Keyaama Bray6 reviewsTotal number of Google reviews Keyaama has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAmazing service!!
- Price assessment: Reasonable price
Neighborhood Locksmith SF - Locksmith South San Francisco
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%82+19.9Value 14%100+14.1Replies to reviews 7%25+1.8Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#45 of 52 locksmithsPosition by Experts Score among all companies we track in this category. · better than 14%
4.9 ★★★★★ 355 Google reviews · 24 photos
96%five-star reviews
4.97★last 12 monthsAverage stars on reviews from the last 12 months only.
2.8%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
9%reviews answered by the owner
$282typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Neighborhood Locksmith SF - Locksmith South San Francisco at a glance
Customers frequently praise the business for rapid response times, efficient service, and fair pricing for tasks like unlocking doors, replacing car keys, and re-keying locks. However, recurring complaints highlight inconsistent communication, including unreturned calls, missed appointments, and a lack of transparency regarding final costs that often exceed initial quotes.
- Google rating: 4.9 out of 5 from 355 reviews (96% five-star).
- Reviews on this page: 355 Google reviews (344 with written comments, 36 with photos).
- Owner responses: the business replied to 9% of reviews.
- Most recent review: July 2, 2026.
- Service: Locksmith serving Daly City, California.
Data from Google, last updated November 10, 2026.
Score profile vs other locksmiths
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Neighborhood Locksmith SF - Locksmith South San Francisco: 85/100 on this factor. Category median: 94.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Neighborhood Locksmith SF - Locksmith South San Francisco: 82/100 on this factor. Category median: 91.A
82
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Neighborhood Locksmith SF - Locksmith South San Francisco: 100/100 on this factor. Category median: 100.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Neighborhood Locksmith SF - Locksmith South San Francisco: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Neighborhood Locksmith SF - Locksmith South San Francisco: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Neighborhood Locksmith SF - Locksmith South San Francisco: 25/100 on this factor. Category median: 81.D
25
Bar = this company · dark tick = category median.
Star ratings
355 Google reviews we collected
- 5 stars34096%
- 4 stars31%
- 3 stars21%
- 2 stars00%
- 1 star103%
Praise vs complaints
Phrases our text analysis found in 344 written reviews
- Praise59997%
- Complaints203%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price1255%
- Reasonable1045%
- Overpriced00%
- Not sure00%
$282+87% vs typical locksmiths
Middle half of what 12 customers paid ($205–$426) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
- Speed & response20032%
- Staff & attitude13522%
- Quality & results8614%
- Would recommend8614%
- Price & value7813%
- Communication224%
- Honesty & trust122%
What customers talk about
We read 344 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Daniel came very fast and opened two doors for me with a very good price!”
“This guy took forever to get to me.”
“Alex was incredibly helpful recommending me to trusted technicians for my car key replacement.”
“Amazing service, Tom came out late night at 10pm and provided me great service; especially considering the fact that it is a Saturday night.”
“This is the worst place EVER!”
“Definitely recommend neighborhood locksmith Tom successfully replaced my damaged vehicle key.”
“Until then, I stand by my warning to others: Avoid this locksmith at all costs.”
“Price is reasonable and I highly recommend this company.”
“…ull and honest pricing upfront, rather than surprising customers with hidden fees and engaging in predatory pricing tactics.…”
“Great experience, he was nice, explained me what's going, showed me what he do, and even gave me a free extra key so I'm really happy!”
“Thank you for the honesty and advocating on my behalf.”
“Your response does not address the core issue: misleading pricing and unethical business practices.”
People customers mention
- Jonathan 17 reviews
- David 17 reviews
- Daniel 9 reviews
- Tom 5 reviews
- Orlando 3 reviews
- Levy 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Neighborhood Locksmith SF - Locksmith South San Francisco for 5 kinds of job. Pick one to see what they paid and said.
Recent priced reviews
NathanLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Alex was super direct, punctual, clear and efficient! Got exactly what we wanted and it works great. There was a small manufacturer defect with the device he installed and he came out super fast and installed a new lock without any extra charge or excuses! 10/10 recommend if you want something that works AND looks good 👍🏻 Thanks Alex! 🙏🏻
Paid $200+InstallationSecurity door locksElectronic lock installation
Ashley1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
Daniel came on time and he re-keyed my lock. It was an emergency recommend call for Daniel.
Paid $80–100Great priceBuilding lockoutsSafe lock install, open & repair
gregory12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
My ignition was seized up and Orlando and Johnny came out and had me running again within an hour. Fast, quality service.
Paid $200+Service not listed
Berenice3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Orlando got my key replaced and was dedicated to making sure my car worked. Great service. I have an Oldsmobile aurora 2001 parts are hard to find and they got it
Paid $200+Reasonable priceLock rekeying
Mike1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
⭐️⭐️⭐️⭐️⭐️ I had an excellent experience with Orlando when he programmed my key fob for my 2015 Genesis. After calling around, I found that his price was not only the most competitive in the area, but also the best overall value. What really stood out, though, was his professionalism and attitude—he was polite,…
Paid $200+Great priceLock rekeyingCar digital & remote key reprogramming
Miguel1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Orlando did a really. Very professional. Very quick a very good person I can say he earn 5 star ✨
Paid $200+
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Building lockouts | 8 | $96–$173 |
| Lock rekeying | 4 | $114–$282 |
| Car digital & remote key reprogramming | 3 | $111–$272 |
| Car lockouts | 2 | $81–$132 |
| Safe lock install, open & repair | 2 | $81–$282 |
Compare with
Photos
Customer reviews
4.9 ★★★★★ 355 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Emily Rios1 reviewTotal number of Google reviews Emily has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDaniel came very fast and opened two doors for me with a very good price! It was a great service
Ryan Adell1 reviewTotal number of Google reviews Ryan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat and fast service, Daniel is awesome
Sarah Callan1 reviewTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTom provided a great and quick locksmith service, we were back in our apartment in no time.
Luciana MattarLocal Guide · 26 reviewsTotal number of Google reviews Luciana has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTom service was great! He helped me open a locker that we couldn’t open forever. He came fast, and his service was great. Thank you Tom!
Kiah Clinton6 reviewsTotal number of Google reviews Kiah has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTom was awesome will recommend all my friends
Ron Leow2 reviewsTotal number of Google reviews Ron has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTom was amazing, great job. He did it very quickly and was very helpful.
- Price assessment: Reasonable price
- Price: $200+
- Services: Lock rekeying
Angel Rios4 reviewsTotal number of Google reviews Angel has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDefinitely recommend neighborhood locksmith Tom successfully replaced my damaged vehicle key.
katherine yulissa peralta cochachesLocal Guide · 26 reviewsTotal number of Google reviews katherine has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent attention, Tom helped us solve the lost keys to my car.
- Price assessment: Reasonable price
Tom Kroot3 reviewsTotal number of Google reviews Tom has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleIncredible service. Tomer was super nice, quick and helpful.
- Price assessment: Great price
- Price: $200+
- Services: Coded key copying
Neighborhood Locksmith SF - Locksmith South San Francisco on Google Maps →
Business details
- Address: 313 Hazelwood Dr, South San Francisco, CA 94080
- Phone: (415) 881-3721
- Website: neighborhoodlocksmithsf.com
- Service area: Daly City, CA