PLUMBERS · MILWAUKEE, WI
43SCORE

O & W Heating and Cooling LLC

Better than 39% of plumbers · #55 of 90

4.9★236 Google reviews
4.97★last 12 months
2.6%1–2★ in 2 yrs (avg 2.6%)
89%complaints answered

Recent priced reviews

★★★★★ Fran · a month ago

I couldn't get the company who installed my tankless water heater to service the unit. I called O and W and Omer came the next day. The unit had a defective gasket and was leaking. Omer got us a new unit under warrenty from the manufacturer, not just a repair part. The install went great and he fixed some issues…

Paid $2,000+Reasonable priceWater heater installation
★★★★★ Brad · a month ago

We had a new gas shut off valve for our stove installed.The installer was very personable and did the work quickly and at a reasonable price.

Paid $200–400Reasonable price
★★★★★ Ein · 2 months ago

We had our water heater replaced in July, and Omer did a great job! He was friendly, knowledgeable, and took the time to explain everything along the way. He also pointed out a few other issues that we had no idea about and even offered to fix them right then and there, which we really appreciated. It's hard to…

Paid $2,000+Reasonable priceWater heater installation
★★★★★ Char · 3 months ago

I can't say enough about my experience with Omer. Had an appointment scheduled to have my A/C unit looked at that was not functioning. Omer volunteered to move my appointment up because he knew the upcoming days were going to be very hot. He was very thorough in his work, explanations and recommendations.

Paid $1,800–2,000Reasonable priceA/C system dismantlementA/C system repair
★★★★★ Scott · 3 months ago

O&W was extremely knowledgeable about my tankless water heater and solved a major problem resulting from a remodeling project. Extremely professional, and experienced. Highly recommended.

Paid $200–400Reasonable priceWater heater repair
★★★★★ Donna · 5 months ago

Omer polite and explained things, to my understanding. Direct and to the point. Notify when on the way. Follow up call, making sure things were still working well. 2nd time contacting for service needed. Different problem. Helpful! Highly recommend if you don't know who to call.

Paid $200–300Reasonable priceWater heater repair

vs category

Blue = O, grey = plumbers average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 5.00★ (9 reviews)2024-Q2: 5.00★ (4 reviews)2024-Q3: 5.00★ (1 reviews)2024-Q4: 5.00★ (8 reviews)2025-Q1: 5.00★ (7 reviews)2025-Q2: 5.00★ (9 reviews)2025-Q3: 4.73★ (15 reviews)2025-Q4: 4.50★ (8 reviews)2026-Q1: 5.00★ (6 reviews)2026-Q2: 5.00★ (7 reviews)2026-Q3: 4.93★ (15 reviews)2026-Q4: 5.00★ (2 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$383-20% vs typical plumbers

Bar = middle half of what customers paid · gold mark = category median.

Great price 22%Reasonable 78%Overpriced 0%Not sure 0%

Score factors

Satisfaction
17
Reliability
28
Craft & service
54
Value
68
Momentum
95
Track record
58
Accountability
67

Praised for

Google highlights · percentile vs peers

Quality
+60 / −0
Professionalism
+59 / −2
Responsiveness
+59 / −2
Punctuality
+54 / −0
Value
+44 / −0

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