Medical spa · Philadelphia, PA · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%73+39.8Reliability 24%57+13.8Value 14%72+10.2Replies to reviews 7%100+7.1Momentum penalty84−1.6Experts Score= 69Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.69SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#60 of 64 spasiPosition by Experts Score among all companies we track in this category. · better than 6%
4.8★★★★★272 Google reviews · 20 photos
92%five-star reviews
4.68★last 12 monthsiAverage stars on reviews from the last 12 months only.
7.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Nirvana Wellness Med Spa 4.8 out of 5 stars based on 272 reviews, with the owner responding to every comment. Clients frequently praise the staff's punctuality, communication, and thorough explanations during services like facials, Botox, massages, and manicures. Recurring themes include personalized skincare routines and a relaxing atmosphere. However, some low-star reviews cite issues with nail polish durability, unclear pricing for promotional offers, and inconsistent service durations or room conditions.
Google rating: 4.8 out of 5 from 272 reviews (92% five-star).
Reviews on this page: 272 Google reviews (229 with written comments, 4 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 26, 2026.
Service: Spa serving Philadelphia, Pennsylvania.
Data from Google, last updated November 1, 2026.
Score profile vs other spas
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and momentum; weakest: reliability.
This companySpas median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Nirvana Wellness Med Spa & Beauty: 73/100 on this factor. Category median: 95.B
73
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Nirvana Wellness Med Spa & Beauty: 57/100 on this factor. Category median: 92.C
57
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Nirvana Wellness Med Spa & Beauty: 72/100 on this factor. Category median: 100.B
72
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Nirvana Wellness Med Spa & Beauty: 84/100 on this factor. Category median: 100.A
84
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Nirvana Wellness Med Spa & Beauty: 100/100 on this factor. Category median: 62.A
100
Bar = this company · dark tick = category median.
Star ratings
272 Google reviews we collected
4.8of 5
5 stars25192%
4 stars41%
3 stars10%
2 stars62%
1 star104%
Praise vs complaints
Phrases our text analysis found in 229 written reviews
95%praise
Praise30795%
Complaints175%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
88%fair
Great price1454%
Reasonable935%
Overpriced312%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude10532%
Would recommend8727%
Quality & results4614%
Communication4113%
Honesty & trust237%
Speed & response113%
Price & value113%
What customers talk about
We read 229 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She’s kind and patient, and she’s also inclusive with her thoroughness and explanations so this is great for both “newbies” and “seasoned” Tox getters!”
“The spa is always immaculate and peaceful, and I highly recommend!”
“I will not use your business again, please do not use my personal information going forward either.”
“She took the time to thoroughly explain the process, answered every question with genuine care, and customized the treatment so that the results align…”
“I just had a horrible eye brow appointment with Adrianna R.”
“She listened to my skin goals, made recommendations for my everyday routine and addressed any concerns during my 60-min facial.”
“On top of all that, she's genuinely kind and made me feel completely at ease.”
“Because of that, I personally felt the promo was a bit misleading, since the advertised 20 units wouldn’t provide a complete result without purchasing…”
“Lauren greeted me in the lobby and gave me a quick tour of the spa.”
“This was my first time getting a massage here and it was so worth it!”
“This was unexpected, especially given the price as well as quality I associate with a med spa experience.”
People customers mention
Taralyn22 reviews
Lauren15 reviews
Botox15 reviews
Geraldina10 reviews
Katie7 reviews
Cynthia7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Nirvana Wellness Med Spa & Beauty for 8 kinds of job. Pick one to see what they paid and said.
BBreAnn10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Five stars! ⭐️
Ali is great! She’s kind and patient, and she’s also inclusive with her thoroughness and explanations so this is great for both “newbies” and “seasoned” Tox getters!
Reasonable priceJUVÉDERM treatments
AAngie6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Booked Nirvana for my wedding makeup and they did such an incredible job! The whole planning process was super easy and they were so on top of it. Our two makeup artists, Luda and Katie, were so kind and excellent at what they do - all of the girls LOVED their makeup!! Highly recommend booking them for wedding makeup!!
RRosa8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I had an outstanding facial with Lauren and can't recommend her enough. She's incredibly knowledgeable about every product she uses, and she took the time to walk me through what each one does and why she chose it for my skin, which made the whole experience feel personal and thoughtful. She also gave me great…
Great price
HHolly7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Kyrstin was incredibly knowledgeable and caring. She listened to my skin goals, made recommendations for my everyday routine and addressed any concerns during my 60-min facial. I felt totally comfortable and relaxed, plus my face was glowing afterward. I'd definitely recommend and plan to go back!
Reasonable priceBasic facialFacial massage
EEvelyn1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
As a first time facial recipient I'm hooked. From the scent of lemon grass at the beginning of the service the relaxing table the invigorating manipulations on my face and neck to the unexpected hand massage at the end, each step made me look forward to the next. Tressie was wonderful and my skin feels fresh and…
Great priceBasic facialFacial massageSalicylic peels
KKaitlin2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Getting Botox for the first time can feel a little intimidating, but Alison made the entire experience an absolute breeze from start to finish. She took the time to thoroughly explain the process, answered every question with genuine care, and customized the treatment so that the results aligned with what I was…
Five stars! ⭐️
Ali is great! She’s kind and patient, and she’s also inclusive with her thoroughness and explanations so this is great for both “newbies” and “seasoned” Tox getters!
Price assessment: Reasonable price
Services: JUVÉDERM treatments
Response from the owner · 4 days ago
BreAnn, thank you so much for the five stars and for sharing your experience! We love that you highlighted what makes Ali so special. Her ability to combine expertise with genuine kindness and patience is exactly the experience we want every guest to have. Whether it's your very first treatment or you've been coming for years, feeling informed, comfortable, and confident should always be part of the experience. We're so happy you found that with Ali and look forward to welcoming you back to Nirvana!
A
Angie C6 reviewsiTotal number of Google reviews Angie has written across all businesses on Google Maps, not just this one.
Booked Nirvana for my wedding makeup and they did such an incredible job! The whole planning process was super easy and they were so on top of it. Our two makeup artists, Luda and Katie, were so kind and excellent at what they do - all of the girls LOVED their makeup!! Highly recommend booking them for wedding makeup!!
Response from the owner · a week ago
Angie, we absolutely love hearing this! There’s something so special about being part of a bride’s wedding morning, and knowing that you and your girls felt beautiful and loved your makeup is exactly what we hope for! Luda and Katie have such a gift for making everyone look and feel their best, and we’re so glad they were part of your day. We're also happy to hear that the planning process was effortless because we know how much goes into making a wedding happen! Thank you for choosing Nirvana and allowing us to share in such an important moment in your life. Wishing you both a beautiful life together!
R
Rosa De Ferrari8 reviewsiTotal number of Google reviews Rosa has written across all businesses on Google Maps, not just this one.
I had an outstanding facial with Lauren and can't recommend her enough. She's incredibly knowledgeable about every product she uses, and she took the time to walk me through what each one does and why she chose it for my skin, which made the whole experience feel personal and thoughtful. She also gave me great recommendations for a skincare routine I can actually stick to at home. On top of all that, she's genuinely kind and made me feel completely at ease. The entire session was so relaxing, and my skin looks amazing. I'll definitely be back, thank you Lauren! ❤️
Price assessment: Great price
Response from the owner · a week ago
Rosa, thank you so much for such a thoughtful review! We love hearing that Lauren made your experience so special. She truly has a passion for skincare and takes pride in helping each guest understand what works best for their individual needs. We're especially happy that you left feeling relaxed, confident in your skincare routine, and loving your results! We'll be sure to share your kind words with Lauren. We can't wait to welcome you back to Nirvana!
H
Holly Furman7 reviewsiTotal number of Google reviews Holly has written across all businesses on Google Maps, not just this one.
Kyrstin was incredibly knowledgeable and caring. She listened to my skin goals, made recommendations for my everyday routine and addressed any concerns during my 60-min facial. I felt totally comfortable and relaxed, plus my face was glowing afterward. I'd definitely recommend and plan to go back!
Price assessment: Reasonable price
Services: Basic facial, Facial massage
Response from the owner · a week ago
Holly, thank you for taking the time to share such a thoughtful review! It means so much to us to hear that Kyrstin made you feel comfortable, cared for, and truly listened to. That's exactly the kind of experience we want everyone to have when they visit Nirvana. I'm so glad you left feeling relaxed and glowing! I'll be sure to share your kind words with Kyrstin. She's going to love hearing this! We really appreciate your support and look forward to seeing you again soon!
E
Evelyn La Manes1 reviewiTotal number of Google reviews Evelyn has written across all businesses on Google Maps, not just this one.
As a first time facial recipient I'm hooked. From the scent of lemon grass at the beginning of the service the relaxing table the invigorating manipulations on my face and neck to the unexpected hand massage at the end, each step made me look forward to the next. Tressie was wonderful and my skin feels fresh and rejuvenated. I only wish I could travel the 10hrs each month to come back for a monthly service but I do hope to visit again. Thank you so much, Evelyn ❤️
Evelyn, we absolutely loved reading this! ❤️ There’s something special about a first facial, and we’re so happy Tressie made yours one to remember, from the lemongrass and facial massage all the way to that unexpected hand massage at the end. Hearing that you left feeling fresh, rejuvenated, and officially “hooked” is the best compliment we could ask for!
Now we just need to figure out how to make that 10-hour trip a little shorter. 😊 Until your next visit, thank you so much for spending part of your travels with us and for sharing such a thoughtful review. We’ll make sure Tressie sees this!
K
Kaitlin Millbyer2 reviewsiTotal number of Google reviews Kaitlin has written across all businesses on Google Maps, not just this one.
Getting Botox for the first time can feel a little intimidating, but Alison made the entire experience an absolute breeze from start to finish. She took the time to thoroughly explain the process, answered every question with genuine care, and customized the treatment so that the results aligned with what I was looking for. I am so thrilled with my experience and cannot recommend Alison enough to anyone considering taking the plunge!
Response from the owner · a month ago
Kaitlin, we love hearing this! Taking the plunge on your first Botox treatment is a big deal, and Alison is amazing at making the whole experience feel comfortable, thoughtful, and completely personalized. We’re so glad you trusted us for your first time and, even better, that you’re thrilled with your experience. Thank you for the incredible recommendation. We can’t wait to have you back at Nirvana!
T
Taylor Walsh7 reviewsiTotal number of Google reviews Taylor has written across all businesses on Google Maps, not just this one.
I have been coming to Nirvana for six years now, and it is truly my favorite escape from the bustle of the city. Over the years, I have tried multiple services, and the quality is always exceptional. I especially look forward to my monthly routine of facials with Taralyn and massages with Cynthia. They are both incredibly skilled and consistently provide a wonderful experience. The spa is always immaculate and peaceful, and I highly recommend!
Taylor, six years! That means more to us than you know. Thank you for continuing to choose Nirvana as your escape from the city and for trusting us with your self-care all these years. Taralyn and Cynthia will both love hearing this. We’re incredibly grateful to have you as part of the Nirvana family, and we can’t wait for you to experience everything we have coming next!
C
Casey Devine3 reviewsiTotal number of Google reviews Casey has written across all businesses on Google Maps, not just this one.
Lauren is the best! I started seeing her before my wedding, and her treatments and guidance made such a huge difference in my skin. My skin has honestly never looked or felt better! She always makes me feel completely comfortable and takes the time to explain different options and recommend products and treatments that are right for my skin. I’m so grateful I found her, especially leading up to my wedding. I highly recommend Lauren to any future bride or anyone looking to improve their skin and build a better skincare routine!
Response from the owner · a month ago
Casey, we absolutely love hearing this! Lauren really has a gift for understanding what someone’s skin needs and creating a plan that actually makes a difference. Knowing she was part of getting your skin wedding-ready makes this one extra special. Thank you for trusting Lauren and Nirvana with such an important chapter, and for taking the time to share this. We can’t wait to keep that glow going!
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Noelle Palumbo4 reviewsiTotal number of Google reviews Noelle has written across all businesses on Google Maps, not just this one.
Had a facial with Tressie, totally crushed. will be back 100%
Response from the owner · a month ago
“Totally crushed” might be our new favorite facial review Tressie does not mess around when it comes to that glow. So glad you loved it, Noelle! We’ll be ready for round two. 🖤
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Sydnie Dery2 reviewsiTotal number of Google reviews Sydnie has written across all businesses on Google Maps, not just this one.
The dermaplaning facial was excellent! Tressie was so knowledgeable and recommended a skincare routine that has really helped improve my congestion and breakouts. Highly recommend!
Services: Dermaplaning
Response from the owner · a month ago
Sydnie, thank you so much for the wonderful review! We’re so happy to hear you loved your dermaplaning facial with Tressie. She really takes the time to understand each client’s skin and create recommendations that make a difference, so it’s especially great to hear that your new routine is already helping with congestion and breakouts. We truly appreciate the recommendation and look forward to seeing you again soon!
