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North East Pool & Wash

Pool cleaning service · Jacksonville, FL · reviewed since 2024

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%99+25.8Value 15%100+15.2Experts Score= 100Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#1 of 45 pool & spa servicesPosition by Experts Score among all companies we track in this category. · better than 100%
5.0 ★★★★★ 93 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
86%reviews answered by the owner
Oct 2026latest review

North East Pool & Wash at a glance

Customers describe North East Pool & Wash as punctual, professional, and communicative, noting that technicians consistently arrive on time and provide detailed feedback via email with photos and chemical reports. Reviewers highlight the company's ability to resolve specific issues like algae blooms, stains, and pump repairs without pressuring clients into unnecessary upgrades. The service includes weekly maintenance, water balancing, and equipment checks, with clients frequently mentioning fair pricing and the staff's willingness to educate new pool owners on proper care.

  • Google rating: 5.0 out of 5 from 93 reviews (100% five-star).
  • Reviews on this page: 93 Google reviews (84 with written comments, 13 with photos).
  • Owner responses: the business replied to 86% of reviews.
  • Most recent review: October 27, 2026.
  • Service: Pool & Spa Service serving Jacksonville, Florida.

Data from Google, last updated November 3, 2026.

Score profile vs other pool & spa services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and value; weakest: reliability.

Satisfaction100Reliability99Craft & service–Value100Momentum100Replies to reviews–Satisfaction: 100 (median 85)Reliability: 99 (median 80)Value: 100 (median 95)Momentum: 100 (median 100)
North East Pool & WashPool & Spa Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.North East Pool & Wash: 100/100 on this factor. Category median: 85.A
100
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.North East Pool & Wash: 99/100 on this factor. Category median: 80.A
99
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.North East Pool & Wash: 100/100 on this factor. Category median: 95.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.North East Pool & Wash: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 49.–
–

Bar = this company · dark tick = category median.

Star ratings

93 Google reviews we collected

  • 5 stars93100%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 84 written reviews

  • Praise180100%
  • Complaints00%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price2672%
  • Reasonable1028%
  • Overpriced00%
  • Not sure00%

Topic share

How often each topic comes up in the written reviews

  • Would recommend4022%
  • Quality & results3821%
  • Staff & attitude3721%
  • Speed & response2514%
  • Communication179%
  • Honesty & trust179%
  • Price & value63%

What customers talk about

We read 84 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “I would recommend them to anyone for both cleaning and repairs !”
  • “Always there, always friendly and always a great job.”
  • “They are responsive, professional, and get the job done.”
  • “Consistently on time, professional, and have my water looking great.”
  • “Exceptional work, professional crew, and excellent communication.”
  • “They’re always prompt, reliable, and do a great job every week.”
  • “The pricing was fair, and the quality of work was excellent.”

People customers mention

  • Mike 19 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired North East Pool & Wash for 3 kinds of job. Pick one to see what they paid and said.

Recent reviews

ÀprilLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★

Always there, always friendly and always a great job. Our dogs even approve! Thanks for the great job!

Nick1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Mike answered my call on the first ring and had a technician out later that day to clean my pool and get the pump back on schedule. Since then, Mike has been working on getting our pool looking crystal clear, balancing our levels, and providing me with valuable lessons along the way. I highly recommend Mike and his…

Reasonable priceSwimming pool automation and controls repair
TheRotundxLocal Guide · 63 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Have been servicing my troubled pool for months, and do a great job. Consistently on time, professional, and have my water looking great. Highly recommend.

Great pricePump repairs & installationSwimming pool automation and controls repair
ErnieLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

These guys keep our pool looking AMAZING. They always show up and do what they say they are going to do. HIGHLY RECOMMENDED.

Cherline2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

They are very informative, great service. Mike is one hell of a guy plus John provide exceptional services. Really takes his time to do a great job and not once do they pressure you into getting weekly service. They just let the work speak for itself. Would definitely recommend.

Reasonable price
Brad3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

We couldn’t be happier with our weekly pool service! Our pool is brand new, and they keep it looking just as beautiful as the day it was finished. They’re always prompt, reliable, and do a great job every week. Highly recommend them

Reasonable price

Photos

Customer reviews

5.0 ★★★★★ 93 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Àpril Stuart KleineLocal Guide · 15 reviewsTotal number of Google reviews Àpril has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Always there, always friendly and always a great job. Our dogs even approve! Thanks for the great job!

Nick1 reviewTotal number of Google reviews Nick has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Mike answered my call on the first ring and had a technician out later that day to clean my pool and get the pump back on schedule. Since then, Mike has been working on getting our pool looking crystal clear, balancing our levels, and providing me with valuable lessons along the way. I highly recommend Mike and his team. They are responsive, professional, and get the job done. Thanks Mike!

  • Price assessment: Reasonable price
  • Services: Swimming pool automation and controls repair
TheRotundxLocal Guide · 63 reviewsTotal number of Google reviews TheRotundx has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Have been servicing my troubled pool for months, and do a great job. Consistently on time, professional, and have my water looking great. Highly recommend.

  • Price assessment: Great price
  • Services: Pump repairs & installation, Swimming pool automation and controls repair
Ernie JonesLocal Guide · 24 reviewsTotal number of Google reviews Ernie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

These guys keep our pool looking AMAZING. They always show up and do what they say they are going to do. HIGHLY RECOMMENDED.

Cherline F2 reviewsTotal number of Google reviews Cherline has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They are very informative, great service. Mike is one hell of a guy plus John provide exceptional services. Really takes his time to do a great job and not once do they pressure you into getting weekly service. They just let the work speak for itself. Would definitely recommend.

  • Price assessment: Reasonable price
Response from the owner · 4 weeks ago

Thank you for the kind words!

Brad Daniels3 reviewsTotal number of Google reviews Brad has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We couldn’t be happier with our weekly pool service! Our pool is brand new, and they keep it looking just as beautiful as the day it was finished. They’re always prompt, reliable, and do a great job every week. Highly recommend them

  • Price assessment: Reasonable price
Response from the owner · 4 weeks ago

Thank you Brad! Beautiful pool we appreciate you for letting us handle it.

Cliff Oliveira15 reviewsTotal number of Google reviews Cliff has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Michael,John and Lance have been great. Always on point, great communication and service. I would recommend them to anyone for both cleaning and repairs !

  • Price assessment: Great price
  • Services: Pump repairs & installation, Swimming pool automation and controls repair
Response from the owner · 4 weeks ago

Thank you sir!

Liz WassnerLocal Guide · 25 reviewsTotal number of Google reviews Liz has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I found this company in a last minute panic and they are AMAZING!! We were just looking for a one time service, but they did such a fantastic job, we decided sign up for monthly service. Exceptional work, professional crew, and excellent communication. Our pool has never looked better!!

  • Price assessment: Great price
Response from the owner · 4 weeks ago

We did make it happen! Thank you for the opportunity

Dei Singletary5 reviewsTotal number of Google reviews Dei has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

------------------------------ ⭐⭐⭐⭐⭐ Exceptional Service and Sparkling Results! I have been using North East Pool & Wash for a few months now, and I couldn't be happier with the results. Mike handles my weekly pool maintenance and does an outstanding job. Mike is always professional, punctual, and highly thorough. Before he started taking care of it, my pool water was dealing with a stubborn black algae problem. Mike took care of the black algae completely, and now the water is consistently crystal clear and perfectly balanced every single week. What I appreciate most is the communication and reliability. He shows up exactly when scheduled, and you can tell he genuinely cares about doing a high-quality job. If you live in the Middleburg or Clay County area and need stress-free pool care, I highly recommend!

  • Price assessment: Reasonable price
Response from the owner · 4 weeks ago

Thank you Dei!

Robert Herren2 reviewsTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Northeast Pool is a great business! They are friendly and professional, as well as being great communicators. A+ My pool is always crystal clean!

  • Price assessment: Great price
  • Services: Service not listed
Response from the owner · 4 weeks ago

Thank you sir!

North East Pool & Wash on Google Maps →

Business details