Olga's Magic Cleaners

Thank you, Lisa. We are delighted our team was professional, thorough, and polite, and that you were pleased with the deep clean. We appreciate your kind words and look forward to serving you again.

Brandon, we would like to clarify a few important details regarding this review, as we believe it leaves out significant context about the customer experience. First, Olga’s Magic Cleaners was hired by Mrs. Laura Whitehurst, and all communication regarding the cleaning service was conducted directly with her. We had no prior communication with you regarding the service or any concerns. Customer satisfaction is extremely important to us, which is why we have an automated follow-up system that sends customers three separate messages following their cleaning to ensure they are satisfied and provide opportunities to report any concerns. Additionally, one of our representatives personally spoke with Mrs. Whitehurst approximately 15 minutes before our team finished cleaning. During that conversation, she expressed interest in our recurring cleaning services and was asked to perform a walkthrough to inspect the cleaning and address any concerns while our team was still on-site. Mrs. Whitehurst also completed our customer satisfaction survey, rating our services 4 out of 5 stars. At no point during our phone conversation, satisfaction survey, or three follow-up messages did she report a broken picture frame, improper handling of furniture, or any of the other concerns mentioned in this review. What concerns us most is that these allegations were never brought to our attention. Had any items been damaged, we would have appreciated being notified promptly and provided with photographs so we could investigate and address the situation. Unfortunately, we received neither a damage report nor supporting photographs, despite multiple opportunities for feedback. It is also important to clarify the timing of this review. Mrs. Whitehurst requested an additional $25 discount on a service that had already been provided at a significantly reduced rate. We respectfully explained that our pricing was final and could not accommodate another reduction. This negative review was posted after we declined that request, which we find particularly concerning given that none of the property damage allegations had previously been reported to our company. We have retained documentation of our customer communications, satisfaction survey, follow-ups, and payment history. We take all customer concerns seriously, especially those involving personal belongings, and would never dismiss a legitimate complaint. However, we also believe it is important to provide accurate context when serious allegations are made publicly without first being communicated to our company. Olga’s Magic Cleaners takes pride in the quality of our work, the professionalism of our team, and the care we provide in every home. We welcome honest feedback, stand behind our services, and remain committed to addressing genuine concerns fairly and professionally.

Kari, thank you so much for the wonderful review. We are glad our team did an excellent job cleaning all your bathrooms, even the tough ones. We appreciate your trust and look forward to helping you again.

Thank you so much, Marie, for your wonderful review. We are thrilled your daughter and niece are happy with their room and appreciate you noticing the team's work. We look forward to helping you again in the future.

Hi Katrecia! Thank you so much for your kind words! We're so happy to hear you had a great experience. We appreciate your support and will continue to strive for excellence.