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North Bark Pet Grooming

Pet groomer · Grand Rapids, MI · reviewed since 2016

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%80+19.4Value 14%83+11.7Replies to reviews 7%6+0.4Craft & service penalty75−2.5Experts Score= 76Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.76SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#123 of 188 mobile dog groomersPosition by Experts Score among all companies we track in this category. · better than 35%
4.8 ★★★★★ 223 Google reviews · 24 photos
90%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
3.1%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Sep 2026latest review

North Bark Pet Grooming at a glance

Google reviewers rate North Bark Pet Grooming 4.8 out of 5 based on 223 reviews, highlighting friendly staff, efficient nail trims, and effective handling of anxious or difficult pets. Customers frequently mention the convenience of walk-in services and the clean, welcoming environment. However, some low-star reviews criticize instances of bleeding from nail clipping, last-minute cancellations, and discrepancies between advertised policies and actual practices, such as unexpected caging.

  • Google rating: 4.8 out of 5 from 223 reviews (90% five-star).
  • Reviews on this page: 223 Google reviews (163 with written comments, 22 with photos).
  • Owner responses: the business replied to 0% of reviews.
  • Most recent review: September 19, 2026.
  • Service: Mobile Dog Groomer serving Grand Rapids, Michigan.

Data from Google, last updated November 3, 2026.

Score profile vs other mobile dog groomers

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.

Satisfaction87Reliability80Craft & service75Value83Momentum100Replies to reviews6Satisfaction: 87 (median 85)Reliability: 80 (median 82)Craft & service: 75 (median 93)Value: 83 (median 95)Momentum: 100 (median 100)Replies to reviews: 6 (median 50)
North Bark Pet GroomingMobile Dog Groomers median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.North Bark Pet Grooming: 87/100 on this factor. Category median: 85.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.North Bark Pet Grooming: 80/100 on this factor. Category median: 82.A
80
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.North Bark Pet Grooming: 75/100 on this factor. Category median: 93.B
75
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.North Bark Pet Grooming: 83/100 on this factor. Category median: 95.A
83
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.North Bark Pet Grooming: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.North Bark Pet Grooming: 6/100 on this factor. Category median: 50.F
6

Bar = this company · dark tick = category median.

Star ratings

223 Google reviews we collected

  • 5 stars20090%
  • 4 stars167%
  • 3 stars10%
  • 2 stars21%
  • 1 star42%

Praise vs complaints

Phrases our text analysis found in 163 written reviews

  • Praise17099%
  • Complaints21%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price436%
  • Reasonable764%
  • Overpriced00%
  • Not sure00%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude6840%
  • Quality & results4325%
  • Speed & response2414%
  • Price & value2112%
  • Would recommend159%
  • Communication11%

What customers talk about

We read 163 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Very nice and friendly my Frida was feeling so happy and welcomed good price also totally recommend it keep up the amazing job”
  • “They do good work and out dogs have always loved the experience.”
  • “It it super convenient that I can go any time as a walk in and they cut them quick and I'm out the door.”
  • “Did I mention very reasonable and no appointment necessary for nail clips.”
  • “Highly recommend, I will be coming back here for sure!”
    “I can't recommend these folks highly enough.”
  • “Friendly staff and easy to work with, definitely recommend them.”

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired North Bark Pet Grooming for 5 kinds of job. Pick one to see what they paid and said.

Recent reviews

ELISABETHLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Very nice and friendly my Frida was feeling so happy and welcomed good price also totally recommend it keep up the amazing job

Customer photo from ELISABETH's review
Dog grooming and styling
Cassidy12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I just took my dog here for the first time, and I was so happy and impressed with not only the quality of his groom but also the customer service. My dog gets very scared and irritated at the groomer, and when I picked him up he was much more calm than when I’ve picked him up from previous groomers. Highly recommend, I will be coming back here for sure!!

Dog groomingDog full service grooming
AngelaLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I have a very anxious dog. She doesn’t like most people. But she loves Nina. And the whole staff does great at accommodating her needs. We are very grateful.

Dog full service grooming
Alina8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

The staff were nice to my pup and they did a good job with his nails! I was a little surprised when I saw the $20 total since their website has lower prices listed for the walk in nail trims, but maybe their website just hasn't been updated in a while. I still think the price was fine, and it was convenient.

Dog nail trimming
Samuel9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

We've been taking our dogs here for grooming for going on twelve years. They do good work and out dogs have always loved the experience.

Great priceDog grooming
AliLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I had gone to Chow Hound because I just couldn't get my great pyrenees mutt dog to let me cut his dewclaws. They tried for a while but let me know they just couldn't get him still enough to cut his nails. Knowing the claws were getting too long, I took him here when I saw reviews stating they can handle more…

Reasonable priceDog nail trimming

Photos

Customer reviews

4.8 ★★★★★ 223 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
ELISABETH BEDOLLALocal Guide · 9 reviewsTotal number of Google reviews ELISABETH has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very nice and friendly my Frida was feeling so happy and welcomed good price also totally recommend it keep up the amazing job

  • Services: Dog grooming and styling
Cassidy Kerr12 reviewsTotal number of Google reviews Cassidy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I just took my dog here for the first time, and I was so happy and impressed with not only the quality of his groom but also the customer service. My dog gets very scared and irritated at the groomer, and when I picked him up he was much more calm than when I’ve picked him up from previous groomers. Highly recommend, I will be coming back here for sure!!

  • Services: Dog grooming, Dog full service grooming
Angela SchalowLocal Guide · 10 reviewsTotal number of Google reviews Angela has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I have a very anxious dog. She doesn’t like most people. But she loves Nina. And the whole staff does great at accommodating her needs. We are very grateful.

  • Services: Dog full service grooming
Alina Spicer8 reviewsTotal number of Google reviews Alina has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The staff were nice to my pup and they did a good job with his nails! I was a little surprised when I saw the $20 total since their website has lower prices listed for the walk in nail trims, but maybe their website just hasn't been updated in a while. I still think the price was fine, and it was convenient.

  • Services: Dog nail trimming
Samuel Carbaugh9 reviewsTotal number of Google reviews Samuel has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We've been taking our dogs here for grooming for going on twelve years. They do good work and out dogs have always loved the experience.

  • Price assessment: Great price
  • Services: Dog grooming
Ali MakaLocal Guide · 13 reviewsTotal number of Google reviews Ali has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I had gone to Chow Hound because I just couldn't get my great pyrenees mutt dog to let me cut his dewclaws. They tried for a while but let me know they just couldn't get him still enough to cut his nails. Knowing the claws were getting too long, I took him here when I saw reviews stating they can handle more difficult animals. Those reviews were correct. Within 5 minutes of walking in, 2 ladies had my dog's nails all trimmed, held on tight when he tried to squirm away, stayed exceptionally calm, and it was worth every bit of the $20. They handled him like the pros they are, and I'm so grateful my pup isn't dealing with pad pressure anymore. Thank you wonderful team at North Bark, you saved my day!

  • Price assessment: Reasonable price
  • Services: Dog nail trimming
Elizabeth BrownLocal Guide · 10 reviewsTotal number of Google reviews Elizabeth has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Absolutely love taking my dogs here for nail trims! It it super convenient that I can go any time as a walk in and they cut them quick and I'm out the door. Everyone is always so friendly and has never hurt my dogs. This is such a stress free option compared to the struggles I go through at home trying to do it myself and possibly cutting too far myself.

  • Price assessment: Reasonable price
  • Services: Dog nail trimming
Kelly MorganLocal Guide · 17 reviewsTotal number of Google reviews Kelly has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Outstanding service. Professional efficient and kind. Bright clean office.

  • Services: Dog nail trimming
Kelly DoughtyLocal Guide · 205 reviewsTotal number of Google reviews Kelly has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Barry did so well. His first social experience with other dogs. Highly recommend NorthBark for any grooming or boarding needs. Great prices & great staff. Especially Erin 😃

Linda DoxtaterLocal Guide · 19 reviewsTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Love everything about North Bark! There service and care for my pet is fantastic! Never had a bad experience! Always sweet and kind.

  • Price assessment: Great price
  • Services: Dog full service grooming, Dog nail trimming

North Bark Pet Grooming on Google Maps →

Business details