretty comfortable in the waiting room. I will definitely use them again in the future.
Bill and his team at NC Complete Auto Care are fantastic—reliable, easy (and fun!) to work with, knowledgeable, and trustworthy. As someone who knows basically nothing about cars, I really appreciate Bill’s honesty and expertise. They’re upfront about costs and timelines, and they recently diagnosed and fixed a…
I love bill he is so helpful with everyone that comes in and he is so funny 😂😂
Come to this business if you’re looking for excellent service, thoroughness, quick turnaround, and fair pricing. I’ve gotten a state inspection and brake pads replacements here and each visit has been stellar. The website offers plenty of great appointment times, it is easy to book the specific service you’re…
They were very helpful and took my car quickly for. State inspection. Good staff
This place is awesome!! They are friendly, knowledgeable and priced very fairly. They have even suggested cheaper alternatives to me for expensive jobs. Their text estimates and invoices make everything so simple! I am so glad that I found this auto shop. They are the best!!
Friendly, kind and efficient service every time!
Great customer service. And my car is out of trouble now. They did a great job.
Best experience ever, front desk personnel is very courteous and attentive, not to mention when I called she was able to assist me with an appt, that same day. I was in and out of there in 10 min which I had already read about in the reviews but I figured it was their lucky day. Little so know this is the standard…
Under promised and over delivered. I'll be using their services going forward.
Fast and friendly. I made an appointment for an inspection. I arrived on time and was greeted by a friendly woman at the front desk. I told her I had an appointment and she took my keys\registration and my car immediately went for its inspection. As soon as my car was ready she called me up, I paid and was out the…
The mechanic efficiently identified the most probable cause of my front end rattle, a stabilizer bar w/ bad bushing, but I told them pretty directly that I would have preferred if they also pulled the wheels to make sure there was not a loose brake component. I’d mentioned intermittent problems with brakes at…
Best car maintenance and repair shop around!!! I love these guys. They are honest, knowledgeable, and have great work ethic. I recommend 10/10. Been coming here over 5 years strong.
Had inspection performed, they got me in on my scheduled appointment time , back on the road in 15 minutes, very efficient
This shop is great. Bill helped guide us through our older car’s issues - or lack thereof. What we thought was going to be a very expensive repair to pass inspection wound up being much less involved (car needed new tires and he even suggested another shop who could do that quicker and cheaper than he could). I…
The team was quite knowledgeable about what my vehicle needed, prices were posted, and they reviewed all the repairs and prices with me before doing the work. Everything came out as estimated. Great service, love the longer hours. Definitely planning on returning.
Took my son’s car to NC Complete Autocare for service. Bill was very helpful. He explained everything he found and provided his recommendations. Very pleased with our service. They have a new loyal customer.
Very pleased with everything, service, quality, value.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 94 | — |
| Vehicle Inspection | 79 | — |
| General repairs & maintenance | 61 | — |
| Brakes | 40 | — |
| Vehicle safety inspection | 36 | — |
| General repairs | 28 | — |
| Wheel alignment | 24 | — |
| Steering & suspension repair | 20 | — |
