New Dawn Salon and Day Spa logo

New Dawn Salon and Day Spa

Beauty salon · Youngstown, OH · reviewed since 2016

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%84+53.4Reliability 28%78+22Replies to reviews 8%16+1.3Craft & service penalty59−4.1Experts Score= 73Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#47 of 67 nail salonsPosition by Experts Score among all companies we track in this category. · better than 30%
4.8 ★★★★★ 109 Google reviews · 19 photos
92%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
10%reviews answered by the owner
$70typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).

New Dawn Salon and Day Spa at a glance

Google reviewers rate New Dawn Salon and Day Spa 4.8 out of 5 based on 109 reviews, with the owner responding to 10 percent of comments. Clients frequently praise the salon's decor, friendly atmosphere, and skilled services ranging from haircuts and coloring to manicures, pedicures, and therapeutic massages. Recurring themes include staff punctuality, attention to detail, and personalized care for various hair types. One common criticism involves a lack of immediate greeting and significant wait times upon arrival, despite posted opening hours.

  • Google rating: 4.8 out of 5 from 109 reviews (92% five-star).
  • Reviews on this page: 109 Google reviews (65 with written comments, 2 with photos).
  • Owner responses: the business replied to 10% of reviews.
  • Most recent review: August 29, 2026.
  • Service: Nail Salon serving Youngstown, Ohio.

Data from Google, last updated October 27, 2026.

Score profile vs other nail salons

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.

Satisfaction84Reliability78Craft & service59Value–Momentum100Replies to reviews16Satisfaction: 84 (median 84)Reliability: 78 (median 78)Craft & service: 59 (median 98)Momentum: 100 (median 100)Replies to reviews: 16 (median 66)
New Dawn Salon and Day SpaNail Salons median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.New Dawn Salon and Day Spa: 84/100 on this factor. Category median: 84.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.New Dawn Salon and Day Spa: 78/100 on this factor. Category median: 78.B
78
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.New Dawn Salon and Day Spa: 59/100 on this factor. Category median: 98.C
59
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 90.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.New Dawn Salon and Day Spa: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.New Dawn Salon and Day Spa: 16/100 on this factor. Category median: 66.F
16

Bar = this company · dark tick = category median.

Star ratings

109 Google reviews we collected

  • 5 stars10092%
  • 4 stars55%
  • 3 stars22%
  • 2 stars00%
  • 1 star22%

Praise vs complaints

Phrases our text analysis found in 65 written reviews

  • Praise4794%
  • Complaints36%

Price

What customers reported paying

$70-1% vs typical nail salons

Middle half of what 4 customers paid ($40–$128) · gold mark = category median.

Topic share

How often each topic comes up in the written reviews

  • Quality & results2040%
  • Staff & attitude1428%
  • Would recommend1224%
  • Price & value24%
  • Speed & response12%
  • Honesty & trust12%

What customers talk about

We read 65 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “i have a TON of a hair and she never rushes with me and always does such a precise and wonderful job on my highlights.”
    “Terrible service.”
  • “This was an fantastic experience everyone was friendly staff and other clients.”
  • “i highly recommend going to alex, she definitely will not disappoint!”
  • “Best place around great service great value!”
  • “I've been a a Cosmetologist for 25+ years and I only trust her now!”

People customers mention

  • Jody 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired New Dawn Salon and Day Spa for 3 kinds of job. Pick one to see what they paid and said.

Recent priced reviews

vikkiLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Jodie is fantastic! Can't wait to go back. Comfortable salon. Good atmosphere. She knew exactly what to do with my hair!

Paid $80–100Shampoo & conditioningHaircut
Autumn1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The woman who did my hair was amazing!! She did great when washing my hair definitely the best hair wash I’ve had In a while. I was scared about cutting my hair but she cut it slow to make sure I was okay with it and didn’t just chop it off. I love my hair so much and will most definitely be going back for the next one.

Paid $20–40Shampoo & conditioningHaircut

Photos

Customer reviews

4.8 ★★★★★ 109 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
lynn T11 reviewsTotal number of Google reviews lynn has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Beautiful establishment! Love the decor and amenities. Dani is wonderful 💖 Takes her time to make sure the job is done right and to satsfaction!! Thank you for a lovely first time visit🥰 I'll be back😁

Response from the owner · a month ago

Thank you ;)

vikki YoungLocal Guide · 18 reviewsTotal number of Google reviews vikki has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Jodie is fantastic! Can't wait to go back. Comfortable salon. Good atmosphere. She knew exactly what to do with my hair!

  • Price: $80–100
  • Services: Shampoo & conditioning, Haircut
Makenzie Verhoff8 reviewsTotal number of Google reviews Makenzie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I’ve been going to Alex for two years now, and my hair has never been healthier/better! She also did my hair and makeup on my wedding day and it came out absolutely perfect. I highly recommend her :)

  • Services: Bridal services
Autumn Mae1 reviewTotal number of Google reviews Autumn has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The woman who did my hair was amazing!! She did great when washing my hair definitely the best hair wash I’ve had In a while. I was scared about cutting my hair but she cut it slow to make sure I was okay with it and didn’t just chop it off. I love my hair so much and will most definitely be going back for the next one.

  • Price: $20–40
  • Services: Shampoo & conditioning, Haircut
matthew suchoraLocal Guide · 51 reviewsTotal number of Google reviews matthew has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Good service

  • Services: Manicure, Pedicure
Patty MurphyLocal Guide · 162 reviewsTotal number of Google reviews Patty has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

A little bit if this and a little bit of that. FROM HAIR CARE TO SKIN CARE, NAIL ART AND MASSAGE RICK THIS PLACE IS A MUST VISIT 😍 TO GET THE FULL GRAVITY OF THE BEAUTY WITHIN (PUN INTENDED) DANI IS AMAZING AND THE OWNERS CARE FOR YOU DEEPER THAN THE COST OF SERVICE. 😀 THIS SALON HAS BEEN OPEN IN HUBBARD FOR YEARS NEW LOCATION in STRUTHERS !!

Response from the owner · 2 years ago

Thank you Patty ;)

Robert Slaven5 reviewsTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Beautiful salon and spa ! Alex and Jody run a great business and are super welcoming to all !

Response from the owner · 3 years ago

Awe ty

Dawn ChappellLocal Guide · 107 reviewsTotal number of Google reviews Dawn has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Terrible service. I walked in and no one greeted me or said hello. I waited at the desk and no one came over to wait on me. I wanted a gel nail manicure. New Dawn was a horrible experience. Online it said they opened at 9am. That was a lie. I waited a whole hour and never got waited on.

Elaine RileyLocal Guide · 15 reviewsTotal number of Google reviews Elaine has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great haircut and pedicure 😊

Camm White2 reviewsTotal number of Google reviews Camm has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Alex has done my hair for a while now, and it comes out so perfectly every single time. i have a TON of a hair and she never rushes with me and always does such a precise and wonderful job on my highlights. i highly recommend going to alex, she definitely will not disappoint!

New Dawn Salon and Day Spa on Google Maps →

Business details

  • Address: 5160 Youngstown-Poland Rd, Youngstown, OH 44514
  • Phone: (330) 534-0400
  • Service area: Youngstown, OH