PLUMBERS · MILWAUKEE, WI
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%17+5.9Reliability 15%28+4.2Craft & service 20%54+10.8Value 10%68+6.8Momentum 8%95+7.6Track record 7%58+4.1Accountability 5%67+3.4Experts Score= 43Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.43SCORE
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%17+5.9Reliability 15%28+4.2Craft & service 20%54+10.8Value 10%68+6.8Momentum 8%95+7.6Track record 7%58+4.1Accountability 5%67+3.4Experts Score= 43Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.43SCOREO & W Heating and Cooling LLC
Better than 39% of plumbers · #55 of 90
4.9★236 Google reviewsGoogle star rating as shown on Google Maps.
4.97★last 12 monthsAverage stars on reviews from the last 12 months only.
2.6%1–2★ in 2 yrs (avg 2.6%)Share of reviews from the last 24 months that gave 1 or 2 stars.
89%complaints answeredShare of 1–3★ reviews the owner publicly replied to.
O & W Heating and Cooling LLC for drain cleaning
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.0
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).—
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$176–$580
No written reviews mention this job yet.
No written reviews about this job yet.
vs category
Blue = O, grey = plumbers average
Rating over time
Price
$383-20% vs typical plumbers
Bar = middle half of what customers paid · gold mark = category median.
Great price 22%Reasonable 78%Overpriced 0%Not sure 0%
Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%17+5.9Reliability 15%28+4.2Craft & service 20%54+10.8Value 10%68+6.8Momentum 8%95+7.6Track record 7%58+4.1Accountability 5%67+3.4Experts Score= 43Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
17
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
28
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
54
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
68
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
95
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
58
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
67
Praised for
Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.
Quality
+60 / −0
Professionalism
+59 / −2
Responsiveness
+59 / −2
Punctuality
+54 / −0
Value
+44 / −0
