iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%93+24.3Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 97Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#8 of 82 pet sittersiPosition by Experts Score among all companies we track in this category. · better than 91%
5.0★★★★★122 Google reviews · 24 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Nikki's Pet Services 5/5 based on 122 reviews, highlighting consistent punctuality, detailed pre-visit meetings, and thorough documentation of pet routines. Customers frequently cite daily photo and text updates as a primary source of comfort while traveling, noting that the sitter effectively manages various species including cats, dogs, rabbits, and guinea pigs. The service is described as reliable and communicative, with no recurring criticisms evident in the provided excerpts.
Google rating: 5.0 out of 5 from 122 reviews (99% five-star).
Reviews on this page: 122 Google reviews (118 with written comments, 25 with photos).
Owner responses: the business replied to 2% of reviews.
Most recent review: October 16, 2026.
Service: Pet Sitter serving Milwaukee, Wisconsin.
Data from Google, last updated November 1, 2026.
Score profile vs other pet sitters
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Nikki's Pet ServicesPet Sitters median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Nikki's Pet Services: 99/100 on this factor. Category median: 83.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Nikki's Pet Services: 93/100 on this factor. Category median: 74.A
93
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Nikki's Pet Services: 99/100 on this factor. Category median: 97.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Nikki's Pet Services: 100/100 on this factor. Category median: 93.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Nikki's Pet Services: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 60.–
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Bar = this company · dark tick = category median.
Star ratings
122 Google reviews we collected
5.0of 5
5 stars12199%
4 stars00%
3 stars00%
2 stars11%
1 star00%
Praise vs complaints
Phrases our text analysis found in 118 written reviews
98%praise
Praise25198%
Complaints52%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price975%
Reasonable325%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Honesty & trust5421%
Would recommend5020%
Staff & attitude4417%
Communication4417%
Speed & response2811%
Quality & results239%
Price & value135%
What customers talk about
We read 118 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Nikki is detailed oriented, trustworthy, and great at communicating.”
“I would HIGHLY recommend Nikki to anyone in the Milwaukee area looking for an excellent pet sitter.”
“I have been a customer of Nikki’s for almost a year and I cannot recommend her enough.”
“She’s very professional and I trust her with my cats every time I go out of town.”
“has been absolutely amazing and a godsend since we moved here - Super communicative, wonderful care, and our cats absolutely love (even the weird skit…”
“She’s extremely responsive, shares a ton of photo updates each visit, and genuinely cares about our cats!”
“I used Nikki’s dog-walking services while at an all-day event and she did an excellent job walking my two dogs twice!”
“Her prices are very fair and transparent and she is absolutely worth every cent!”
People customers mention
Camille3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Nikki's Pet Services for 1 kind of job. Pick one to see what they paid and said.
KKimberly4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Highly recommend if you need a pet sitter. Nikki is detailed oriented, trustworthy, and great at communicating. She watched my cat for two weeks and I felt comfortable knowing that my cat was being taken care of. She sent daily updates and pictures of Stormy. She is also quick to get back to you. I would definitely have her watch my cat again.
MMattie4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
She has been absolutely amazing and a godsend since we moved here - Super communicative, wonderful care, and our cats absolutely love (even the weird skittish one). Highly recommend!
JJulia4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Murphy is our heart and soul. I work hard so my dog has a good life. We have never had him boarded while away. Always with family. With him getting senior level as a dog we got Nikki’s Pet Services. I trust her and appreciate how much Murphy has a friend to look forward to seeing during the day. She meets your dog…
Dog sitting (in-home)
KKatherineLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Nikki deserves the highest of recommendations! My partner and I moved here about 8 months ago with our 3 cats, and we were searching for a dependable, loving, and conscientious cat sitter for our out-of-town travels — and Nikki has been exactly that!
She’s extremely responsive, shares a ton of photo updates each…
Great priceService not listed
LLily3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Nikki took such good care of my two 4-legged girls while recovering from knee surgery. Besides her fabulous way with Naya and Emily we also had great conversations. You get so much more than just a dog walker when you reserve with Nikki.
Great priceService not listed
CChristian1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Nikki is fantastic - she was great with my cat Athena, and helped out on short notice. She's very communicative too, and makes the whole process easy. Give her a call the next time you need a pet sitter!
Highly recommend if you need a pet sitter. Nikki is detailed oriented, trustworthy, and great at communicating. She watched my cat for two weeks and I felt comfortable knowing that my cat was being taken care of. She sent daily updates and pictures of Stormy. She is also quick to get back to you. I would definitely have her watch my cat again.
M
Mattie Foley4 reviewsiTotal number of Google reviews Mattie has written across all businesses on Google Maps, not just this one.
She has been absolutely amazing and a godsend since we moved here - Super communicative, wonderful care, and our cats absolutely love (even the weird skittish one). Highly recommend!
J
Julia Fello4 reviewsiTotal number of Google reviews Julia has written across all businesses on Google Maps, not just this one.
Murphy is our heart and soul. I work hard so my dog has a good life. We have never had him boarded while away. Always with family. With him getting senior level as a dog we got Nikki’s Pet Services. I trust her and appreciate how much Murphy has a friend to look forward to seeing during the day. She meets your dog beforehand. Takes tons of notes. And even sends back a photo of your dog after every visit with updates. 100% recommend
Services: Dog sitting (in-home)
K
Katherine BrowningLocal Guide · 18 reviewsiTotal number of Google reviews Katherine has written across all businesses on Google Maps, not just this one.
Nikki deserves the highest of recommendations! My partner and I moved here about 8 months ago with our 3 cats, and we were searching for a dependable, loving, and conscientious cat sitter for our out-of-town travels — and Nikki has been exactly that!
She’s extremely responsive, shares a ton of photo updates each visit, and genuinely cares about our cats! Our 10-year-old cat has diabetes, and she took fantastic care of him while we were on our first vacation away from him since the diagnosis. There are very few people I would trust with the care of my babies, and Nikki is 100% one of them. I cannot recommend her enough!
Price assessment: Great price
Services: Service not listed
L
Lily Miceli3 reviewsiTotal number of Google reviews Lily has written across all businesses on Google Maps, not just this one.
Nikki took such good care of my two 4-legged girls while recovering from knee surgery. Besides her fabulous way with Naya and Emily we also had great conversations. You get so much more than just a dog walker when you reserve with Nikki.
Price assessment: Great price
Services: Service not listed
C
Christian Buonfiglio1 reviewiTotal number of Google reviews Christian has written across all businesses on Google Maps, not just this one.
Nikki is fantastic - she was great with my cat Athena, and helped out on short notice. She's very communicative too, and makes the whole process easy. Give her a call the next time you need a pet sitter!
Price assessment: Great price
M
MaggieLocal Guide · 13 reviewsiTotal number of Google reviews Maggie has written across all businesses on Google Maps, not just this one.
I would HIGHLY recommend Nikki to anyone in the Milwaukee area looking for an excellent pet sitter. Nikki is extremely reliable, communicative, and great with animals. I have a very shy cat who always hides from strangers but incredibly, she came out for Nikki which is unheard of! Clearly she has a gift for building trust with animals. Leaving your animals in the care of someone you and they can both trust is so important and valuable, I'm very grateful to have found Nikki.
Price assessment: Great price
Services: Service not listed
L
Laura Hotopp5 reviewsiTotal number of Google reviews Laura has written across all businesses on Google Maps, not just this one.
Nikki is wonderful! She’s very professional and I trust her with my cats every time I go out of town. She’s reliable and dependable. Even my shy cat comes to Nikki when she’s doing her visits.
Price assessment: Reasonable price
Services: Service not listed
A
Andrew SwigartLocal Guide · 14 reviewsiTotal number of Google reviews Andrew has written across all businesses on Google Maps, not just this one.
Nikki is everything a great pet sitter should be. She’s very attentive, caring, punctual, and detailed oriented. She loves her clients (and their owners). I use Nikki weekly and she’s been an excellent and caring partner. I can’t recommend her enough, she’s simply great.
Price assessment: Great price
Services: Service not listed
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michael nazarioLocal Guide · 21 reviewsiTotal number of Google reviews michael has written across all businesses on Google Maps, not just this one.
Nikki is absolutely fantastic. She has taken care of my rabbit whenever I’m out of town, and I couldn’t ask for anyone more reliable or meticulous. She pays close attention to every detail, follows instructions perfectly, and always reaches out if there’s anything I should know. It’s clear she genuinely loves animals and treats them like her own. If you’re looking for a trustworthy, caring, and professional pet sitter, stop searching — Nikki is the one you want.
