Child care agency · Washington, DC · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%96+66.5Reliability 31%92+28.3Craft & service penalty96−0.4Experts Score= 94Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#2 of 22 nanny servicesiPosition by Experts Score among all companies we track in this category. · better than 95%
5.0★★★★★23 Google reviews · 7 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google users rate Nounou Nanny five stars based on twenty-three reviews, highlighting the agency's effectiveness in matching families with suitable childcare providers. Clients frequently cite the owner's responsiveness, thorough communication, and ability to understand specific family needs as key factors in successful placements. The service is described as professional and reassuring, with no recurring criticisms identified in the provided excerpts.
Google rating: 5.0 out of 5 from 23 reviews (100% five-star).
Reviews on this page: 23 Google reviews (23 with written comments).
Owner responses: the business replied to 26% of reviews.
Most recent review: January 7, 2026.
Service: Nanny Service serving Washington, District of Columbia.
Data from Google, last updated October 25, 2026.
Score profile vs other nanny services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
Nounou NannyNanny Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Nounou Nanny: 96/100 on this factor. Category median: 85.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Nounou Nanny: 92/100 on this factor. Category median: 78.A
92
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Nounou Nanny: 96/100 on this factor. Category median: 97.A
96
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 89.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Nounou Nanny: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 91.–
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Bar = this company · dark tick = category median.
Star ratings
23 Google reviews we collected
5.0of 5
5 stars23100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 23 written reviews
100%praise
Praise45100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
6topics
Would recommend1431%
Staff & attitude1124%
Quality & results716%
Honesty & trust511%
Speed & response49%
Communication49%
What customers talk about
We read 23 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“As a perinatal therapist in the Northern Virginia area, I highly recommend Tiffany and Nounou Nanny!”
“She’s warm, professional, and deeply invested in matching families with the right person — not just “filling a role.”
“Her top-notch communication skills made it easy to clarify any questions or concerns, and her friendly personality put me at ease.”
“…ginning the (oftentimes overwhelming) process of finding someone they trust to watch over their most precious little one.…”
“Tifanny was very responsive and kind, when I reached out to her with an emergency need recently.”
“Tiffany brought me so much comfort with her patience in explaining the process and answering all of my annoying questions with detailed and thorough answers.”
People customers mention
Tiffany8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Sarah10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Such an incredible resource for families beginning the (oftentimes overwhelming) process of finding someone they trust to watch over their most precious little one. As a perinatal therapist in the Northern Virginia area, I highly recommend Tiffany and Nounou Nanny!
Lindsay4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Nounou Nanny has been such a blessing for me during this crazy season of life. Tiffany goes above and beyond for her clients to make sure they are taken care of. She has so much knowledge and wisdom in this field. I'd recommend Nounou to anyone looking for a top quality agency!
BekaLocal Guide · 44 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
Working with Tiffany is such a pleasure. She’s warm, professional, and deeply invested in matching families with the right person — not just “filling a role.” She listens carefully, takes time to understand what matters to parents, and is very thoughtful in her approach. I’m impressed by her dedication and the…
Emily6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Outstanding service - highly recommend. Tiffany is very knowledgeable, thorough, and most importantly she is so calm and reassuring. Its been a joy to work with her and Nounou nanny.
CynthiaLocal Guide · 21 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Tiffany's passion for helping families and connecting them with the right nanny in a personal and caring way is so refreshing! She has years of experience and knowledge in the industry and it shows!
Nicholas7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Tiffany was incredible! She offered amazing insights throughout the process, was well organized, was available whenever we needed her and delivered ahead of her timeline. Could not recommend more!
Such an incredible resource for families beginning the (oftentimes overwhelming) process of finding someone they trust to watch over their most precious little one. As a perinatal therapist in the Northern Virginia area, I highly recommend Tiffany and Nounou Nanny!
Response from the owner · 9 months ago
Thank you so much for your feedback! We are always happy to support families and professionals in search of quality care!
Lindsay4 reviewsiTotal number of Google reviews Lindsay has written across all businesses on Google Maps, not just this one.
Nounou Nanny has been such a blessing for me during this crazy season of life. Tiffany goes above and beyond for her clients to make sure they are taken care of. She has so much knowledge and wisdom in this field. I'd recommend Nounou to anyone looking for a top quality agency!
Response from the owner · 10 months ago
Thank you so much Lindsay- it's been a pleasure getting to know you and your family, and discussing the best solutions for a long term relationship with your nanny!
Beka AtwaterLocal Guide · 44 reviewsiTotal number of Google reviews Beka has written across all businesses on Google Maps, not just this one.
Working with Tiffany is such a pleasure. She’s warm, professional, and deeply invested in matching families with the right person — not just “filling a role.” She listens carefully, takes time to understand what matters to parents, and is very thoughtful in her approach. I’m impressed by her dedication and the quality of care she brings to her work. Highly recommend her agency to any family looking for a nanny they can trust.
Response from the owner · 11 months ago
We truly appreciate your kind review! Such a pleasure working with you!
Emily M6 reviewsiTotal number of Google reviews Emily has written across all businesses on Google Maps, not just this one.
Outstanding service - highly recommend. Tiffany is very knowledgeable, thorough, and most importantly she is so calm and reassuring. Its been a joy to work with her and Nounou nanny.
Response from the owner · a year ago
Thank you so much Emily! We’re so glad you had a great experience- we truly appreciate your trust and kind words!
Cynthia & MamistadLocal Guide · 21 reviewsiTotal number of Google reviews Cynthia has written across all businesses on Google Maps, not just this one.
Tiffany's passion for helping families and connecting them with the right nanny in a personal and caring way is so refreshing! She has years of experience and knowledge in the industry and it shows!
Response from the owner · 9 months ago
Thank you Cynthia! It's always a pleasure collaborating with you and your new mom groups!
Nicholas Gillette7 reviewsiTotal number of Google reviews Nicholas has written across all businesses on Google Maps, not just this one.
Tiffany was incredible! She offered amazing insights throughout the process, was well organized, was available whenever we needed her and delivered ahead of her timeline. Could not recommend more!
Nichole DaleLocal Guide · 11 reviewsiTotal number of Google reviews Nichole has written across all businesses on Google Maps, not just this one.
I absolutely love working with this agency! Tiffany has helped me on three occasions find families and they have been a perfect match every time. If you are a nanny looking for placement Nou Nou Nanny is the way to go!
Mrs S2 reviewsiTotal number of Google reviews Mrs has written across all businesses on Google Maps, not just this one.
Nounou Nanny was amazing at understanding our family’s needs and finding the perfect nanny for us!
First, I really appreciate that they took the time to listen and learn about our children and what we were looking for in a caregiver. With three kids that are four years apart, we needed someone who could balance different needs and energy levels - and they totally delivered - our nanny has been fantastic! She engages with the older kids with age-appropriate activities while still giving our toddler the care and attention she needs.
I am so grateful for Nounou Nanny’s thoughtful and personalized approach that gave us peace of mind knowing our family is in great hands.
Highly recommend!
Wendy Soto3 reviewsiTotal number of Google reviews Wendy has written across all businesses on Google Maps, not just this one.
