Oil change service · Chico, CA · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%73+39.8Reliability 24%67+16.2Value 14%96+13.6Replies to reviews 7%73+5.2Craft & service penalty92−0.8Experts Score= 74Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#37 of 50 oil change servicesiPosition by Experts Score among all companies we track in this category. · better than 27%
4.7★★★★★1,063 Google reviews · 14 photos
85%five-star reviews
4.78★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate the business 4.7 out of 5 based on 1063 reviews, with the owner responding to 63% of them. Customers frequently describe the staff as friendly, professional, and efficient, noting that oil changes are typically completed quickly at fair prices. Recurring themes include thorough inspections and helpful communication regarding vehicle issues. However, some lower-rated reviews cite long wait times, missed safety checks, and instances of overcharging or service interruptions as common criticisms.
Google rating: 4.7 out of 5 from 1,063 reviews (85% five-star).
Reviews on this page: 1,063 Google reviews (815 with written comments, 7 with photos).
Owner responses: the business replied to 63% of reviews.
Most recent review: October 23, 2026.
Service: Oil Change Service serving Chico, California.
Data from Google, last updated October 25, 2026.
Score profile vs other oil change services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.
Oil Changers & Car WashOil Change Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Oil Changers & Car Wash: 73/100 on this factor. Category median: 84.B
73
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Oil Changers & Car Wash: 67/100 on this factor. Category median: 76.B
67
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Oil Changers & Car Wash: 92/100 on this factor. Category median: 99.A
92
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Oil Changers & Car Wash: 96/100 on this factor. Category median: 100.A
96
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Oil Changers & Car Wash: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Oil Changers & Car Wash: 73/100 on this factor. Category median: 59.B
73
Bar = this company · dark tick = category median.
Star ratings
1,063 Google reviews we collected
4.7of 5
5 stars90785%
4 stars686%
3 stars192%
2 stars151%
1 star545%
Praise vs complaints
Phrases our text analysis found in 815 written reviews
96%praise
Praise1,21096%
Complaints494%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
97%fair
Great price9534%
Reasonable17361%
Overpriced83%
Not sure72%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude46937%
Speed & response35428%
Quality & results19215%
Price & value877%
Would recommend716%
Honesty & trust474%
Communication393%
What customers talk about
We read 815 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Staff is incredible, very communicative and helpful.”
“Friendly staff but absolutely not very knowledgeable at all the lady that performed my oil change needed help to get my oil cap off of my vehicle then…”
“Staff was very kind and got the job done really quickly.”
“Guys here are rude, extremely slow, and will try and sell you plenty you don't need.”
“Really good place to get your oil changed and excellent service!”
“This is the craziest and worst experience I have ever had at an oil change place by far!”
“If you’re looking for a simple and quick oil change for a good price this is the place to go for sure.”
“Went to this place a couple years back and they ripped off the paneling to access the oil filter, you know, the spot where you remove clips, then it h…”
“I highly recommend using their services for an oil change.”
“I would not recommend this establishment.”
“Super friendly, fast, honest and make the experience feel so smooth.”
“…with them, but here’s the thing, the Oil Changers employees were not honest by telling me that they 1) changed my oil; 2) put in a temporary drain or…”
“They communicate well with each other and treat each customer like they're their number 1 priority.”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Oil Changers & Car Wash for 8 kinds of job. Pick one to see what they paid and said.
LaineLocal Guide · 9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Staff is incredible, very communicative and helpful. I had clips missing under my hood, they noticed and asked if I wanted them added - completely complimentary. 10/10 would recommend!
Reasonable priceOil change
Deborah4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★
I waited a long time before a gentleman came out and told me that the car in the pit had complications and would be 15 more minutes. The pit next to me opened up and a truck pulled in and got served immediately. I left and came back the next day, first thing in the morning and only had a short wait.
Reasonable priceOil change
Jewell4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Walked in, was greeted kindly, told exactly what to do, and was in and out within approximately 30 minutes. Staff was very kind and got the job done really quickly. Every time I have come in, I have had the same experience. Priced fairly.
Reasonable priceOil change
Jennifer3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
The oil changers employees were knowledgeable and professional. Their service was quick and easy.
Great priceOil change
Esteban6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Drove in from Los Angeles to visit my daughter at the university. Had to change my oil. These guys where professional, and provided Excellent service.
FrankLocal Guide · 93 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
They were fast, convenient, and cost effective. They exceeded my preliminary expectations.
Wow Auralia, thanks for the review! Your kind words mean the world to us! Our crew will be here whenever you need us for your next oil change, so we hope to see you again soon!
Ed Stopper5 reviewsiTotal number of Google reviews Ed has written across all businesses on Google Maps, not just this one.
Very friendly and efficient crew. Good experience. Will be back.
Price assessment: Reasonable price
Services: Oil change
Service duration: 0–30 min
Response from the owner · 3 days ago
Thank you, Ed! We sincerely appreciate your taking the time to share your experience with us! It is heartwarming to learn that our team made your visit enjoyable. We welcome you back for any of our services in the future!
Katie Sullivan5 reviewsiTotal number of Google reviews Katie has written across all businesses on Google Maps, not just this one.
These guys are always friendly, and knowledgeable!
Price assessment: Reasonable price
Services: Oil change
Service duration: 30–60 min
Response from the owner · 5 days ago
Thanks for your feedback, Katie! We’re all about giving our customers the best service possible and we’re glad you had a great time. We can’t wait to see you again in the future!
Laine WoodLocal Guide · 9 reviewsiTotal number of Google reviews Laine has written across all businesses on Google Maps, not just this one.
Staff is incredible, very communicative and helpful. I had clips missing under my hood, they noticed and asked if I wanted them added - completely complimentary. 10/10 would recommend!
Price assessment: Reasonable price
Services: Oil change
Service duration: 0–30 min
Response from the owner · a week ago
Thank you for visiting us Laine! We genuinely appreciate your positive feedback about your experience. We take great pride in serving our customers and eagerly anticipate your return the next time you need an oil change or any of our other services!
Deborah Gagne4 reviewsiTotal number of Google reviews Deborah has written across all businesses on Google Maps, not just this one.
I waited a long time before a gentleman came out and told me that the car in the pit had complications and would be 15 more minutes. The pit next to me opened up and a truck pulled in and got served immediately. I left and came back the next day, first thing in the morning and only had a short wait.
Price assessment: Reasonable price
Services: Oil change
Service duration: 0–30 min
John Bartley1 reviewiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Thank you for the awesome review, John! We’re thrilled to hear about your thoughts about our crew! Your feedback is valuable to us and we can’t wait to welcome you back soon!
Jewell Defelice4 reviewsiTotal number of Google reviews Jewell has written across all businesses on Google Maps, not just this one.
Walked in, was greeted kindly, told exactly what to do, and was in and out within approximately 30 minutes. Staff was very kind and got the job done really quickly. Every time I have come in, I have had the same experience. Priced fairly.
Price assessment: Reasonable price
Services: Oil change
Service duration: 0–30 min
Response from the owner · a week ago
Appreciate the kind words and the positive rating, Jewell! We’re thrilled to hear about your service! We’re all about keeping your car running smoothly, and we’re proud of our crew! We appreciate your business and look forward to seeing you again soon!
Jennifer Polo3 reviewsiTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
The oil changers employees were knowledgeable and professional. Their service was quick and easy.
Price assessment: Great price
Services: Oil change
Service duration: 0–30 min
Response from the owner · a week ago
Thanks so much for your review, Jennifer! We’re so glad you had a great time with our oil change service. We appreciate your business and can’t wait to see you again soon!
Luis Miguel Medina2 reviewsiTotal number of Google reviews Luis has written across all businesses on Google Maps, not just this one.
Really good place to get your oil changed and excellent service!
Price assessment: Great price
Services: Transmission
Service duration: 0–30 min
Response from the owner · 2 weeks ago
We’re glad to hear about your experience with us, Luis! We’re thrilled everything went well and we’re always on the lookout for ways our crew can go above and beyond! We appreciate your business and can’t wait to see you again for your next oil change!
Zachariah Shaver1 reviewiTotal number of Google reviews Zachariah has written across all businesses on Google Maps, not just this one.
Thank you, Zachariah! We sincerely appreciate your taking the time to share your experience with us! It is heartwarming to learn that our team made your visit enjoyable. We welcome you back for any of our services in the future!
