Auto repair shop · Worthington, OH · reviewed since 2011
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%24+1.7Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#57 of 148 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 62%
4.8★★★★★129 Google reviews · 14 photos
95%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently cite quick turnaround times, transparent communication, and fair pricing for services like brake repairs, electrical diagnostics, and tire maintenance. Positive reviews highlight same-day service and honest assessments that avoid unnecessary upselling. However, a small number of low-star reviews report significant issues with unauthorized work, inflated costs, and repeated mechanical failures, suggesting inconsistent quality control for some clients.
Google rating: 4.8 out of 5 from 129 reviews (95% five-star).
Reviews on this page: 129 Google reviews (97 with written comments, 1 with photos).
Owner responses: the business replied to 1% of reviews.
Most recent review: October 18, 2026.
Service: Auto Repair Shop serving Worthington, Ohio.
Data from Google, last updated October 25, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Northwest Auto ServiceAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Northwest Auto Service: 94/100 on this factor. Category median: 87.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Northwest Auto Service: 88/100 on this factor. Category median: 83.A
88
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Northwest Auto Service: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Northwest Auto Service: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Northwest Auto Service: 24/100 on this factor. Category median: 59.D
24
Bar = this company · dark tick = category median.
Star ratings
129 Google reviews we collected
4.8of 5
5 stars12295%
4 stars22%
3 stars00%
2 stars11%
1 star43%
Praise vs complaints
Phrases our text analysis found in 97 written reviews
95%praise
Praise18495%
Complaints105%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1763%
Reasonable933%
Overpriced00%
Not sure14%
Topic share
How often each topic comes up in the written reviews
7topics
Honesty & trust3820%
Price & value3719%
Quality & results3518%
Staff & attitude2814%
Would recommend2613%
Speed & response2412%
Communication63%
What customers talk about
We read 97 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…hat he loves what he does and he’s trying to bring back the sense of integrity and community you used to have with your neighborhood repair shop.…”
“My experience with them is pretty much the definition of a scam.”
“It was priced reasonably and is backed by a warranty.”
“Nas Car is overpriced, sketchy, & dishonest.”
“Outstanding service, great communication and affordable repairs.”
“I took my wife's car in to get her brakes fixed because they were not working correctly.”
“Dan and Brian were both wonderful to work with - professional and caring.”
“I highly recommend getting your car in for Free Vehicle inspection before something actually fails to work and you find yourself stuck on the road.”
“what a joke, please PLEASE stay away from here, i have an older truck "late 90's" no rust,under 200,000 miles only needed a heater hose.”
“The repairs were done quickly, efficiently and without any up charge.”
“And explained everything to me before patching my tire and just showing me how much tread I have left.”
People customers mention
Jay9 reviews
Columbus4 reviews
Garage4 reviews
Brian3 reviews
Car3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Northwest Auto Service for 8 kinds of job. Pick one to see what they paid and said.
mdill33 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 days ago★★★★★
Needed repair on my 2015 Chevy Equinox. The repairs were done quickly, efficiently and without any up charge. The customer service was excellent, Brian, the new owner displayed a very in depth knowledge of his field. It was apparent that he loves what he does and he’s trying to bring back the sense of integrity and…
Great priceEngine repairService not listed
Ryan10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Dan and Brian were both wonderful to work with - professional and caring. Brian was able to meticulously repair the last person’s “fix” for the cylinders. I am very happy with the accurate diagnosis and completed work. It was priced reasonably and is backed by a warranty. Finally a shop I feel I can trust.
JohnLocal Guide · 38 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Outstanding service, great communication and affordable repairs. I have a 2019 Chrysler Pacifica Minivan with 107,000 miles. It needed rear brakes, new spark plugs and they also noticed an oil leak. I dropped it off in the morning and picked it up by end of the day. That is important to me to not be without a car…
KoryLocal Guide · 22 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I really appreciate this company, they went out of their way to help me in a tough moment. Great customer service, and honesty.
Great price
Brian3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Diagnose the problems. Timely communication about recommended solutions. Fair and honest pricing, completed on time as promised.
Great Customer service!
Thomas3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
I was considering trading my Pilot, but a trip to Northwest AS and me and my pilot are friends again.
Needed repair on my 2015 Chevy Equinox. The repairs were done quickly, efficiently and without any up charge. The customer service was excellent, Brian, the new owner displayed a very in depth knowledge of his field. It was apparent that he loves what he does and he’s trying to bring back the sense of integrity and community you used to have with your neighborhood repair shop. Well done! I will definitely be returning.
7 months later… I had to have work done on a different car. I refused to use any other shop but this one. They are fair, equitable and kind. So thankful we found them!
Price assessment: Great price
Services: Engine repair, Service not listed
John Watson2 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Dan and Brian were both wonderful to work with - professional and caring. Brian was able to meticulously repair the last person’s “fix” for the cylinders. I am very happy with the accurate diagnosis and completed work. It was priced reasonably and is backed by a warranty. Finally a shop I feel I can trust.
Lynn Bender1 reviewiTotal number of Google reviews Lynn has written across all businesses on Google Maps, not just this one.
Outstanding service, great communication and affordable repairs. I have a 2019 Chrysler Pacifica Minivan with 107,000 miles. It needed rear brakes, new spark plugs and they also noticed an oil leak. I dropped it off in the morning and picked it up by end of the day. That is important to me to not be without a car for more than a day. I highly recommend getting your car in for Free Vehicle inspection before something actually fails to work and you find yourself stuck on the road.
Shelby Wilson3 reviewsiTotal number of Google reviews Shelby has written across all businesses on Google Maps, not just this one.
