Analyzing 8,495,3378.5M ReviewsFor 24,12024.1K Experts
Customers report that Neighborhood Hero Carpet and Couch Cleaning provides efficient carpet and upholstery services in La Verne, with technicians arriving on time and explaining the process clearly. Reviewers frequently note the staff's professionalism, friendly demeanor, and helpful communication regarding pricing and scheduling. The company maintains a 5/5 rating from 370 reviews, with the owner responding to 96% of feedback, and clients often express satisfaction with the thorough results and affordable costs.
Data from Google, last updated November 3, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and reliability; weakest: momentum.
Bar = this company · dark tick = category median.
370 Google reviews we collected
Phrases our text analysis found in 356 written reviews
Price verdicts customers left with their Google review
Middle half of what 35 customers paid ($164–$315) · gold mark = category median.
How often each topic comes up in the written reviews
We read 356 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Blake did an amazing job cleaning our two couches and was super nice!”
“Communicated about arrival time, described the couch cleaning process and was personable through out the process.”
“I will absolutely be calling Blake again and highly recommend him to anyone looking for a great carpet and upholstery cleaning service!”
“Blake was exceptional to work with, efficient at his work, very kind and gave helpful advice!”
“The prices were affordable, and the staff was friendly and easy to work with.”
“They gave me a great price , came very next day and did an awesome job on my couches.”
“Everything looks incredibly clean, and my couches honestly look brand new!”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Neighborhood Hero Carpet and Couch Cleaning for 6 kinds of job. Pick one to see what they paid and said.
Blake is a great guy. Communicated about arrival time, described the couch cleaning process and was personable through out the process.
Blake was exceptional to work with, efficient at his work, very kind and gave helpful advice!
Will be calling again!!! they were fast and efficient made the whole process easy
I had my 3-seat couch, large sectional, and two rugs cleaned today, and I couldn’t be happier with the results! Blake did an amazing job. He was SO polite, professional, and informative throughout the entire process. Everything looks incredibly clean, and my couches honestly look brand new! As an added surprise, he…
From initial contact with Tom, to the end of the job with Blake, everyone was professional and accommodating. Communication was clear and concise. The job was quick but thorough. I will be using this company again!
Service was excellent from beginning to end. Tom, Blake, and Rodrigo are very customer service oriented. They definitely know their trade!!! Highly recommended for upholstery furniture cleaning. Thank you for your service.
| Job | Reviews | Category typical |
|---|---|---|
| Carpet steam cleaning | 11 | $164–$347 |
| General carpet cleaning | 9 | $170–$340 |
| Upholstery cleaning | 6 | $189–$353 |
| Area rug cleaning | 4 | $164–$403 |
| Pet stain & odor removal | 3 | $153–$321 |
| Drapes & curtain cleaning | 2 | — |
5.0 ★★★★★ 370 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Blake is a great guy. Communicated about arrival time, described the couch cleaning process and was personable through out the process.
Blake did an amazing job cleaning our two couches and was super nice!
I typically do not leave reviews, but in this day and age of technology and often times poor customer service and add to that a lack of good human connection;I have to say Tom and his team are beyond second to none. They are professional, courtous and just good people. Thank you Blake (technician) for your hard work and dedication. You have a repeat customerd in me!
Blake was exceptional to work with, efficient at his work, very kind and gave helpful advice!
Will be calling again!!! they were fast and efficient made the whole process easy
I had a great experience with this carpet cleaning company! They did a really good job, and my carpets look much cleaner and fresher. The prices were affordable, and the staff was friendly and easy to work with. I’m happy with the results and would definitely use them again. Highly recommend! I will leave a comparison photo so u can see for yourself
Thank you Jaden for a wonderful feedback! We are so glad that you were happy with the results. We truly appreciate your support and definitely look forward to helping you again in the future!
Great service! Blake was very friendly and helpful. The cleaning itself was very efficient and excellent.
Thank you Brandon for the positive feedback! I look forward to serving you again in the future.
I had my 3-seat couch, large sectional, and two rugs cleaned today, and I couldn’t be happier with the results! Blake did an amazing job. He was SO polite, professional, and informative throughout the entire process. Everything looks incredibly clean, and my couches honestly look brand new! As an added surprise, he even cleaned my pet stairs, which was such a thoughtful touch. You can tell he takes pride in his work and truly cares about doing a great job. I will absolutely be calling Blake again and highly recommend him to anyone looking for a great carpet and upholstery cleaning service!
Jessica, it was a pleasure coming out to your Inland Empire house! It was a pleasure and privilege meeting you. So glad the carpet and upholstery came out great and you were pleased with the results 😊 You are an amazing person and I wish you much success! See you for tile cleaning next!
From initial contact with Tom, to the end of the job with Blake, everyone was professional and accommodating. Communication was clear and concise. The job was quick but thorough. I will be using this company again!
Thank you for the wonderful feedback! We are so glad that you were happy with the results. We truly appreciate your support and definitely look forward to helping you again in the future!
Very kind, super helpful!!! Highly recommend.
Thank you for your positive feedback! I look forward to serving you again in the future.
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Analyzing 8,495,3378.5M ReviewsFor 24,12024.1K Experts
