House cleaning service · Winter Park, FL · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%83+20.1Value 14%94+13.3Replies to reviews 7%97+6.9Craft & service penalty92−0.8Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
Customers frequently praise Olga Home Cleaning for thorough, detailed work, punctuality, and professional communication that leaves homes spotless. Positive feedback highlights reasonable pricing for deep cleans and the crew's attention to specific requests. However, lower-rated reviews cite issues with scheduling difficulties, high hourly costs, and instances where services were incomplete or items were damaged, indicating inconsistent quality control.
Google rating: 4.9 out of 5 from 268 reviews (94% five-star).
Reviews on this page: 268 Google reviews (212 with written comments, 4 with photos).
Owner responses: the business replied to 83% of reviews.
Most recent review: October 17, 2026.
Service: Move-In/Move-Out Cleaning Service serving Winter Park, Florida.
Data from Google, last updated October 26, 2026.
Score profile vs other move-in/move-out cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Olga Home CleaningMove-In/Move-Out Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Olga Home Cleaning: 87/100 on this factor. Category median: 92.A
87
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Olga Home Cleaning: 83/100 on this factor. Category median: 89.A
83
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Olga Home Cleaning: 92/100 on this factor. Category median: 97.A
92
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Olga Home Cleaning: 94/100 on this factor. Category median: 100.A
94
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Olga Home Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Olga Home Cleaning: 97/100 on this factor. Category median: 78.A
97
Bar = this company · dark tick = category median.
Star ratings
268 Google reviews we collected
4.9of 5
5 stars25294%
4 stars83%
3 stars10%
2 stars31%
1 star41%
Praise vs complaints
Phrases our text analysis found in 212 written reviews
98%praise
Praise35198%
Complaints82%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
92%fair
Great price538%
Reasonable754%
Overpriced18%
Not sure00%
$250+1% vs typical move-in/move-out cleaning services
Middle half of what 6 customers paid ($213–$322) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results12234%
Staff & attitude6819%
Would recommend6418%
Speed & response4813%
Price & value236%
Communication206%
Honesty & trust144%
What customers talk about
We read 212 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She is very thorough, takes her time, and always leaves our office spaces neat, clean, and smelling great!”
“Everything was really messed up from the beginning.”
“She is kind, caring, and always shows up with a smile on her face.”
“Olga does an amazing job, highly recommend this company.”
“She's on time and communication on arrival is appreciated.”
“Easy to communicate with, fair price, and great home cleaning.”
“The service was overpriced for the level of cleaning provided.”
“The communication is outstanding and my home sparkles!”
“Honestly, the place looked even better than it did when we first moved in.”
People customers mention
Anna6 reviews
Solutions6 reviews
Karina3 reviews
Venera3 reviews
Irina3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Olga Home Cleaning for 5 kinds of job. Pick one to see what they paid and said.
AbdulLocal Guide · 25 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★
Disappointing experience overall. The service was overpriced for the level of cleaning provided.
We had to move furniture, lightweight hallway rugs, and bathroom mats ourselves and put everything back afterward. Even basic tasks like vacuuming under sofa cushions were initially considered extras. Furniture was…
Paid $300–350Overpriced
Vladimir3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Great cleaning service! My house looks amazing, everything is super clean and fresh. Very happy with the results. Definitely recommend!
Paid $200–250Reasonable price
makaiya1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Tamara has been a wonderful addition to our office family,
She is kind, caring, and always shows up with a smile on her face. She is very thorough, takes her time, and always leaves our office spaces neat, clean, and smelling great!
I would recommend her to anyone!
Thanks Tamara!!
Paid $200–250Great price
EykienaLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Karina and Alfira were great! I had an initial cleaning on a 5 bedroom/3 bathroom house. Price is very reasonable! They were very professional, polite and thorough. They paid attention to detail and confirmed what I wanted them to clean during the cleaning process. They even wiped spots off the walls. I am very…
Paid $500+Great price
Mike1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Olga does an amazing job, highly recommend this company. Very detailed in the cleaning and you can always count on coming home to a clean house.
Disappointing experience overall. The service was overpriced for the level of cleaning provided.
We had to move furniture, lightweight hallway rugs, and bathroom mats ourselves and put everything back afterward. Even basic tasks like vacuuming under sofa cushions were initially considered extras. Furniture was lightly dusted rather than properly wiped, and cleaning a small sofa in a bedroom we had already cleaned ourselves was declined.
There was also constant back-and-forth about what was included, with additional charges discussed for basic tasks like changing bedsheets.
I've had much better experiences with other cleaning services at significantly lower prices, without having to be involved throughout the process.
I expected a thorough, professional, and hassle-free cleaning service. Unfortunately, the overall experience did not justify the cost.
Price assessment: Overpriced
Price: $300–350
Vladimir Okachev3 reviewsiTotal number of Google reviews Vladimir has written across all businesses on Google Maps, not just this one.
Tamara has been a wonderful addition to our office family,
She is kind, caring, and always shows up with a smile on her face. She is very thorough, takes her time, and always leaves our office spaces neat, clean, and smelling great!
I would recommend her to anyone!
Thanks Tamara!!
Price assessment: Great price
Price: $200–250
Eykiena LundiLocal Guide · 19 reviewsiTotal number of Google reviews Eykiena has written across all businesses on Google Maps, not just this one.
Karina and Alfira were great! I had an initial cleaning on a 5 bedroom/3 bathroom house. Price is very reasonable! They were very professional, polite and thorough. They paid attention to detail and confirmed what I wanted them to clean during the cleaning process. They even wiped spots off the walls. I am very pleased with the service. I definitely recommend this company for cleaning. I will be scheduling a quarterly deep cleaning.
Price assessment: Great price
Price: $500+
Robert Cumming7 reviewsiTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
Extremely thorough beyond expectations. Highly recommend. Olga Home is professional in every way. Marina does an excellent job every time.
Price assessment: Reasonable price
Response from the owner · a year ago
Thank you so much for your wonderful review! We’re so glad you chose Olga Home Cleaning for your move-out cleaning service. Our team is happy to hear you loved the results — we take pride in providing professional home cleaning services and detailed house cleaning across Orlando. We’re truly grateful for your trust and excited to continue working with you in the future!
Mike Leischner1 reviewiTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Amazing! Excellent, professional service! Courteous and respectful of my home. Would highly recommend this cleaning company. The communication is outstanding and my home sparkles!
Response from the owner · a year ago
Yay! We’re so happy to hear that your home is sparkling clean! ✨
That’s always our goal with every professional house cleaning service.
Thank you for choosing Olga Home Cleaning — can’t wait to clean for you again!
Karelia Bello4 reviewsiTotal number of Google reviews Karelia has written across all businesses on Google Maps, not just this one.
