Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
NewStar Appliance And Electronics logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%94+55.2Reliability 26%91+23.7Value 15%100+15.2Craft & service penalty97−0.3Experts Score= 94Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

NewStar Appliance And Electronics

Highwood, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #4Position by Experts Score among all companies we track in this category. of 41 electronics repair shops · 5.0★ from 25 Google reviews

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Percentile vs other electronics repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.NewStar Appliance And Electronics is better than 94% of electronics repair shops.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.NewStar Appliance And Electronics is better than 91% of electronics repair shops.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.NewStar Appliance And Electronics is better than 97% of electronics repair shops.A
97
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.NewStar Appliance And Electronics is better than 100% of electronics repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.NewStar Appliance And Electronics is better than —% of electronics repair shops.–
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Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.NewStar Appliance And Electronics is better than —% of electronics repair shops.–
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Reviews for your job

Customers hired NewStar Appliance And Electronics for 8 kinds of job.

NewStar Appliance And Electronics for refrigerator/freezer repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 89/100.How Job match is calculatedBuilt only from reviews Google tagged “Refrigerator/freezer repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 1

All 7 Google reviews tagged “Refrigerator/freezer repair”

Peter5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Amer came the next day after calling. He was timely, polite, professional, and clearly explained what was wrong. He immediately diagnosed the problem, and fixed it. I highly recommend.

Refrigerator/freezer repair+ Responsiveness+ Punctuality+ Quality
Colleen5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

He was able to assess the problem, find a difficult part and come back to repair in one day! Very easy and pleasant to deal with. Came within 30 minutes of first call!

Refrigerator/freezer repair+ Responsiveness+ Punctuality+ Quality
Douglas9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Refrigerator was not cooling any more. Called New Star Appliance and Electronics and repairman responded to call in morning and came out same day in the afternoon. Took technician a few minutes to diagnose problem, offered solution and costs upfront. He had the parts in the back of his van and went straight to…

Refrigerator/freezer repair+ Responsiveness+ Punctuality+ Quality
Tara1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We use NewStar Appliance and Electronic Repair for all of our properties. Response time is incredible, most repairs done same or next day. Professional, reliable and very fair pricing.

Dryer repairMicrowave repairOven repair+ Responsiveness+ Punctuality+ Quality
Abdul-HaseebLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We hired Amer for our freezer repair since it was not working. He was quick to respond, quick to diagnose, and quick to fix. Great customer service, very professional, and great with follow up. I would definitely rehire him and recommend to others since honest, reliable, quality appliance repair service is hard to find these days.

Refrigerator/freezer repair+ Responsiveness+ Punctuality+ Quality
Marty8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We’ve had issues with our stove for a few months and had two GE technicians come out on separate occasions. Both times they repaired it only to have it go out after a few days. It’s been very frustrating as our stove is relatively new and going through the warranty has been a headache. A friend recommended Amer to…

Refrigerator/freezer repairStove & cooktop repair+ Responsiveness+ Punctuality+ Quality
Christine2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Refrigerator/freezer repair+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Refrigerator/freezer repair7—
Refrigerator repair5—
Stove & cooktop repair4—
Dishwasher repair4—
Oven repair3—
Stove, cooktop & oven repair3—
Microwave repair2—
Dryer repair2—

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