iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%93+54.6Reliability 26%91+23.7Value 15%100+15.2Craft & service penalty99−0.1Momentum penalty75−2.5Experts Score= 91Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#43 of 74 tree removal servicesiPosition by Experts Score among all companies we track in this category. · better than 42%
5.0★★★★★98 Google reviews · 23 photos
99%five-star reviews
4.78★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Olson Tree Service 5/5 based on 98 reviews, with the owner responding to 66% of feedback. Customers frequently highlight punctual scheduling, clear communication, fair pricing, and thorough cleanup after tree removal, trimming, and stump grinding services. One recurring criticism involves a lack of follow-up on estimates, where a customer reported receiving no response despite multiple attempts to contact the company.
Google rating: 5.0 out of 5 from 98 reviews (99% five-star).
Reviews on this page: 98 Google reviews (85 with written comments, 8 with photos).
Owner responses: the business replied to 66% of reviews.
Most recent review: September 21, 2026.
Service: Tree Removal Service serving Rockford, Illinois.
Data from Google, last updated November 3, 2026.
Score profile vs other tree removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: momentum.
Olson Tree Service, IncTree Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Olson Tree Service, Inc: 93/100 on this factor. Category median: 95.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Olson Tree Service, Inc: 91/100 on this factor. Category median: 94.A
91
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Olson Tree Service, Inc: 99/100 on this factor. Category median: 99.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Olson Tree Service, Inc: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Olson Tree Service, Inc: 75/100 on this factor. Category median: 100.B
75
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 50.–
–
Bar = this company · dark tick = category median.
Star ratings
98 Google reviews we collected
5.0of 5
5 stars9799%
4 stars00%
3 stars00%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 85 written reviews
99%praise
Praise21099%
Complaints31%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price747%
Reasonable853%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude4823%
Would recommend3818%
Quality & results3617%
Price & value3516%
Speed & response3315%
Communication157%
Honesty & trust84%
What customers talk about
We read 85 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Gary is super knowledgeable and made sure I got everything done that I wanted.”
“Highly recommend to anyone needing tree removal or trimming services!”
“Unfortunately I cannot recommend this company and here is why.”
“They did a great job bringing it down in a day without any problems.”
“Their pricing was fair and competitive, and the entire team was incredibly professional from start to finish.”
“They responded quickly to my request for an estimate, they showed up with the proper equipment and trained personnel to do the job.”
“Fairly priced from a few other quotes I got, but what gives them a 5/5 for me is their speedy service and amazing communication throughout.”
“Gary is always professional, reliable, and easy to work with.”
People customers mention
Gary20 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Olson Tree Service, Inc for 4 kinds of job. Pick one to see what they paid and said.
DDavid8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★
Unfortunately I cannot recommend this company and here is why. I met the owner at the property to have 2 medium sized trees removed and a large oak trimmed back. The guy told me he was going to have the estimate for the work by that weekend. That weekend was in mid June. I had texted him once, called and left a…
BBen5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I have had Gary and his team out for a couple jobs, one of them was trimming some branches but recently he took down 2 giant hackberry trees hanging over my house.
They brought in a huge crane and lots of heavy equipment. No damage to the lawn and they cleaned up everything really well. Gary is super knowledgeable…
KKim5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Very professional and hard working team, with outstanding equipment. They were done before we knew it and there was no mess left behind!!
Great priceTree stump grindingTree stump removalTree removal
PPaul1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
We had them remove a very large tree that was next to a driveway and the house. They did a great job bringing it down in a day without any problems. I also had them grind out the stump and to save money they let us get rid of the stump grinding. Then after I got rid of the wood chips they came back to touch up the stump after I had removed the wood chips.
Great priceTree stump grindingTree removal
MMegan8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Fairly priced from a few other quotes I got, but what gives them a 5/5 for me is their speedy service and amazing communication throughout. They made sure we were happy from beginning to end!
Tree trimming & pruningTree removal
RRobert6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Olson Tree Service did a very professional and top notch job of removing a tree and grinding tthe stump. They responded quickly to my request for an estimate, they showed up with the proper equipment and trained personnel to do the job. And they did a great job of cleaning up.
Unfortunately I cannot recommend this company and here is why. I met the owner at the property to have 2 medium sized trees removed and a large oak trimmed back. The guy told me he was going to have the estimate for the work by that weekend. That weekend was in mid June. I had texted him once, called and left a detailed message and emailed twice with no response. Never heard from him again. This was a referral from a family member who had used this company in the past.
B
Ben Morton5 reviewsiTotal number of Google reviews Ben has written across all businesses on Google Maps, not just this one.
I have had Gary and his team out for a couple jobs, one of them was trimming some branches but recently he took down 2 giant hackberry trees hanging over my house.
They brought in a huge crane and lots of heavy equipment. No damage to the lawn and they cleaned up everything really well. Gary is super knowledgeable and made sure I got everything done that I wanted. I got bids from a couple other services and their price was also the best.
I won’t ever use anyone else for my tree service.
Price assessment: Reasonable price
Services: Tree stump grinding, Tree trimming & pruning, Tree removal
Response from the owner · 2 months ago
Thank you, Ben, for your fantastic review! We're thrilled to hear that Gary and the team exceeded your expectations with their expertise and care. It's great to know you appreciated our pricing and cleanup efforts. We look forward to assisting you with any future tree service needs.
K
Kim Carlson5 reviewsiTotal number of Google reviews Kim has written across all businesses on Google Maps, not just this one.
Very professional and hard working team, with outstanding equipment. They were done before we knew it and there was no mess left behind!!
Price assessment: Great price
Services: Tree stump grinding, Tree stump removal, Tree removal
Response from the owner · 2 months ago
Thank you, Kim, for your fantastic feedback! We're thrilled to hear that you were pleased with our team's efficiency and professionalism. We always aim to leave your property spotless and complete the job promptly. We look forward to serving you again in the future!
P
Paul Polak1 reviewiTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
We had them remove a very large tree that was next to a driveway and the house. They did a great job bringing it down in a day without any problems. I also had them grind out the stump and to save money they let us get rid of the stump grinding. Then after I got rid of the wood chips they came back to touch up the stump after I had removed the wood chips.
Price assessment: Great price
Services: Tree stump grinding, Tree removal
Response from the owner · 3 months ago
Thank you, Paul, for your thoughtful review! We’re delighted to hear that you were pleased with our efficient service in removing the tree and grinding the stump. Customer satisfaction is our top priority, and we're glad we could accommodate your requests. Don't hesitate to reach out for any future needs!
M
Megan MacDougall8 reviewsiTotal number of Google reviews Megan has written across all businesses on Google Maps, not just this one.
Fairly priced from a few other quotes I got, but what gives them a 5/5 for me is their speedy service and amazing communication throughout. They made sure we were happy from beginning to end!
Services: Tree trimming & pruning, Tree removal
Response from the owner · 3 months ago
Thank you, Megan, for your wonderful review! We're thrilled to hear that you appreciated our pricing, speedy service, and communication. Ensuring your satisfaction is our top priority, and we're glad we could deliver. We look forward to serving you again!
R
Robert Emerick6 reviewsiTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
Olson Tree Service did a very professional and top notch job of removing a tree and grinding tthe stump. They responded quickly to my request for an estimate, they showed up with the proper equipment and trained personnel to do the job. And they did a great job of cleaning up.
Price assessment: Reasonable price
Services: Tree stump grinding, Tree removal
Response from the owner · 5 months ago
Thank you, Robert, for your wonderful review! We're thrilled to hear that our team met your expectations with their professionalism and efficiency. It was a pleasure serving you, and we’re glad you appreciated our cleanup efforts.
Z
Zach Reese4 reviewsiTotal number of Google reviews Zach has written across all businesses on Google Maps, not just this one.
We couldn’t be happier with the services performed for us today by Olson Tree Services! Their pricing was fair and competitive, and the entire team was incredibly professional from start to finish. The crew worked hard, safely, and efficiently, and they went above and beyond with the cleanup — our yard looked even better than before they arrived. It’s rare to find a company with such a great combination of quality work, excellent communication, and outstanding customer service. Highly recommend to anyone needing tree removal or trimming services!
Price assessment: Reasonable price
Services: Tree stump grinding, Tree removal
Response from the owner · 5 months ago
Thank you, Lauren, for your wonderful review! We're thrilled to hear that you were pleased with our team's professionalism, competitive pricing, and thorough work. It’s fantastic knowing that our cleanup surpassed your expectations. Your recommendation means the world to us!
D
Don Miller2 reviewsiTotal number of Google reviews Don has written across all businesses on Google Maps, not just this one.
The best review one can give is to state that we have had OlsonTree Service, Inc every time we needed tree work done. We have had a variety of tree issues. They are promt, professional, safe, efficient and hard workers. We will have them again if needed.
Price assessment: Reasonable price
Services: Tree stump grinding, Tree trimming & pruning, Tree removal
Response from the owner · 6 months ago
Thank you, Don, for your kind words and continued trust in our services! We’re thrilled to hear that you’re satisfied with our prompt and professional work. It’s always a pleasure to help with your tree needs, and we look forward to assisting you again in the future.
M
Mary MetrasLocal Guide · 20 reviewsiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
Great job done! We had storms damage and They took care of our downed trees the next day all for reasonable price.
Price assessment: Reasonable price
Services: Tree removal
Response from the owner · 6 months ago
Thank you, Mary! We're thrilled to hear our team could promptly assist with your storm-damaged trees. Providing efficient service at a reasonable price is our goal, and we're glad we could deliver for you.
