Analyzing 8,065,3418.1M ReviewsFor 22,86822.9K Experts

Experts Reviews · Company report
North East Pool & Wash logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%99+25.8Value 15%100+15.2Experts Score= 100Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE

North East Pool & Wash

Jacksonville, FL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #1Position by Experts Score among all companies we track in this category. of 45 pool & spa services · 5.0★ from 93 Google reviews

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Report card

Percentile vs other pool & spa services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.North East Pool & Wash is better than 100% of pool & spa services.A
100
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.North East Pool & Wash is better than 99% of pool & spa services.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.North East Pool & Wash is better than —% of pool & spa services.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.North East Pool & Wash is better than 100% of pool & spa services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.North East Pool & Wash is better than 100% of pool & spa services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.North East Pool & Wash is better than —% of pool & spa services.–
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Reviews for your job

Customers hired North East Pool & Wash for 3 kinds of job.

North East Pool & Wash for pump repairs & installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Pump repairs & installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 5
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 6 Google reviews tagged “Pump repairs & installation”

TheRotundxLocal Guide · 63 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Have been servicing my troubled pool for months, and do a great job. Consistently on time, professional, and have my water looking great. Highly recommend.

Great pricePump repairs & installationSwimming pool automation and controls repair
Cliff15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Michael,John and Lance have been great. Always on point, great communication and service. I would recommend them to anyone for both cleaning and repairs !

Great pricePump repairs & installationSwimming pool automation and controls repair
Monica7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

We are very happy with North East Pool and Wash, I highly recommend them to anyone with a pool.

Great pricePump repairs & installationSwimming pool automation and controls repairSwimming pool equipment repair
1979reevesLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Mike and Sully are amazing. We are newer pool owners and freaked out when we came home to a green pool that we couldn’t figure out. After getting a few quotes Mike came in and beat them all. Next day service he was here treating the water and diagnosed a faulty salt cell. Had the part on order and 48 hrs later we a…

Customer photo from 1979reeves's reviewCustomer photo from 1979reeves's reviewCustomer photo from 1979reeves's reviewCustomer photo from 1979reeves's review
Great pricePump repairs & installationSwimming pool automation and controls repair
COLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Michael has been servicing my pool after having two different companies fail at meeting my needs and keeping my pool and tiles clean. I am so glad that I found this company and use their services. They even updated my automation to meet all my requirements.

Great pricePump repairs & installationSwimming pool automation and controls repairService not listed
Lynn5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I waited to hear back from another company for two days . Happy to say , I called Mike on a Sunday and my pool pump was repaired on Monday before dinner . Bob and lynn in Village of Fireside.

Great pricePump repairs & installation

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 72%Reasonable 28%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Swimming pool automation and controls repair7—
Pump repairs & installation6—
Swimming pool equipment repair2—

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