Elizabeth Delmare6 reviewsTotal number of Google reviews Elizabeth has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMay is so so good! My lashes are perfection every single time!
Omomi Lash & PMU | Certified Lash Extensions in Palo Alto
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%86+54.6Reliability 28%78+22Replies to reviews 8%22+1.8Experts Score= 78Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#43 of 59 facial servicesPosition by Experts Score among all companies we track in this category. · better than 28%
4.8 ★★★★★ 88 Google reviews · 24 photos
94%five-star reviews
4.98★last 12 monthsAverage stars on reviews from the last 12 months only.
2.6%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
60%reviews answered by the owner
Oct 2026latest review
Omomi Lash & PMU | Certified Lash Extensions in Palo Alto at a glance
Customers report high satisfaction with lash extensions, lifts, tints, and permanent makeup services, citing natural results, a relaxing atmosphere, and friendly staff who communicate effectively. Recurring themes include easy parking and the availability of cash discounts. However, low-star reviews indicate a pattern of dissatisfaction regarding lash retention, with some clients experiencing significant shedding within days and discomfort during the application process.
- Google rating: 4.8 out of 5 from 88 reviews (94% five-star).
- Reviews on this page: 88 Google reviews (75 with written comments, 8 with photos).
- Owner responses: the business replied to 60% of reviews.
- Most recent review: October 15, 2026.
- Service: Facial Service serving Palo Alto, California.
Data from Google, last updated October 29, 2026.
Score profile vs other facial services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Omomi Lash & PMU | Certified Lash Extensions in Palo Alto: 86/100 on this factor. Category median: 93.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Omomi Lash & PMU | Certified Lash Extensions in Palo Alto: 78/100 on this factor. Category median: 90.B
78
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Omomi Lash & PMU | Certified Lash Extensions in Palo Alto: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Omomi Lash & PMU | Certified Lash Extensions in Palo Alto: 22/100 on this factor. Category median: 74.D
22
Bar = this company · dark tick = category median.
Star ratings
88 Google reviews we collected
- 5 stars8394%
- 4 stars11%
- 3 stars00%
- 2 stars00%
- 1 star45%
Praise vs complaints
Phrases our text analysis found in 75 written reviews
- Praise8598%
- Complaints22%
Topic share
How often each topic comes up in the written reviews
- Quality & results2933%
- Staff & attitude2428%
- Would recommend1720%
- Speed & response78%
- Price & value56%
- Communication45%
- Honesty & trust11%
What customers talk about
We read 75 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She is so sweet, detailed, and thorough you can tell she truly cares about her work.”
“Terrible experience.”
“She is also very kind and knowledgeable, and answered all of my questions.”
“I highly recommend Omomi & especially Diana’s services!”
“I saw May for the first time this month and I knew right away I would be coming back.”
“The booking process is so easy and pricing is fair.”
“She is charming, easy to talk to, and so wonderful to connect with.”
“I have been going to estheticians in the Bay Area for 20 years, and finding Diane has honestly been life-changing.”
People customers mention
- Diana 7 reviews
- Tiffany 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Omomi Lash & PMU | Certified Lash Extensions in Palo Alto for 1 kind of job. Pick one to see what they paid and said.
Recent priced reviews
Van7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I had the most amazing lash extension experience with May at Omomi Lashes! This is the first time I do lash extension and she took the time to understand exactly what I wanted and customized my lashes perfectly to suit my eye shape and natural lashes. She made my eyes look effortlessly glamorous yet natural. The…
Paid $180–200
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Eyelash extensions | 3 | — |
Compare with
Photos
Customer reviews
4.8 ★★★★★ 88 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Roberta Quijano6 reviewsTotal number of Google reviews Roberta has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe most natural looking extensions I’ve gotten. I see May, she’s great! I recommend this place.
Angela Zhou1 reviewTotal number of Google reviews Angela has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery great service and beautiful results!
Alex LealLocal Guide · 34 reviewsTotal number of Google reviews Alex has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHad an amazing time with Diana. The Salon is on easy to find, and parking is free in the lots behind the stores and restaurants. Got a Lash Lift + Tint. Will last me a couple weeks, and she sends you home with a lash wand and some aftercare tools. Just a heads up, she prefers cash payment (you get a 5% discount), and venmo for tips! Overall great experience!
Ellen Wright4 reviewsTotal number of Google reviews Ellen has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTotally wonderful experience!!!
Christa Bailey7 reviewsTotal number of Google reviews Christa has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWow, I am so happy I found this place!! Diana did an incredible job on my lash lift & tint. She is a true expert. I am very picky with my lashes, and she did an expert job making them look even and perfect. She is also very kind and knowledgeable, and answered all of my questions. Not only was Diana a wonderful lash tech, but the ambiance of Omomi is very well designed and comfortable! They played relaxing music, and the whole place just has a really clean and cute aesthetic. I highly recommend Omomi & especially Diana’s services! You will not be disappointed.
Sweta Garai4 reviewsTotal number of Google reviews Sweta has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGot my lashes and brows done by chloe. Good experience, will visit again!
Kristen MorrisonLocal Guide · 20 reviewsTotal number of Google reviews Kristen has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMay is the best!!!
Annalicia Pickering8 reviewsTotal number of Google reviews Annalicia has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat team, love my lashes. My tech was worked with me to find the perfect set tailored to my eye shape, and it’s so good that even when I was in the Alaskan backcountry for two weeks my lashes stayed incredibly well
alissia kofman6 reviewsTotal number of Google reviews alissia has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleEveryone here is just amazing at what they do.
Omomi Lash & PMU | Certified Lash Extensions in Palo Alto on Google Maps →
Business details
- Address: 350 California Ave, Palo Alto, CA 94306
- Phone: (650) 800-7962
- Website: omomibeauty.com
- Service area: Palo Alto, CA