Pest control service · Palm Beach Gardens, FL · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty93−0.7Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#58 of 103 rodent controliPosition by Experts Score among all companies we track in this category. · better than 44%
4.9★★★★★889 Google reviews · 24 photos
98%five-star reviews
4.81★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$136typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently praise the company for its punctuality, thoroughness, and clear communication during pest removal services for issues like rodents, mosquitoes, and termites. Positive reviews highlight professional conduct and helpful explanations from technicians. However, lower-rated feedback cites recurring issues with missed appointments, lack of notification when technicians fail to show, and persistent marketing messages sent to customers who have declined further service.
Google rating: 4.9 out of 5 from 889 reviews (98% five-star).
Reviews on this page: 889 Google reviews (834 with written comments, 7 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 19, 2026.
Service: Rodent Control serving Palm Beach Gardens, Florida.
Data from Google, last updated November 2, 2026.
Score profile vs other rodent control
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Nextgen Pest SolutionsRodent Control median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Nextgen Pest Solutions: 93/100 on this factor. Category median: 94.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Nextgen Pest Solutions: 89/100 on this factor. Category median: 93.A
89
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Nextgen Pest Solutions: 93/100 on this factor. Category median: 98.A
93
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Nextgen Pest Solutions: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Nextgen Pest Solutions: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Nextgen Pest Solutions: 100/100 on this factor. Category median: 100.A
100
Bar = this company · dark tick = category median.
Star ratings
889 Google reviews we collected
4.9of 5
5 stars87398%
4 stars30%
3 stars10%
2 stars30%
1 star91%
Praise vs complaints
Phrases our text analysis found in 834 written reviews
99%praise
Praise1,20399%
Complaints111%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
96%fair
Great price3136%
Reasonable4754%
Overpriced33%
Not sure67%
$136+42% vs typical rodent control
Middle half of what 45 customers paid ($93–$199) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude40633%
Quality & results28624%
Would recommend18315%
Speed & response17114%
Communication1099%
Honesty & trust373%
Price & value222%
What customers talk about
We read 834 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Jesus was detailed, friendly, knowledgeable, and very helpful.”
“Can’t say the quality was very good as the problem still existed 6 months later but to simply stop showing up is extremely unprofessional.”
“Jesus Rodriguez did a fantastic job, listen to my concerns and did pest control accordingly.”
“The communication is terrible, there were multiple days where they were supposed to show up and did not, and when they finally did come they couldn't…”
“I really appreciate his work and highly recommend him and the company!”
“Highly recommend Nextgen Pest Solutions!”
“Called about an unwanted pest 🐀 and they came out and took care of the problem same day!”
“Truly exceptional service from Rodrigo and Jesús from the first call, follow ups, communication, service appointment, everything!”
“Very frustrating experience and poor communication throughout.”
“…rties and highly recommend Mario and his team to anyone looking for a reliable and knowledgeable pest control company!…”
“But Mario took care of them and the price was very reasonable!”
People customers mention
Steve56 reviews
Max40 reviews
Luke28 reviews
Paul21 reviews
Mario17 reviews
Crystal16 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Nextgen Pest Solutions for 8 kinds of job. Pick one to see what they paid and said.
AAlicia5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Jesus and Nextgen saved our Sunday! Called about an unwanted pest 🐀 and they came out and took care of the problem same day! Even on a Sunday! Jesus was fantastic and helpful. Looking forward to working with them to prevent future incursions. Thank you so much!
AAlexisLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
The company was able to get Jesus out here the same day. Jesus was detailed, friendly, knowledgeable, and very helpful.
Paid $200+
KKaren10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
Jesus sprayed inside and outside our home.
He was very polite and professional!
A pleasure to talk with Jesus, and he with us.
We would prefer Jesus to treat our home from now on.
Paid $40–60Reasonable priceHome inspectionGeneral pest inspectionNuisance animals
RRuth3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
This is my share of Mario’s wonderful services by getting rid of “unwanted visitors” in my home. The service was outstanding I was having issues for quite some time and I’m very satisfied with the services rendered. I will keep in mind his professional work for the future. Thank you Mario!
KKATLocal Guide · 37 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Wow love the service of this company. Their employees are just wonderful. Should I need this serv again I will be calling them.
Paid $200+Great priceTrapped animals
TTerriLocal Guide · 25 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★
The sales manager continues to send me SMS and email about a service that I’m not interested in . He has texted me three times a contract after being told I was not interested . I finally had to block them . Previously, I was very happy with the service, but now I will look for another company as I feel they should…
Jesus and Nextgen saved our Sunday! Called about an unwanted pest 🐀 and they came out and took care of the problem same day! Even on a Sunday! Jesus was fantastic and helpful. Looking forward to working with them to prevent future incursions. Thank you so much!
Price assessment: Reasonable price
Price: $180–200
Services: Trapped animals, Nuisance animals
Pest type: Rodents
Response from the owner · a week ago
Hi Alicia, thank you for the 5-star review! We're glad Jesus could come out the same day, even on a Sunday, to take care of your rodent problem. We'll pass your kind words along to him, and we look forward to helping you keep future pests out.
-Nextgen Pest Solutions Team
A
Alexis LiebermanLocal Guide · 17 reviewsiTotal number of Google reviews Alexis has written across all businesses on Google Maps, not just this one.
The company was able to get Jesus out here the same day. Jesus was detailed, friendly, knowledgeable, and very helpful.
Price: $200+
Pest type: Ants
Response from the owner · a week ago
Hi Alexis, thank you for the 5-star review! We're glad we could get Jesus out the same day to take care of your ant problem. We'll pass your kind words along to him, and our pest control team is always here if you need us.
-Nextgen Pest Solutions Team
F
Fellipe Ghiraldi2 reviewsiTotal number of Google reviews Fellipe has written across all businesses on Google Maps, not just this one.
Great experience with Nextgen Pest Solutions! Jesus has been taking care of the pest control at my house, and he’s been doing an amazing job! Very professional, friendly, and always takes the time to make sure everything is done right. I really appreciate his work and highly recommend him and the company!
Response from the owner · a week ago
Hi Fellipe, thank you for the 5-star review! We're glad Jesus has been taking great care of your home's pest control and always making sure the job is done right. We'll pass your kind words along to him, and we appreciate you recommending Nextgen Pest Solutions!
-Nextgen Pest Solutions Team
M
Michael Johnson (MJ)3 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Jesus Rodriguez did a fantastic job, listen to my concerns and did pest control accordingly. Great work!
Price assessment: Reasonable price
Response from the owner · 5 months ago
Thank you for the great review! We’re glad Max Rondon listened to your concerns and provided pest control service tailored to your needs. We appreciate you choosing Nextgen Pest Solutions!
M
Mike SinatraLocal Guide · 14 reviewsiTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Mike, thank you for the wonderful review! We are honored to be your service provider and we definitely strive hard to give all our customers exceptional service. Please know that we are always here if you need us. Thank you for being a great customer!
B
Betsy Hirschel7 reviewsiTotal number of Google reviews Betsy has written across all businesses on Google Maps, not just this one.
Technician was supposed to be here between 2-4. At 6:38pm I received a text that he was on his way. We were out of the house. He was a no show. I got a note saying treatment was “completed” It was NOT, nor were there any notifications that said he was here. I am outraged and feel cheated. I intend to pull my account. This is no way to do business.
Price assessment: Overpriced
Response from the owner · a week ago
Hi Betsy, we're truly sorry about the missed appointment window and the confusion around your treatment being marked complete. That's not the experience we want for any customer, and we understand your frustration. Our team will be reaching out to you directly to look into what happened and make this right.
-Nextgen Pest Solutions Team
T
Timothy HavillLocal Guide · 97 reviewsiTotal number of Google reviews Timothy has written across all businesses on Google Maps, not just this one.
Ha, we love this, Timothy! Mario definitely brings that work ethic to every job, and we're glad it showed. Thanks for the 5 stars and for trusting Nextgen Pest Solutions!
Nextgen Pest Solutions
J
Joseph Lipsky9 reviewsiTotal number of Google reviews Joseph has written across all businesses on Google Maps, not just this one.
Truly exceptional service from Rodrigo and Jesús from the first call, follow ups, communication, service appointment, everything! Friendly, helpful, understanding. Got the job done right away and professionally. Truly would recommend them on every level. Very excellent service and we couldn't be happier!
Response from the owner · a month ago
Thank you so much, Carin! We're so glad Rodrigo and Jesús made every step of the process smooth, from that first call all the way through the service appointment. Friendly, prompt, and professional is exactly what we strive for, and we'll be sure to pass along your kind words to them both. We truly appreciate the recommendation!
Nextgen Pest Solutions
E
Edgar OrellanaLocal Guide · 13 reviewsiTotal number of Google reviews Edgar has written across all businesses on Google Maps, not just this one.
Excellent service from Mario Castellanos and Nextgen Pest Solutions!
We had a great experience working with Mario. He is extremely knowledgeable, professional, and truly takes the time to understand the issue and find the right solution.
Mario and his team recently took care of a pest issue at one of our properties, and they did an outstanding job. They completely resolved the problem and provided excellent service from start to finish. We really appreciate their professionalism, responsiveness, and attention to detail.
We will definitely continue using Nextgen Pest Solutions for our properties and highly recommend Mario and his team to anyone looking for a reliable and knowledgeable pest control company!
Response from the owner · a month ago
Thank you so much, Edgar! We're thrilled to hear how Mario and his team took the time to understand the issue and resolve it completely at your property. Professionalism, responsiveness, and attention to detail are exactly what we aim for, and we're grateful for your continued trust across your properties. We look forward to working with you again!
Nextgen Pest Solutions
