Analyzing 6,495,9256.5M ReviewsFor 17,98218K Experts

Net Solutions and Security LLC logo

Net Solutions and Security LLC

Security system installation service · Austin, TX · reviewed since 2018

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%43+3Craft & service penalty99−0.1Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#18 of 35 home automation installersPosition by Experts Score among all companies we track in this category. · better than 50%
4.9 ★★★★★ 211 Google reviews · 7 photos
98%five-star reviews
4.99★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
65%reviews answered by the owner
Oct 2026latest review
📞 Call (512) 712-4130Request a call backWebsite ↗

Net Solutions and Security LLC at a glance

Reviewers highlight punctuality, professional communication, and efficient troubleshooting for security systems, cameras, and access controls. Customers frequently note that technicians explain issues clearly and resolve problems quickly while maintaining a clean work site. One criticism involves a delayed response to a cost estimate request, and another mentions initial workmanship issues that the company later addressed.

  • Google rating: 4.9 out of 5 from 211 reviews (98% five-star).
  • Reviews on this page: 210 Google reviews (203 with written comments, 4 with photos).
  • Owner responses: the business replied to 65% of reviews.
  • Most recent review: October 7, 2026.
  • Service: Home Automation Installer serving Austin, Texas.

Data from Google, last updated November 1, 2026.

Score profile vs other home automation installers

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

Satisfaction98Reliability96Craft & service99Value100Momentum100Replies to reviews43Satisfaction: 98 (median 95)Reliability: 96 (median 94)Craft & service: 99 (median 97)Value: 100 (median 100)Momentum: 100 (median 100)Replies to reviews: 43 (median 92)
This companyHome Automation Installers median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Net Solutions and Security LLC: 98/100 on this factor. Category median: 95.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Net Solutions and Security LLC: 96/100 on this factor. Category median: 94.A
96
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Net Solutions and Security LLC: 99/100 on this factor. Category median: 97.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Net Solutions and Security LLC: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Net Solutions and Security LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Net Solutions and Security LLC: 43/100 on this factor. Category median: 92.C
43

Bar = this company · dark tick = category median.

Star ratings

210 Google reviews we collected

  • 5 stars20698%
  • 4 stars10%
  • 3 stars10%
  • 2 stars00%
  • 1 star21%

Praise vs complaints

Phrases our text analysis found in 203 written reviews

  • Praise32399%
  • Complaints21%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price1238%
  • Reasonable1444%
  • Overpriced00%
  • Not sure619%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude10432%
  • Speed & response7122%
  • Quality & results6319%
  • Would recommend4113%
  • Communication247%
  • Price & value113%
  • Honesty & trust113%

What customers talk about

We read 203 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Super friendly and helped explain the problem to us.”
  • “Showed on time and was non-disruptive despite being at the front entryway.”
  • “Jared was friendly, professional, thorough, and efficient in switching over our dated amenity access system to Brivo.”
  • “If you're looking for a reliable partner for cameras, gates, access control, or any other security needs, I highly recommend NSS.”
  • “He explained everything to me so I felt confident in my system.”
  • “If you need a affordable and reliable system I highly recomend Net Solutions.”
  • “I highly recommend NSS to any community seeking dependable and knowledgeable service support.”

People customers mention

  • Jared 23 reviews
  • Tim 10 reviews
  • Dominic 8 reviews
  • Logan 8 reviews
  • Eric 7 reviews
  • Cameron 7 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Net Solutions and Security LLC for 2 kinds of job. Pick one to see what they paid and said.

Recent reviews

AmyiahLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Called and interacted with Cleveland regarding an Access Card order. He was extremely friendly and quick with service. I really appreciated his customer service!

Great priceService not listed
LukeLocal Guide · 49 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I have had NSS take care of my security needs for years. Minhkhoi and Kevin just finished up another project and it turned out great!

InstallationSecurity cameras
Taylor1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Jared was fantastic. He explained everything to me so I felt confident in my system. He was so kind and patient. NSS is a great company with great employees.

HelkyLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great service and fast respose. Cleveland is always available to help. I'm very happy to use NSS services at Ghostline Kitchens

Great priceService not listed
Katie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Jared was great today!! Super friendly and helped explain the problem to us. We want him to come service our tech every time.

Not sureService not listed
Crystal12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Thank you Jared and Kevin for getting our camera up and going! Yall were amazing to work with!

InstallationSecurity cameras

Jobs customers hired them for

JobReviewsCategory typical
Security cameras42—
Installation40—

Compare with

Photos

Customer reviews

4.9 ★★★★★ 211 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Amyiah BlissLocal Guide · 16 reviewsTotal number of Google reviews Amyiah has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Called and interacted with Cleveland regarding an Access Card order. He was extremely friendly and quick with service. I really appreciated his customer service!

  • Price assessment: Great price
  • Services: Service not listed
Response from the owner · 3 weeks ago

Thank you Amyiah!!!

Luke BarberLocal Guide · 49 reviewsTotal number of Google reviews Luke has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I have had NSS take care of my security needs for years. Minhkhoi and Kevin just finished up another project and it turned out great!

  • Services: Installation, Security cameras
Response from the owner · 4 weeks ago

Thank you so much Luke!

Taylor Spencer1 reviewTotal number of Google reviews Taylor has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Jared was fantastic. He explained everything to me so I felt confident in my system. He was so kind and patient. NSS is a great company with great employees.

Response from the owner · a month ago

Thank you so much Taylor!

Helky CamposLocal Guide · 23 reviewsTotal number of Google reviews Helky has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great service and fast respose. Cleveland is always available to help. I'm very happy to use NSS services at Ghostline Kitchens

  • Price assessment: Great price
  • Services: Service not listed
Response from the owner · a month ago

Thank you so much for taking the time to leave a positive review!

Katie Gutierrez5 reviewsTotal number of Google reviews Katie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Jared was great today!! Super friendly and helped explain the problem to us. We want him to come service our tech every time.

  • Price assessment: Not sure
  • Services: Service not listed
Response from the owner · a month ago

Thank you Katie!!!!

Crystal Bentley12 reviewsTotal number of Google reviews Crystal has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Thank you Jared and Kevin for getting our camera up and going! Yall were amazing to work with!

  • Services: Installation, Security cameras
Response from the owner · a month ago

Thank you so much Crystal!!!!

Jessica Garza8 reviewsTotal number of Google reviews Jessica has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Showed on time and was non-disruptive despite being at the front entryway. Very kind gentleman and would highly recommend. Issue was resolved quite fast!

Response from the owner · a month ago

Thank you so much for the positive review Jessica!

Aj Ites3 reviewsTotal number of Google reviews Aj has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very helpful, knowledgeable,and helpful. Great Service!

  • Services: Service not listed
Response from the owner · 2 months ago

Thank you so much AJ!

Jeffrey Morales8 reviewsTotal number of Google reviews Jeffrey has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Thanks to Ben and Cleveland for fixing my issue with the Brivo cards, the residents are very happy now.

  • Price assessment: Reasonable price
  • Services: Service not listed
Response from the owner · 3 months ago

Thank you so much Jeffrey!!!

Jimmy NavarroLocal Guide · 73 reviewsTotal number of Google reviews Jimmy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Our HOA uses Net Solutions for our surveillance cameras and security system at our amenity center. Great value and very professional. We recently had an issue with the security system. Technician Jared came out and got us up and running again!

Response from the owner · 3 months ago

Thank you so much for leaving a positive review! It's greatly appreciated!

Net Solutions and Security LLC on Google Maps →

Business details