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Olympia Express Inc.

Travel agency · Arlington Heights, IL · reviewed since 2017

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%98+62.3Reliability 28%96+27.1Replies to reviews 8%25+2.1Experts Score= 91Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#35 of 66 travel agenciesPosition by Experts Score among all companies we track in this category. · better than 48%
4.9 ★★★★★ 175 Google reviews · 24 photos
98%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Nov 2026latest review

Olympia Express Inc. at a glance

Customers consistently praise Olympia Express for seamless trip planning, punctual transportation, and high-quality accommodations in Greece. Reviewers highlight the agency's proactive communication regarding flight changes and their ability to handle last-minute issues efficiently. A recurring criticism involves subpar customer support and communication delays when problems arise, which some long-term clients found frustrating despite the generally positive travel experiences.

  • Google rating: 4.9 out of 5 from 175 reviews (98% five-star).
  • Reviews on this page: 175 Google reviews (156 with written comments, 22 with photos).
  • Owner responses: the business replied to 0% of reviews.
  • Most recent review: November 6, 2026.
  • Service: Travel Agency serving Arlington Heights, Illinois.

Data from Google, last updated November 12, 2026.

Score profile vs other travel agencies

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.

Satisfaction98Reliability96Craft & service–Value–Momentum100Replies to reviews25Satisfaction: 98 (median 94)Reliability: 96 (median 95)Momentum: 100 (median 100)Replies to reviews: 25 (median 51)
Olympia Express Inc.Travel Agencies median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Olympia Express Inc.: 98/100 on this factor. Category median: 94.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Olympia Express Inc.: 96/100 on this factor. Category median: 95.A
96
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Olympia Express Inc.: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Olympia Express Inc.: 25/100 on this factor. Category median: 51.D
25

Bar = this company · dark tick = category median.

Star ratings

175 Google reviews we collected

  • 5 stars17198%
  • 4 stars11%
  • 3 stars11%
  • 2 stars00%
  • 1 star21%

Praise vs complaints

Phrases our text analysis found in 156 written reviews

  • Praise23998%
  • Complaints62%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude7129%
  • Would recommend5924%
  • Quality & results4619%
  • Speed & response3113%
  • Communication156%
  • Honesty & trust146%
  • Price & value94%

What customers talk about

We read 156 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “The Golden Milos was great location on the water, rooms had nice patios.”
  • “We couldn’t have asked for a better experience and would highly recommend Christos and his team to anyone planning a trip to Greece.”
    “I cannot recommend this travel agency highly enough, and I will definitely continue using Olympia Express for all my travel needs.”
  • “His experience and attention to detail is fantastic.”
  • “Every detail was planned out in advance and the transportation was always on time.”
    “Even when our connecting flight was missed due to an airline delay, Jimmy was on the phone with us to explain next steps and helped us rebook a direct…”
  • “Everything went so smoothly and it was great to know there was someone we could communicate with in Greece while we were there if needed.”
  • “…but were efficient, understood EXACTLY what we were looking for, and upfront if something is worth your time and money - not just a yes man, which is…”
  • “Chris was a pleasure to work with, and he got us a great deal on our first family trip to Greece.”

People customers mention

  • Greece 84 reviews
  • Jimmy 35 reviews
  • Chris 27 reviews
  • Athens 24 reviews
  • Santorini 18 reviews
  • Naxos 16 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Sheila1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★

I have been working with Chris at Olympia Express for 6 years. His experience and attention to detail is fantastic. I would never use anyone else.

Christy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

1st time to Greece and we will definitely be back! The resorts that we stayed at were top notch. The Golden Milos was great location on the water, rooms had nice patios. The breakfast provided was amazing. We also stayed at Paros, Naxos and Athens all the resorts were very special and the location was spot on!…

Louis6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Christos and his team planned the most incredible trip to Greece! Every detail was thoughtfully organized, and we always felt supported throughout the entire trip. The transfers were seamless, the accommodations were absolutely amazing—truly 10 stars—and everything came together perfectly. We couldn’t have asked for…

Paulette8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Our 13 day trip to Greece (Santorini, Naxos, Paros, and Athens)was incredible.Every detail was planned out in advance and the transportation was always on time. The overall service provided by our travel agent Christis Sotos and his team here at home and in Greece was par excellence. The fresh food from the local…

Alexandra2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

My husband & I used Olympia Express for our honeymoon to Greece in September. Christos was wonderful to work with and provided great recommendations for us! He picked each of the islands we went to after hearing what we were looking for. All of the properties we stayed at were amazing and had the best service.…

John6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Chris and the entire staff were very professional and competent. They made sure every little detail was addressed so that our entire trip was smooth and enjoyable. I highly recommend Olympia Express.

Photos

Customer reviews

4.9 ★★★★★ 175 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Sheila Trant1 reviewTotal number of Google reviews Sheila has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I have been working with Chris at Olympia Express for 6 years. His experience and attention to detail is fantastic. I would never use anyone else.

Christy Deuberry1 reviewTotal number of Google reviews Christy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

1st time to Greece and we will definitely be back! The resorts that we stayed at were top notch. The Golden Milos was great location on the water, rooms had nice patios. The breakfast provided was amazing. We also stayed at Paros, Naxos and Athens all the resorts were very special and the location was spot on! Transportation was set up and meet us at each location to take to the resort- loved that! We told Christos what type of experience we were looking for and he nailed it. The trip was beyond my expectations and brought me to tears at times! The country was breathtaking- the Aegean Sea, the mountains, the sunsets, the food, the history the people- dreaming of going back! Amazing xoxoxoox

Louis Regas6 reviewsTotal number of Google reviews Louis has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Christos and his team planned the most incredible trip to Greece! Every detail was thoughtfully organized, and we always felt supported throughout the entire trip. The transfers were seamless, the accommodations were absolutely amazing—truly 10 stars—and everything came together perfectly. We couldn’t have asked for a better experience and would highly recommend Christos and his team to anyone planning a trip to Greece. They made our vacation completely stress-free and unforgettable!

Paulette Wilson8 reviewsTotal number of Google reviews Paulette has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Our 13 day trip to Greece (Santorini, Naxos, Paros, and Athens)was incredible.Every detail was planned out in advance and the transportation was always on time. The overall service provided by our travel agent Christis Sotos and his team here at home and in Greece was par excellence. The fresh food from the local farmers created an exceptional gastronomic experience. The views, landscapes, the sunsets around the islands were breathtaking. I have travelled to many countries, but I can say without a doubt that Greece has the most friendly and welcoming people and they are extremely knowledgeable about their culture and history.

Alexandra Smyth2 reviewsTotal number of Google reviews Alexandra has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My husband & I used Olympia Express for our honeymoon to Greece in September. Christos was wonderful to work with and provided great recommendations for us! He picked each of the islands we went to after hearing what we were looking for. All of the properties we stayed at were amazing and had the best service. Everything went so smoothly and it was great to know there was someone we could communicate with in Greece while we were there if needed.

Emma Boonstra3 reviewsTotal number of Google reviews Emma has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Nothing but the BEST things to say! We inquired through Olympia Express to plan my husband and I's honeymoon island hopping to Milos, Santorini and Paros - all highly recommend! It was a last minute ask and not only were they patient and accommodating, but were efficient, understood EXACTLY what we were looking for, and upfront if something is worth your time and money - not just a yes man, which is huge when spending on travel! The whole goal for us was to relax, so having all of our transportation and transfers taken care of for us was priceless. There was even one day that the waves for the ferry were predicted to be very choppy so they had the foresight to adjust our time earlier (when the waves are lower) and kept in constant communication. We never once had to question where or when we were going because the plan was already built out for us with 24/7 help as needed. The best trip and the best experience - cannot thank you all enough for your time and consideration!

John Ouska6 reviewsTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Chris and the entire staff were very professional and competent. They made sure every little detail was addressed so that our entire trip was smooth and enjoyable. I highly recommend Olympia Express.

A5 reviewsTotal number of Google reviews A has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We have used Olympia Express for several visits to Greece. Chris has been very helpful with flights and recommendations for hotels. He has stayed at places he recommends so he has a clear insight of what your experience will be like at each place. His transfers moving from place to place are also seamless and reliable. I have referred several of my friends to this company and they too have expressed their satisfaction. Chris has a team in Greece that can manage questions while you're there. You won't be disappointed with Olympia Express.

Psgreno In reno4 reviewsTotal number of Google reviews Psgreno has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Olympia Express is the best!! All of the staff work hard to help make your vacation the best that it can be. Christos was unbelievably helpful when one of our group could not go at the last minute; dealing with the airline and sorting out refund took away all the stress in that situation. Follow up calls to make sure the trip went well was also very much appreciated. We will always use them for our international travel!!

David Bradford5 reviewsTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My wife and I had a wonderful and successful experience working with Olympia Express when we traveled to Greece this summer. Christos worked closely with us throughout the planning process and this made for an incredible and seamless trip. Christos was very insightful and provided a lot of good recommendations and steered us in the right direction when selecting our accommodations and other travel plans. Everything was perfect. If you're planning a trip to Greece, especially the Greek Islands, feel confident in selecting Olympia Express as your travel agent. They will ensure you'll have a vacation you won't forget.

Olympia Express Inc. on Google Maps →

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