Auto repair shop · New Rochelle, NY · reviewed since 2025
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%95+55.8Reliability 26%89+23.2Value 15%100+15.2Experts Score= 94Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#102 of 588 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 83%
4.9★★★★★67 Google reviews · 5 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate NewRoc Auto Service 4.9 out of 5 based on 67 reviews, noting the owner replies to all feedback. Customers frequently cite quick turnaround times, honest assessments of necessary repairs, and reasonable pricing for services ranging from oil changes to major engine work. The shop is described as organized and communicative, with staff providing clear explanations and options. One low-star review criticized a specific transaction for high costs, cash-only payment, lack of an official invoice, and ineffective repairs.
Google rating: 4.9 out of 5 from 67 reviews (99% five-star).
Reviews on this page: 67 Google reviews (62 with written comments, 3 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 23, 2026.
Service: Auto Repair Shop serving New Rochelle, New York.
Data from Google, last updated November 4, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
NewRoc Auto ServiceAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.NewRoc Auto Service: 95/100 on this factor. Category median: 87.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.NewRoc Auto Service: 89/100 on this factor. Category median: 85.A
89
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.NewRoc Auto Service: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.NewRoc Auto Service: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 57.–
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Bar = this company · dark tick = category median.
Star ratings
67 Google reviews we collected
4.9of 5
5 stars6699%
4 stars00%
3 stars00%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 62 written reviews
97%praise
Praise14997%
Complaints43%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1461%
Reasonable939%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response3120%
Would recommend2718%
Quality & results2416%
Staff & attitude2315%
Price & value2013%
Honesty & trust1912%
Communication96%
What customers talk about
We read 62 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“had an amazing experience they took great care and fixed my GR86 in a timely manner my axel wasnt aligned the control was fixed, they even removed the…”
“NewRoc is great, it is my go-to for any car issues.”
“I came the first time for some lights that turned on and they were the nearest place to me at this moment, they fixed and never again.”
“I had an amazing experience they took great care and fixed my GR86 in a timely manner my axel wasnt aligned the control was fixed, they even removed t…”
“Extremely knowledgeable, friendly, and most importantly honest mechanics.”
“I ended up getting everything done there in less than 30 minutes for a reasonable price (I called several other shops who charged more).”
“The shop is very organized, timely, and I trust them with my car.”
“His communication between him, my daughter and myself when she needs to get her car looked at/repaired has been wonderful.”
People customers mention
Hayro7 reviews
Jimmy3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired NewRoc Auto Service for 8 kinds of job. Pick one to see what they paid and said.
XXVIILocal Guide · 22 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I had an amazing experience they took great care and fixed my GR86 in a timely manner my axel wasnt aligned the control was fixed, they even removed the extra scratches that werent part of the initial repairs they went above and beyond and are absolutely AMAZING! Huge THANKS to Hairo and the team definitely going back if I need anymore work done!
Great price
HHemen6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Hayro provides excellent customer service. The shop is very organized, timely, and I trust them with my car.
SSophia1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
This place and Jimmy are the best! He is fast, efficient and very knowledgeable. I only take my vehicle to him for this reason!
Great priceTiresGeneral repairs & maintenanceAuto battery maintenance
KKarin5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Highly recommend Hayro and his team at NewRoc Auto. My daughter is a student at Iona University. I'm very fussy about a college student bringing an older car to an unknown repair shop and being advantage of, so I was always bringing it home for any repairs. After some research I came across New Roc Auto. Our…
JJustin3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Most efficient and honest mechanic I’ve been to yet, I legit came in and got out within 15 min problem solved. Will be back again. Thank you.
MMichael2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
One of the best places you can take your car for any type of service. Hayro is a genuine dude and takes care of you like family. Explains exactly what you need at the moment and what can wait and the prices are the best! Highly recommend to anyone in the area... best place ive been in a while for car maintenance.
I had an amazing experience they took great care and fixed my GR86 in a timely manner my axel wasnt aligned the control was fixed, they even removed the extra scratches that werent part of the initial repairs they went above and beyond and are absolutely AMAZING! Huge THANKS to Hairo and the team definitely going back if I need anymore work done!
Price assessment: Great price
Response from the owner · 5 days ago
Thank you so much for this amazing review! We truly appreciate your trust and Hayro and our entire team. We’re happy we could get your GR 86 back in great shape and go the extra mile to make sure everything was taken care of.
your satisfaction means everything to us. Thank you for choosing us, and we look forward to see you again!.
..Newroc Auto Service.
H
Hemen Muleta6 reviewsiTotal number of Google reviews Hemen has written across all businesses on Google Maps, not just this one.
Hayro provides excellent customer service. The shop is very organized, timely, and I trust them with my car.
Response from the owner · 5 days ago
Thank you so much for your kind words and for trusting us with your vehicle, we truly appreciate your support providing excellent customer service and quality work is always our priority. We look forward to see you again.
Hayro & Team.
S
Sam Kaufman8 reviewsiTotal number of Google reviews Sam has written across all businesses on Google Maps, not just this one.
NewRoc is great, it is my go-to for any car issues.
Price assessment: Great price
Services: General repairs & maintenance
Response from the owner · 4 weeks ago
Sam Kaufman.
Thank you so much for the great review! We truly appreciate your continued trust in NewRoc. It’s always our goal to provide reliable service at a fair price, and we’re glad to be your go to for all your car repair and maintenance needs.
We look forward to seeing you again!.
G
Garry EvansLocal Guide · 63 reviewsiTotal number of Google reviews Garry has written across all businesses on Google Maps, not just this one.
Garry Evans.
Thank you so much for your kind words! We’re really happy to hear that you had a great experience with us. Your trust means a lot to our whole team, and we truly appreciate you choosing NewRoc for your vehicle’s electrical repair.
We look forward to seeing you again
S
Sophia Calero1 reviewiTotal number of Google reviews Sophia has written across all businesses on Google Maps, not just this one.
This place and Jimmy are the best! He is fast, efficient and very knowledgeable. I only take my vehicle to him for this reason!
Price assessment: Great price
Services: Tires, General repairs & maintenance, Auto battery maintenance, Wiper blade installation, Auto brake replacement, Oil change
Response from the owner · a month ago
Thank you so much for the amazing review! We truly appreciate your trust and support. It’s always a pleasure taking care of your vehicle, and we’re glad you’re happy with our service. We look forward to seeing you again! 🙏🔧
K
Karin K. (Karin H.)5 reviewsiTotal number of Google reviews Karin has written across all businesses on Google Maps, not just this one.
Highly recommend Hayro and his team at NewRoc Auto. My daughter is a student at Iona University. I'm very fussy about a college student bringing an older car to an unknown repair shop and being advantage of, so I was always bringing it home for any repairs. After some research I came across New Roc Auto. Our first visit there, Hayro made me feel very comfortable with his work and his ethics. His communication between him, my daughter and myself when she needs to get her car looked at/repaired has been wonderful. She now feels comfortable going in herself. Even better is that they are about a 5 minute walk from Campus. Thank you Hayro!
Response from the owner · 2 months ago
Karin K. (Karin H.)
Thank you so much for the kind words! We really appreciate your trust in us and are happy to know your daughter feels comfortable coming in on her own, It’s always our goal to be honest, fair, and take care of our customers like family. Thanks again for choosing NewRoc Auto!
J
Justin Bertrand3 reviewsiTotal number of Google reviews Justin has written across all businesses on Google Maps, not just this one.
Most efficient and honest mechanic I’ve been to yet, I legit came in and got out within 15 min problem solved. Will be back again. Thank you.
Response from the owner · 2 months ago
Justin Bertrand.
Thank you so much for the great review!
We truly appreciate your kind words and are happy we could get you back on the road so quickly. We value your trust and look forward to seeing you again in the future!
P
Proven Cures7 reviewsiTotal number of Google reviews Proven has written across all businesses on Google Maps, not just this one.
Services: Transmission, Air & cabin filter replacement, Auto battery replacement, Auto engine tuning, Vehicle safety inspection, Battery, Oil change
Response from the owner · 2 months ago
Proven Cures.
Thank you for taking the time to share your experience, We sincerely appreciate your positive feedback regarding our pricing and quality of service.
It was our pleasure to assist with your vehicle, and we value your trust in our team. We look forward to serving you again in the future.
M
Michael Birone2 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
One of the best places you can take your car for any type of service. Hayro is a genuine dude and takes care of you like family. Explains exactly what you need at the moment and what can wait and the prices are the best! Highly recommend to anyone in the area... best place ive been in a while for car maintenance.
Price assessment: Great price
Services: Tire rotations, Oil change
Response from the owner · 2 months ago
Michael Birone.
Thank you so much for your kind words and recommendation!
We truly appreciate you taking the time to share your experience. It means a lot to hear that you felt well taken care of. We believe in being honest about what your vehicle needs now versus what can wait, and we're glad that approach made a difference. We'll be sure to share your feedback with Hayro. Thanks again for trusting us with your car, we look forward to seeing you again whenever you need us. Safe driving!
R
robert day11 reviewsiTotal number of Google reviews robert has written across all businesses on Google Maps, not just this one.
Jimmy was courteous, professional and friendly. We are new to town and needed a good mechanic. New Roc is now our go. To one.
Response from the owner · 2 months ago
Robert Day.
Thank you for the kind words and welcome to the area!
We're glad Jimmy provided a great experience. We appreciate your trust and look forward to taking care of your vehicle whenever you need us!
