Pest control service · University City, MO · reviewed since 2022
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#8 of 66 bed bug exterminatorsiPosition by Experts Score among all companies we track in this category. · better than 89%
5.0★★★★★301 Google reviews · 24 photos
98%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
99%reviews answered by the owner
$113typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate OMNI Pest Solutions five stars based on 301 reviews, with the owner replying to 99% of them. Customers frequently praise the company for punctuality, professional communication, and effective treatments for pests like termites, roaches, and wasps. They also note reasonable pricing and easy scheduling for regular maintenance plans. However, a few low-star reviews criticize a lack of follow-up communication after initial quotes or instances where technicians failed to contact clients when arriving at empty properties.
Google rating: 5.0 out of 5 from 301 reviews (98% five-star).
Reviews on this page: 301 Google reviews (216 with written comments, 4 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 24, 2026.
Service: Bed Bug Exterminator serving University City, Missouri.
Data from Google, last updated October 27, 2026.
Score profile vs other bed bug exterminators
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
OMNI Pest SolutionsBed Bug Exterminators median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.OMNI Pest Solutions: 98/100 on this factor. Category median: 93.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.OMNI Pest Solutions: 96/100 on this factor. Category median: 92.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.OMNI Pest Solutions: 100/100 on this factor. Category median: 96.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.OMNI Pest Solutions: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.OMNI Pest Solutions: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.OMNI Pest Solutions: 100/100 on this factor. Category median: 94.A
100
Bar = this company · dark tick = category median.
Star ratings
301 Google reviews we collected
5.0of 5
5 stars29698%
4 stars31%
3 stars00%
2 stars00%
1 star21%
Praise vs complaints
Phrases our text analysis found in 216 written reviews
100%praise
Praise405100%
Complaints20%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
99%fair
Great price6944%
Reasonable8454%
Overpriced11%
Not sure21%
$113+5% vs typical bed bug exterminators
Middle half of what 117 customers paid ($79–$171) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude13032%
Quality & results6917%
Speed & response6716%
Would recommend5914%
Communication4210%
Price & value266%
Honesty & trust143%
What customers talk about
We read 216 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was thorough and knowledgeable and kind and courteous.”
“Omni pest services did a great job inspecting my home for termites.”
“Friendly, prompt, professional, super knowledgeable and very affordable!”
“I highly recommend them and will continue to use their monthly or quarterly services.”
“He answered all my questions and he made sure to let me know that Omni is just a call away if we need more help.”
“The prices are reasonable and they guarantee their work.”
“…still see so many live roaches after the extermination but they were upfront about that from the beginning, and it’s a huge improvement.…”
People customers mention
Zach11 reviews
Billy6 reviews
Zachary5 reviews
Daniel5 reviews
Cole4 reviews
Control3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired OMNI Pest Solutions for 8 kinds of job. Pick one to see what they paid and said.
meredith6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Zackary came to do my pest control. He was thorough and knowledgeable and kind and courteous. He answered all my questions and he made sure to let me know that Omni is just a call away if we need more help.
Paid $160–180Reasonable priceGeneral pest inspectionBug & insect exterminationBed bug extermination
DMHLocal Guide · 20 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Friendly, prompt, professional, super knowledgeable and very affordable! Hats off to Zach!
Dana2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
This was my first experience with a professional pest service. It was a great experience from start to finish. The lady that answered my call and set up my appointment for the very next day was kind and very helpful. Cole came out to treat the house and also look at a tree that I was worried had carpenter ants or…
JasonLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Omni pest services did a great job inspecting my home for termites. Zachary was on time, professional and friendly. Thank you Zachary
Paid $120–140Reasonable priceHome inspection
Kelsey5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Daniel was very nice and professional about how messy my place was which was much appreciated. Communicating with OMNI was easy (text message), and their response time was far superior to other pest companies in the area. Their estimate to get rid of 80% of the population on the first spray was accurate. It was a…
Paid $200+Reasonable priceCockroach extermination
Theresa1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Moved into our house in Dec 2025 but before that while staying with my parents they used Omni Pest & they have always been so great. They show up when they say & let you know when they’ll soon arrive. Cole M. Has been a regular tech that has come out for us (we do quarterly service for mosquito & ticks plus spot…
Paid $200+Reasonable priceGeneral pest inspectionMosquito exterminationBug & insect extermination
Zackary came to do my pest control. He was thorough and knowledgeable and kind and courteous. He answered all my questions and he made sure to let me know that Omni is just a call away if we need more help.
Price assessment: Reasonable price
Price: $160–180
Services: General pest inspection, Bug & insect extermination, Bed bug extermination
Pest type: Ants, Cockroaches, Spiders, Other
Response from the owner · 5 days ago
Thank you, Meredith! We appreciate your kind words about Zackary and are glad to hear he was able to assist you thoroughly. Your satisfaction is important to us, and we're here whenever you need us.
DMHLocal Guide · 20 reviewsiTotal number of Google reviews DMH has written across all businesses on Google Maps, not just this one.
This was my first experience with a professional pest service. It was a great experience from start to finish. The lady that answered my call and set up my appointment for the very next day was kind and very helpful. Cole came out to treat the house and also look at a tree that I was worried had carpenter ants or termites. Cole was professional and very knowledgeable. He took time to explain the treatments and did a great job. The owner, Billy, even stopped by to take a look at the tree. I highly recommend them and will continue to use their monthly or quarterly services.
Price assessment: Reasonable price
Price: $160–180
Services: Cockroach extermination, Ant extermination
Pest type: Ants, Cockroaches
Response from the owner · a week ago
Thank you, Dana! We appreciate your kind words and are glad to hear about your positive experience. It's great to know that our team, including Billy and Cole, could assist you so effectively. Your recommendation means a lot to us!
Christine Andrews13 reviewsiTotal number of Google reviews Christine has written across all businesses on Google Maps, not just this one.
Zachary, was prompt and courteous. He performed above and beyond to eliminate an aggressive wasp and yellow jacket colony safely.
Response from the owner · a week ago
Thank you, Christine! We're glad to hear that Zachary provided prompt and courteous service while effectively handling the wasp and yellow jacket issue. Your feedback is greatly appreciated!
Bronson Bowen3 reviewsiTotal number of Google reviews Bronson has written across all businesses on Google Maps, not just this one.
Omni pest services did a great job inspecting my home for termites. Zachary was on time, professional and friendly. Thank you Zachary
Price assessment: Reasonable price
Price: $120–140
Services: Home inspection
Response from the owner · 3 weeks ago
Thank you, Jason! We're glad to hear that you had a great experience with our termite inspection. Zachary will appreciate your kind words about his professionalism and friendliness.
Kelsey Zalasky5 reviewsiTotal number of Google reviews Kelsey has written across all businesses on Google Maps, not just this one.
Daniel was very nice and professional about how messy my place was which was much appreciated. Communicating with OMNI was easy (text message), and their response time was far superior to other pest companies in the area. Their estimate to get rid of 80% of the population on the first spray was accurate. It was a little disconcerting to still see so many live roaches after the extermination but they were upfront about that from the beginning, and it’s a huge improvement. Cost was $275 for a small 1 bedroom house. Not sure how that compares market wise but I hope the follow up appointment is cheaper and just as, if not more, thorough!
Price assessment: Reasonable price
Price: $200+
Services: Cockroach extermination
Pest type: Cockroaches
Response from the owner · 3 weeks ago
Thank you, Kelsey! We're glad to hear that Daniel provided you with professional service and that you found our communication easy and responsive. It's great to know you noticed a significant improvement after the first treatment. As we continue to provide services that activity level will continue to decrease. We appreciate your feedback and look forward to ensuring your follow-up appointment is just as thorough!
laura richardsonLocal Guide · 19 reviewsiTotal number of Google reviews laura has written across all businesses on Google Maps, not just this one.
Thank you, Laura, for your kind words! We're glad to hear that Daniel made such a positive impression with his friendliness and professionalism. Your feedback means a lot to us!
Theresa Miller1 reviewiTotal number of Google reviews Theresa has written across all businesses on Google Maps, not just this one.
Moved into our house in Dec 2025 but before that while staying with my parents they used Omni Pest & they have always been so great. They show up when they say & let you know when they’ll soon arrive. Cole M. Has been a regular tech that has come out for us (we do quarterly service for mosquito & ticks plus spot checks in the house - we live in a wooded area) & he is always punctual and easy to talk to about concerns. The spray itself doesn’t smell so since I work from home & have this done during the day I’m not breathing in nasty fumes all day. All in all, 5 stars!
Price assessment: Reasonable price
Price: $200+
Services: General pest inspection, Mosquito extermination, Bug & insect extermination
Pest type: Ants, Spiders, Mosquitoes, Other
Response from the owner · 4 weeks ago
Thank you, Theresa! We're glad to hear that you had a positive experience with Omni Pest and that Cole has been able to meet your needs effectively. Your satisfaction means a lot to us!
