Nickens Landscaping & Excavating LLC logo

Nickens Landscaping & Excavating LLC

Landscape designer · Collinsville, IL · reviewed since 2020

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%95+24.8Value 15%100+15.2Craft & service penalty98−0.2Experts Score= 97Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#4 of 23 landscape designersPosition by Experts Score among all companies we track in this category. · better than 86%
5.0 ★★★★★ 113 Google reviews · 24 photos
99%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
2%reviews answered by the owner
Sep 2026latest review

Nickens Landscaping & Excavating LLC at a glance

Google reviewers rate Nickens Landscaping & Excavating LLC five out of five stars based on 113 reviews. Customers frequently praise the company for punctual arrivals, clear communication, and competitive pricing compared to other local estimates. Common services include patio installation, retaining walls, drainage repairs, and general landscaping modifications. One low-star review notes a lack of callback after leaving a voicemail, though the owner replied to only two percent of total reviews.

  • Google rating: 5.0 out of 5 from 113 reviews (99% five-star).
  • Reviews on this page: 113 Google reviews (104 with written comments, 18 with photos).
  • Owner responses: the business replied to 2% of reviews.
  • Most recent review: September 22, 2026.
  • Service: Landscape Designer serving Collinsville, Illinois.

Data from Google, last updated October 28, 2026.

Score profile vs other landscape designers

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

Satisfaction98Reliability95Craft & service98Value100Momentum100Replies to reviews–Satisfaction: 98 (median 87)Reliability: 95 (median 87)Craft & service: 98 (median 84)Value: 100 (median 97)Momentum: 100 (median 100)
This companyLandscape Designers median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Nickens Landscaping & Excavating LLC: 98/100 on this factor. Category median: 87.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Nickens Landscaping & Excavating LLC: 95/100 on this factor. Category median: 87.A
95
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Nickens Landscaping & Excavating LLC: 98/100 on this factor. Category median: 84.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Nickens Landscaping & Excavating LLC: 100/100 on this factor. Category median: 97.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Nickens Landscaping & Excavating LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 75.–
–

Bar = this company · dark tick = category median.

Star ratings

113 Google reviews we collected

  • 5 stars11299%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star11%

Praise vs complaints

Phrases our text analysis found in 104 written reviews

  • Praise229100%
  • Complaints00%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price550%
  • Reasonable550%
  • Overpriced00%
  • Not sure00%

Topic share

How often each topic comes up in the written reviews

  • Would recommend5424%
  • Quality & results4921%
  • Staff & attitude4821%
  • Speed & response4017%
  • Price & value198%
  • Communication157%
  • Honesty & trust42%

What customers talk about

We read 104 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “They are very knowledgeable and professional in their trade and I would recommend them every time!”
  • “Nickens did a fantastic job putting in my patio and rerouting my roof drain.”
  • “From the beginning, Alex was very professional and listened to everything we needed done.”
  • “He communicated very well throughout and his crew showed up on time and worked vigorously to get the job done.”
  • “They were timely, paid attention to detail, and their prices were definitely fair!”
  • “Alex kept me informed and did everything he promised plus more.”
  • “If you have a project give Alex a call for dependable service at a very fair cost.”

People customers mention

  • Alex 23 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Nickens Landscaping & Excavating LLC for 8 kinds of job. Pick one to see what they paid and said.

Recent reviews

Jean6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great from start to finish. Toke my ideas and refinded them to fit the space beautifully. Alex and crew worked very hard to get the job done and right. We'll be callling them again for the next project.

Reasonable priceWalkway landscapingLandscape design construction
Jim1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

We are very pleased with the work we had done. Alex was very good throughout the entire process. Came out quickly to look at the job. Sent a quote really quickly. Price was very reasonable. The work was scheduled really quickly. On the day of the job he and his crew arrived when they said they would. Got…

Reasonable priceRetaining wall design
James11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Nickens Landscaping & Excavating is the go to in Landscaping & Excavating. From the beginning, Alex was very professional and listened to everything we needed done. He communicated very well throughout and his crew showed up on time and worked vigorously to get the job done. They had to dig a deep trench to run a…

Great priceLandscape installationsDrainage solutions
Joyce3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Nickens did a fantastic job putting in my patio and rerouting my roof drain. Also did an awesome job on leveling and rocking my driveway.

Customer photo from Joyce's review
Reasonable pricePatio designDrainage solutionsService not listed
Rodney9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Need to have our drainage ditch embankment cleaned up and install some rip rap. Nickens did a great job cleaning it all up and rebuilding the embankment with rip rap. Plus added additional rock between the embankment and the garage. Great job!

Landscape installations
Nancy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We totally recommend Nickens Landscape! Nickens built a beautiful patio addition to our backyard. The crew was very professional and wasted no time getting the job done. So glad we chose Nickens!

Great priceLandscape design constructionPatio design

Photos

Customer reviews

5.0 ★★★★★ 113 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Jean6 reviewsTotal number of Google reviews Jean has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great from start to finish. Toke my ideas and refinded them to fit the space beautifully. Alex and crew worked very hard to get the job done and right. We'll be callling them again for the next project.

  • Price assessment: Reasonable price
  • Services: Walkway landscaping, Landscape design construction
Jim Maus1 reviewTotal number of Google reviews Jim has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We are very pleased with the work we had done. Alex was very good throughout the entire process. Came out quickly to look at the job. Sent a quote really quickly. Price was very reasonable. The work was scheduled really quickly. On the day of the job he and his crew arrived when they said they would. Got the job done when they said they would. What impressed me most though was their attention to little things. We've had other landscape work done where they tore the crap out of the yard. Not the case with Alex and crew. Not only were they very aware of their equipment but they took time to use blowers to clear off dirt and debris and fluff the grass. Really impressed us. We'll certainly be using them again in the future.

  • Price assessment: Reasonable price
  • Services: Retaining wall design
James McTigue11 reviewsTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Nickens Landscaping & Excavating is the go to in Landscaping & Excavating. From the beginning, Alex was very professional and listened to everything we needed done. He communicated very well throughout and his crew showed up on time and worked vigorously to get the job done. They had to dig a deep trench to run a drain pipe and then ran two additional drain pipes. One being a French drain and the other a downspout drain. They filled in the trench, leveled all the dirt, and then cleaned up afterwards. They are very knowledgeable and professional in their trade and I would recommend them every time! Thank you Alex and crew on a job well done!

  • Price assessment: Great price
  • Services: Landscape installations, Drainage solutions
Joyce Guebert3 reviewsTotal number of Google reviews Joyce has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Nickens did a fantastic job putting in my patio and rerouting my roof drain. Also did an awesome job on leveling and rocking my driveway.

  • Price assessment: Reasonable price
  • Services: Patio design, Drainage solutions, Service not listed
Rodney Brown9 reviewsTotal number of Google reviews Rodney has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Need to have our drainage ditch embankment cleaned up and install some rip rap. Nickens did a great job cleaning it all up and rebuilding the embankment with rip rap. Plus added additional rock between the embankment and the garage. Great job!

  • Services: Landscape installations
Nancy Vitale2 reviewsTotal number of Google reviews Nancy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We totally recommend Nickens Landscape! Nickens built a beautiful patio addition to our backyard. The crew was very professional and wasted no time getting the job done. So glad we chose Nickens!

  • Price assessment: Great price
  • Services: Landscape design construction, Patio design
Bill Kurich8 reviewsTotal number of Google reviews Bill has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Alex and his crew were A+ to work with. The professionalism and quality of work were impeccable. I would recommend him to anyone looking to have landscaping work done. They transformed our backyard and pool area. Awesome…

  • Price assessment: Great price
  • Services: Walkway landscaping, Landscape design construction, Landscape installations, Patio design, Sod installation
John “Gpawojo”2 reviewsTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Nickens has earned a top 5 out of 5 rating. They completely reworked 2 60 ft berms in a day & a half & it looks GREAT. They remembered EVERYTHING, did a great job, cleaned everything & disposed of everything that was removed at the best price we received. We highly recommend Nickens & will definitely call them again for our next project!

  • Price assessment: Great price
  • Services: Landscape design construction
Lisa Frerking4 reviewsTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Alex and his crew came in and did a great job on our demo work before our constructuon project. I'm really excited about the next step of planning the finished landscaping project with Alex and his team!

  • Price assessment: Reasonable price
  • Services: Walkway landscaping, Landscape design construction, Grass seeding, Landscape installations, Drainage solutions
Sierra Peritore7 reviewsTotal number of Google reviews Sierra has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Nickens Landscaping was amazing! They built our retaining wall and exceeded our expectations. They were timely, paid attention to detail, and their prices were definitely fair! We highly recommend!

Nickens Landscaping & Excavating LLC on Google Maps →

Business details