iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%77+18.7Value 14%100+14.1Replies to reviews 7%90+6.4Craft & service penalty89−1.1Momentum penalty73−2.7Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#56 of 78 furniture deliveryiPosition by Experts Score among all companies we track in this category. · better than 29%
4.9★★★★★566 Google reviews · 24 photos
96%five-star reviews
4.72★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
97%reviews answered by the owner
$758typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Not A Hobby Moving holds a 4.9 rating from 566 reviews, with customers frequently citing efficient crews, careful handling of belongings, and responsive communication from the owner during the booking process. Recurring themes highlight professional conduct, punctuality, and competitive pricing for both standard and complex residential moves. However, a minority of low-star reviews describe instances of property damage, lost items, and perceived unprofessionalism in customer service interactions.
Google rating: 4.9 out of 5 from 566 reviews (96% five-star).
Reviews on this page: 566 Google reviews (534 with written comments, 22 with photos).
Owner responses: the business replied to 97% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: momentum.
Not A Hobby MovingFurniture Delivery median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Not A Hobby Moving: 84/100 on this factor. Category median: 92.A
84
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Not A Hobby Moving: 77/100 on this factor. Category median: 88.B
77
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not A Hobby Moving: 89/100 on this factor. Category median: 96.A
89
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not A Hobby Moving: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Not A Hobby Moving: 73/100 on this factor. Category median: 100.B
73
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not A Hobby Moving: 90/100 on this factor. Category median: 82.A
90
Bar = this company · dark tick = category median.
Star ratings
566 Google reviews we collected
4.9of 5
5 stars54196%
4 stars51%
3 stars31%
2 stars51%
1 star122%
Praise vs complaints
Phrases our text analysis found in 534 written reviews
97%praise
Praise1,27997%
Complaints433%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
99%fair
Great price3649%
Reasonable3649%
Overpriced11%
Not sure11%
$758-7% vs typical furniture delivery
Middle half of what 58 customers paid ($529–$1.3k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude33225%
Speed & response32625%
Would recommend23418%
Quality & results19715%
Price & value1259%
Communication685%
Honesty & trust403%
What customers talk about
We read 534 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Plus they were personable and gassed up my mom who was helping me move.”
“I reached out to Matt Aubry twice to discuss coverage options with my agent and was hung up on twice.”
“It's been a few days since I moved and it looks like everything was moved quickly and in perfect condition.”
“The 2 man crew arrived late, to our 2 story home on Alvin High Ln a yr ago, tired at 3pm after finishing a hard move earlier the same day.”
“Very professional very efficient highly recommend them better than the rest!”
“Would not recommend to a friend and I am shocked at all of these 5 star reviews.”
“Brian and Jordan did a fantastic job the day of the move.”
“The nice cherry wood dresser looks worse after it was touched up than it looked damaged.”
“Matt was able to quote us over the phone and the price was very reasonable.”
“A large chunk of wood had been ripped off the stand.”
“They were so kind, chipper, communicative and professional (in 100 degree weather!”
“Again, the lack of communication and transparency is very frustrating.”
“Matt the owner is really cool and straight to the point and up front.”
People customers mention
Matt69 reviews
Andrew31 reviews
Cody31 reviews
Keenan24 reviews
Jordan21 reviews
Justin17 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Not A Hobby Moving for 8 kinds of job. Pick one to see what they paid and said.
Nicholas6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Incredible company with incredible people! I did not expect to laugh and have so much fun during a move! These guys were fantastic, crew was amazing! If your moving this is who you want!
Paid $1,500–2,000Great priceLocal moving
DanaLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Unbelievable cautious the 2 worked well as a team Thane and Robert
Reasonable for all that they did
Accomplished move quickly
AndiLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Had a great experience moving with them! Brandon and Kenan did an amazing job. It's been a few days since I moved and it looks like everything was moved quickly and in perfect condition. Plus they were personable and gassed up my mom who was helping me move. Definitely recommend!
JerryLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great job today. Brian was the crew chief and they all did an excellent job.. plus did a 3 and a half hour drive.
Paid $3,000–3,500
Bradley10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I needed to move some outdoor furniture immediately. I called Not a Hobby Moving and they were able to get me in their schedule as quickly as possible! Great experience! If you need help moving anything do not hesitate, CALL THEM!!!
Paid $500–1,000Reasonable priceLocal moving
Libby4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
My movers did an amazing job (Brian was one of them) !! They packed everything very carefully and worked quickly. It was one of the hottest days of the year and they worked so hard! Thankful for them helping me with my move
I was moving from a one bedroom first floor apartment 1/4 mile away to a fifth floor apartment with freight elevators and it took them six hours to move me. They didn’t have another move lined up and I feel that they moved to slow as they could to drive my bill up to $1500. I will never use them again and I recommend you don’t either..
Services: Small furniture moving
Nicholas Hogan6 reviewsiTotal number of Google reviews Nicholas has written across all businesses on Google Maps, not just this one.
Incredible company with incredible people! I did not expect to laugh and have so much fun during a move! These guys were fantastic, crew was amazing! If your moving this is who you want!
Price assessment: Great price
Price: $1,500–2,000
Services: Local moving
Dana SmithLocal Guide · 14 reviewsiTotal number of Google reviews Dana has written across all businesses on Google Maps, not just this one.
Matt, and his company took the time to help move my son's lego ship (18 feet) to Texas Children's Hospital for display. I am greatful and so appreciative that he gives to the community. THEY MOVED A LEGO SHIP IN ONE PIECE (impressive)! Please support this company!!
Services: Local moving, Oversized-item moving, Service not listed
Andi LyonsLocal Guide · 14 reviewsiTotal number of Google reviews Andi has written across all businesses on Google Maps, not just this one.
Had a great experience moving with them! Brandon and Kenan did an amazing job. It's been a few days since I moved and it looks like everything was moved quickly and in perfect condition. Plus they were personable and gassed up my mom who was helping me move. Definitely recommend!
Price assessment: Reasonable price
Price: $500–1,000
Services: Small furniture moving, Local moving, In-state moving
Jerry GreerLocal Guide · 14 reviewsiTotal number of Google reviews Jerry has written across all businesses on Google Maps, not just this one.
⭐️ 1-Star Review
I had a very disappointing experience with Not A Hobby Moving, specifically with the customer service I called over the phone.
During the call, I explained that I was looking for help with a moving job, but I also made it clear that I could not afford to pay $400+. Instead of taking the time to understand what I actually needed done or discussing whether there was an option that could work within my budget, the person I spoke with completely disregarded the job I was offering.
What really bothered me was that the conversation seemed to become solely about the price rather than the actual job I was calling about. I was trying to explain the situation and what I needed, but I felt like I wasn’t even being heard. The call ultimately ended with him hanging up on me.
I understand that businesses have minimum prices and may not be able to accommodate every customer. That’s completely understandable. What isn’t acceptable, in my opinion, is dismissing a potential customer without even taking the time to properly hear them out and then hanging up.
Customer service matters, especially when someone is reaching out for help. Based on my experience, I was very disappointed with how this situation was handled and would have a hard time recommending Not A Hobby Moving to others.
Vivek Bhatia6 reviewsiTotal number of Google reviews Vivek has written across all businesses on Google Maps, not just this one.
