Flooring store · Cleveland, TN · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 against the other companies in this category (Satisfaction and Reliability also count absolute quality: 65% absolute, 35% relative), then weighted:Satisfaction 50%97+48.5Reliability 21%98+21Momentum 11%82+9.4Track record 10%38+3.8Accountability 7%65+4.6Experts Score= 87Not enough data for craft & service, value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#1 of 30 pet storesiPosition by Experts Score among all companies we track in this category. · better than 100%
5.0★★★★★144 Google reviews · 10 photos
97%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of reviews from the last 24 months that gave 1 or 2 stars.
Customers rate the store five stars based on 144 reviews, highlighting professional assistance with product selection, competitive pricing, and punctual installation crews. Reviewers frequently mention effective communication regarding scheduling and project updates, as well as helpful guidance for both local and out-of-state clients. One recurring criticism involves installation quality, specifically complaints about improper carpet installation over existing laminate flooring and accidental damage to surrounding walls and doors during the process.
Google rating: 5.0 out of 5 from 144 reviews (97% five-star).
Reviews on this page: 144 Google reviews (126 with written comments, 6 with photos).
Owner responses: the business replied to 37% of reviews.
Most recent review: October 21, 2026.
Service: Pet Store serving Cleveland, Tennessee.
Data from Google, last updated October 25, 2026.
Score profile vs other pet stores
Percentile per factor (100 = best)iPercentile vs other companies in the category: 70 means better than 70% of them.. Strongest: reliability and satisfaction; weakest: track record.
Norton's Floors & MorePet Stores median0 = centre, 100 = best
SatisfactioniSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; 65% absolute (3.5★ = 0, 5★ = 100), 35% vs the category.Norton's Floors & More is better than 97% of pet stores. Category median: 76.A
97
ReliabilityiReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better); 65% absolute (0% = 100, 15%+ = 0), 35% vs the category.Norton's Floors & More is better than 98% of pet stores. Category median: 71.A
98
Craft & serviceiCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review with highlights; 65% absolute (0% = 100, 10%+ = 0), 35% vs the category.Not enough reviews for this factor yet.–
–
ValueiValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Not enough reviews for this factor yet.–
–
MomentumiMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Norton's Floors & More is better than 82% of pet stores. Category median: 50.A
82
Track recordiTrack record · 7% of the scoreReview volume and years with reviews.Norton's Floors & More is better than 38% of pet stores. Category median: 50.D
38
AccountabilityiAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Norton's Floors & More is better than 65% of pet stores. Category median: 52.B
65
Bar = this company · dark tick = category median.
Star ratings
144 Google reviews we collected
5.0of 5
5 stars13997%
4 stars43%
3 stars11%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 126 written reviews
99%praise
Praise20599%
Complaints21%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude5527%
Price & value4120%
Would recommend3517%
Quality & results3416%
Speed & response189%
Communication168%
Honesty & trust84%
What customers talk about
We read 126 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was professional and friendly, also very knowledgeable about the products we wanted installed.”
“If you find your way to this place you’ve been divinely guided to the path of least resistance and will be treated with great customer service and fair prices.”
“I highly recommend them to anyone looking for flooring, you will be so glad you chose them!”
“So far excellent service for what seems like top notch products.”
“His installer was also a very nice guy who showed up on time and did a nice job for us”
“…Bartlee and his team were very quick to get everything scheduled, the communication is great!…”
“He is honest, professional, reliable, knowledgeable, caring, and incredibly patient.”
People customers mention
Sales14 reviews
Bartlee13 reviews
Carpet10 reviews
Flooring8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Robert5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 days ago★★★★★
My wife Peggy and I moved to Cleveland from Green Bay Wisconsin about 14 years ago. Now our house needed new flooring and the staff was outstanding in assisting my wife in picking out the correct flooring. What a relief! Professional OUTSTANDING SERVICE! Thank you. Robert Olson
DanLocal Guide · 22 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Bartlee was great to work with. He was professional and friendly, also very knowledgeable about the products we wanted installed. His installer was also a very nice guy who showed up on time and did a nice job for us
SteveLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Have a camper we're remodeling and went here for flooring options, staff was great and found the product we liked. Bartly then gave us his only samples to take home and see what colors worked best with our project. So far excellent service for what seems like top notch products. Definitely worth stopping by if you're considering your own flooring needs.
Antonio5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
This business is the most honest reliable courteous, professional and resourceful place I’ve dealt with in Cleveland. If you find your way to this place you’ve been divinely guided to the path of least resistance and will be treated with great customer service and fair prices. I will go no other place for my flooring needs based on my experience. Thank you
Valerie1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I have a rental house in Southeast Cleveland that needed flooring done, wholesale carpet was able to measure and install floors very fast and at a very good price. I would recommend them to anyone!
MarkLocal Guide · 68 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Bartlee was great from start to finish. I sent him pictures of the current flooring we have in our house and he tracked down the last few boxes of our hardwood in the country so we could replace the carpet in our master closet. If you live in the Cleveland area I highly recommend him and his team!
My wife Peggy and I moved to Cleveland from Green Bay Wisconsin about 14 years ago. Now our house needed new flooring and the staff was outstanding in assisting my wife in picking out the correct flooring. What a relief! Professional OUTSTANDING SERVICE! Thank you. Robert Olson
Response from the owner · a week ago
Robert, thank you for the wonderful 5-star review! After 14 years in Cleveland, your home deserves the best — we're so glad you trusted Norton's Floors & More with it. Enjoy the new floors! — The Norton's Floors & More Team
Dan MayeLocal Guide · 22 reviewsiTotal number of Google reviews Dan has written across all businesses on Google Maps, not just this one.
Bartlee was great to work with. He was professional and friendly, also very knowledgeable about the products we wanted installed. His installer was also a very nice guy who showed up on time and did a nice job for us
Response from the owner · a week ago
Thank you Dan!!
We hope you are enjoying your new flooring, and for many years to come. We greatly appreciate your kind words about our team! We take pride in making sure we provide a great experience for everyone.
Please feel free to send all your friends and family our way.
Steve NelsonLocal Guide · 17 reviewsiTotal number of Google reviews Steve has written across all businesses on Google Maps, not just this one.
Have a camper we're remodeling and went here for flooring options, staff was great and found the product we liked. Bartly then gave us his only samples to take home and see what colors worked best with our project. So far excellent service for what seems like top notch products. Definitely worth stopping by if you're considering your own flooring needs.
Response from the owner · 2 weeks ago
Steve,
Thank you for Steve!!
We are glad to be able to provide a product and service that met your needs.
Your business is greatly appreciated, and we can't wait to help you with your next project.
Tell all your friends and family about us, and we promise to provide them a great experience also.
Paula Holloway2 reviewsiTotal number of Google reviews Paula has written across all businesses on Google Maps, not just this one.
🌟🌟🌟🌟🌟
I cannot say enough wonderful things about Wholesale Carpet Sales & Flooring and especially Bartlee! He made what could have been an extremely stressful process so much easier, and he was truly outstanding to work with from beginning to end.
We had a pipe burst in our laundry room, which caused extensive water damage throughout the laundry room, the hallway leading to the garage, the dining room, and the main entryway. Our wood floors were damaged and had to be removed and replaced, so we had a lot of decisions to make.
Bartlee was there every step of the way. He was incredibly helpful when it came to choosing our tile and even helped me with the paint color. He is honest, professional, reliable, knowledgeable, caring, and incredibly patient. You can tell that he genuinely cares about his customers and wants them to be happy with the finished result.
One of the things I appreciated most was how accessible he was. He always answered our phone calls, was always kind and patient, and never made us feel like we were asking too many questions. He made us feel confident in every decision we made.
We truly could not have asked for a better person to work with. If you are looking for quality flooring, great prices, and someone who genuinely cares about doing things right, this is the place to go!
I will not go anywhere else for my flooring needs. Wholesale Carpet Sales & Flooring is absolutely TOP NOTCH! And Bartlee is truly one of a kind. I highly recommend them to anyone looking for flooring, you will be so glad you chose them!
Response from the owner · 2 weeks ago
Thank you so much Paula for such an AMAZING review!!!
Bartlee and our team take pride in their integrity and professionalism. And it definitely seems to be paying off. We truly appreciate your business, and trust in us to help complete all your projects.
Hope to see you soon, and we promise to continue to provide you with "TOP NOTCH" service.
Antonio Alexander5 reviewsiTotal number of Google reviews Antonio has written across all businesses on Google Maps, not just this one.
This business is the most honest reliable courteous, professional and resourceful place I’ve dealt with in Cleveland. If you find your way to this place you’ve been divinely guided to the path of least resistance and will be treated with great customer service and fair prices. I will go no other place for my flooring needs based on my experience. Thank you
Response from the owner · a month ago
Thank you Antonio, we are pleased to hear you are happy with your experience with us. We look forward to doing business with you again. Make sure you tell all your friends and family about us :-)
Valerie Stepp1 reviewiTotal number of Google reviews Valerie has written across all businesses on Google Maps, not just this one.
I have a rental house in Southeast Cleveland that needed flooring done, wholesale carpet was able to measure and install floors very fast and at a very good price. I would recommend them to anyone!
Response from the owner · a month ago
Awesome Valerie!! Thank you so much for the kind words. Hope to do business with you soon. Don't forget to refer us to everyone who would enjoy the same excellent service.
Mark RidenLocal Guide · 68 reviewsiTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
Bartlee was great from start to finish. I sent him pictures of the current flooring we have in our house and he tracked down the last few boxes of our hardwood in the country so we could replace the carpet in our master closet. If you live in the Cleveland area I highly recommend him and his team!
Response from the owner · a month ago
Mark, it was our pleasure to make sure you got exactly what you wanted. Please tell all your friends and family to come see us.
Alec PalerLocal Guide · 17 reviewsiTotal number of Google reviews Alec has written across all businesses on Google Maps, not just this one.
The whole experience was excellent, I recently purchased a home in northern Cleveland that needed the carpet redone, I was in a rush to have the work complete so I could start moving things in, Bartlee and his team were very quick to get everything scheduled, the communication is great! 10/10
Response from the owner · a month ago
Alec, thank you for trusting us to help get you moved into your new home as quickly as you needed.
Please tell all your friends and family to come see us.
David Brinker3 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Awesome job! Floors look fantastic. They are our go to flooring company. Used them since 2007. A very happy return customer😊👍
Response from the owner · a month ago
Thank you David for being part of our family for almost 20 years!! We really appreciate you. We thank you in advance for all future referrals of friends and family.
Dina Hendrix5 reviewsiTotal number of Google reviews Dina has written across all businesses on Google Maps, not just this one.
Went here on a lark looking for carpet remnants. Drove from Murphy, NC, and although we didn't find any remnants, the owner was super kind and even made a call to another carpet place down the road to make sure they had some. Reminded me of the Macy's vs. Gimbels Santa scene from Miracle on 34th Street. Stop by for lots of other flooring options, and pet the sweetest dog, Topper. Hope to give them business in the future.
Response from the owner · a month ago
So glad you stopped in to see us Dina, and glad we could help out the best we could. Please refer any local friends and family our way. We will greatly appreciate it
