NJ Comfort Heating and Cooling logo

NJ Comfort Heating and Cooling

Open 24 hours · Fair Lawn, NJ · reviewed since 2020

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%97+25.3Value 15%87+13.2Craft & service penalty99−0.1Experts Score= 97Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#28 of 103 HVAC contractorsPosition by Experts Score among all companies we track in this category. · better than 74%
5.0 ★★★★★ 42 Google reviews · 12 photos
100%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
40%reviews answered by the owner
Aug 2026latest review

NJ Comfort Heating and Cooling at a glance

Google reviewers rate NJ Comfort Heating and Cooling five stars based on forty-two reviews, with the owner responding to forty percent of them. Customers frequently describe services including furnace and air conditioning installations, repairs, and maintenance, noting that the work is thorough, neat, and completed on time. Recurring themes highlight fair pricing, clear communication, and rapid responsiveness during urgent situations, particularly for heating or cooling failures. No common criticisms appear in the provided excerpts, which consist entirely of positive feedback regarding reliability and professional conduct.

  • Google rating: 5.0 out of 5 from 42 reviews (100% five-star).
  • Reviews on this page: 42 Google reviews (42 with written comments, 2 with photos).
  • Owner responses: the business replied to 40% of reviews.
  • Most recent review: August 26, 2026.
  • Service: HVAC Contractor serving Fair Lawn, New Jersey.

Data from Google, last updated October 28, 2026.

Score profile vs other HVAC contractors

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.

Satisfaction99Reliability97Craft & service99Value87Momentum100Replies to reviews–Satisfaction: 99 (median 95)Reliability: 97 (median 93)Craft & service: 99 (median 96)Value: 87 (median 100)Momentum: 100 (median 100)
This companyHVAC Contractors median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.NJ Comfort Heating and Cooling: 99/100 on this factor. Category median: 95.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.NJ Comfort Heating and Cooling: 97/100 on this factor. Category median: 93.A
97
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.NJ Comfort Heating and Cooling: 99/100 on this factor. Category median: 96.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.NJ Comfort Heating and Cooling: 87/100 on this factor. Category median: 100.A
87
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.NJ Comfort Heating and Cooling: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–

Bar = this company · dark tick = category median.

Star ratings

42 Google reviews we collected

  • 5 stars42100%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 42 written reviews

  • Praise104100%
  • Complaints00%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude2221%
  • Quality & results1918%
  • Speed & response1716%
  • Would recommend1514%
  • Price & value1212%
  • Honesty & trust1111%
  • Communication88%

What customers talk about

We read 42 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “most knowledgeable, very professional 100% use his service”
  • “Greg was by far the most knowledgeable and thorough choice when it came to replacing my furnace.”
  • “Had greg owner come for an estimate and was extremely professional and pleasant and on time”
  • “10/10 would recommend and will 100% use his services again!”
  • “He is very careful and neat in his work and is easy to work with and his charge is always fair.”
  • “We’ve been residential customers of NJ Comfort Heating and Cooling for many years, and Greg is the only person we trust with our needs.”
  • “He is also a great communicator and is happy to explain the system and the installation process in as much detail as the homeowner wants.”

People customers mention

  • Greg 19 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired NJ Comfort Heating and Cooling for 2 kinds of job. Pick one to see what they paid and said.

Recent reviews

Carol3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Craig ,came to check my AC and furnace. most knowledgeable, very professional 100% use his service

Charles5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Very Professional! Greg replaced by Condenser and A Coil in a weekend. Hard worker. Got it done just before the 1st heatwave. Thanks Greg!

Jack4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

We have just had Greg install a new furnace. In the past few years he has also installed a new water heater, sump pumps and humidifiers. Greg is always very professional in his work. He is very careful and neat in his work and is easy to work with and his charge is always fair. When we have had emergencies he…

DianneLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Had greg owner come for an estimate and was extremely professional and pleasant and on time

Patrick1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Greg was by far the most knowledgeable and thorough choice when it came to replacing my furnace. I got three quotes. The other well-known contractors spent 5 minutes looking at the job and trying to put a hard sell on. Greg spent closer to an hour inspecting and identifying the best solution that would fit my…

Toni1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Greg was professional and helpful and arrived on time and fixed the problem quickly.

Photos

Customer reviews

5.0 ★★★★★ 42 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Carol Zee3 reviewsTotal number of Google reviews Carol has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Craig ,came to check my AC and furnace. most knowledgeable, very professional 100% use his service

Charles Davin5 reviewsTotal number of Google reviews Charles has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very Professional! Greg replaced by Condenser and A Coil in a weekend. Hard worker. Got it done just before the 1st heatwave. Thanks Greg!

Jack Griffel4 reviewsTotal number of Google reviews Jack has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We have just had Greg install a new furnace. In the past few years he has also installed a new water heater, sump pumps and humidifiers. Greg is always very professional in his work. He is very careful and neat in his work and is easy to work with and his charge is always fair. When we have had emergencies he always managed to come and fix the problem. He’s our “Go To” person whenever we have a problem.

Dianne CohenLocal Guide · 27 reviewsTotal number of Google reviews Dianne has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Had greg owner come for an estimate and was extremely professional and pleasant and on time

Patrick Lalewicz1 reviewTotal number of Google reviews Patrick has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Greg was by far the most knowledgeable and thorough choice when it came to replacing my furnace. I got three quotes. The other well-known contractors spent 5 minutes looking at the job and trying to put a hard sell on. Greg spent closer to an hour inspecting and identifying the best solution that would fit my specific needs. He followed through with a fantastic install and took the time to ensure it was done right. Greg clearly cares about each job as if he were working on his own home. I will be recommending him to everyone I know for their HVAC needs in the future. 10/10.

Toni Baumgartner1 reviewTotal number of Google reviews Toni has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Greg was professional and helpful and arrived on time and fixed the problem quickly.

Response from the owner · 8 months ago

Thank you for the 5 star review, Toni!

John Russo7 reviewsTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Greg has been my hands down go to HVAC technician for the past 8 years and will continue to be long into the future. He is an expert at his trade. He is reliable, responsive and honest. I don't think a better choice exists than working with him.

Betty Ceneus2 reviewsTotal number of Google reviews Betty has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The evening before the snowstorm on 1/25/26 - 1/26/26, my heater stopped working. Greg arrived at my home late that evening, within an hour of my service request. Although he was unable to fix the issue that same day, he kept his word and returned within 48 hours with the necessary part to complete the repair. I truly admire his professionalism, thoughtfulness, and expertise, and I wholeheartedly endorse his services without reservation.

Response from the owner · 9 months ago

Betty, thank you for the 5 star review! I'm happy you are very satisfied with my prompt service. Please reach out again if there are any more issues with your furnace.

Jon MessersmithLocal Guide · 39 reviewsTotal number of Google reviews Jon has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Have been working with Greg of NJCH&C for a few years now, and really appreciate his solid advice and knowledge. He has fixed an errant blower motor on an HVAC system, serviced my boiler and AC Condenser, fixed some plumbing issues, and just recently installed a new boiler/indirect water heater in my home. Very knowledgeable and talented. Highly recommend.

Roy5 reviewsTotal number of Google reviews Roy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very satisfied with the air condition system installed by Greg. He pays attention to details and makes sure the job is done right.

NJ Comfort Heating and Cooling on Google Maps →

Business details