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On Point Outdoors

Lawn care service · Shepherd, MI · reviewed since 2018

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%70+41.1Reliability 26%70+18.3Value 15%90+13.7Craft & service penalty91−0.9Momentum penalty39−6.1Experts Score= 66Not enough data for replies to reviews; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.66SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#22 of 23 landscape designersPosition by Experts Score among all companies we track in this category. · better than 5%
4.8 ★★★★★ 19 Google reviews · 24 photos
95%five-star reviews
3.67★last 12 monthsAverage stars on reviews from the last 12 months only.
5.3%1–2★, last 19 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
53%reviews answered by the owner
Sep 2026latest review

On Point Outdoors at a glance

Customers frequently cite punctuality, clear communication, and reliable service for lawn care, landscaping, and irrigation repairs. Many reviewers note that the owner is responsive and willing to accommodate urgent or holiday requests. One recurring criticism involves a dispute over work quality and an alleged threat, though the majority of feedback remains positive regarding professional execution and attention to detail.

  • Google rating: 4.8 out of 5 from 19 reviews (95% five-star).
  • Reviews on this page: 19 Google reviews (15 with written comments, 1 with photos).
  • Owner responses: the business replied to 53% of reviews.
  • Most recent review: September 28, 2026.
  • Service: Landscape Designer serving Shepherd, Michigan.

Data from Google, last updated October 26, 2026.

Score profile vs other landscape designers

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: momentum.

Satisfaction70Reliability70Craft & service91Value90Momentum39Replies to reviews–Satisfaction: 70 (median 87)Reliability: 70 (median 87)Craft & service: 91 (median 84)Value: 90 (median 97)Momentum: 39 (median 100)
On Point OutdoorsLandscape Designers median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.On Point Outdoors: 70/100 on this factor. Category median: 87.B
70
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.On Point Outdoors: 70/100 on this factor. Category median: 87.B
70
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.On Point Outdoors: 91/100 on this factor. Category median: 84.A
91
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.On Point Outdoors: 90/100 on this factor. Category median: 97.A
90
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.On Point Outdoors: 39/100 on this factor. Category median: 100.D
39
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 75.–
–

Bar = this company · dark tick = category median.

Star ratings

19 Google reviews we collected

  • 5 stars1895%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star15%

Praise vs complaints

Phrases our text analysis found in 15 written reviews

  • Praise3494%
  • Complaints26%

Topic share

How often each topic comes up in the written reviews

  • Quality & results822%
  • Would recommend822%
  • Staff & attitude617%
  • Speed & response617%
  • Honesty & trust617%
  • Communication26%

What customers talk about

We read 15 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “They are always on time, professional, and do an amazing job.”
  • “I would highly recommend OnPoint Outdoors the customer service is amazing any questions I had were explained in detail so I knew what had to be done and why.”
  • “I spoke with the owner, Donny, and he was extremely helpful, and willing to come out in the morning on the 4th of July holiday to fix it!”
  • “This company was not able to address the situation quickly so I got on Google and found On Point Outdoor.”
  • “If you want a reliable crew that takes pride in their work, look no further!”
  • “Donny was professional, an excellent communicator and did the job exactly as he said he would.”

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired On Point Outdoors for 1 kind of job. Pick one to see what they paid and said.

Recent reviews

Laura1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 weeks ago★★★★★

Donny is my go to for house and yard. Always prompt and reliable, does a fantastic job.

Reasonable priceLawn mowing & maintenance
D9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★

If you want unprofessionals that tear up your yard, this is your company. The owner will literally try to fight you for pointing his terrible work. Use at your own risk. You are a liar. I did not threaten one of your employees. I pointed out your sub par work and you actually threatened me. The HOA president…

Customer photo from D's reviewCustomer photo from D's reviewCustomer photo from D's reviewCustomer photo from D's review
Amanda2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

5/5 Stars. I highly recommend this company! They are always on time, professional, and do an amazing job. My yard has never looked better or cleaner. If you want a reliable crew that takes pride in their work, look no further!

Great priceLawn mowing & maintenance
MLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I had a malfunction with my Rachio system installed by another irrigation company. This company was not able to address the situation quickly so I got on Google and found On Point Outdoor. I spoke with the owner, Donny, and he was extremely helpful, and willing to come out in the morning on the 4th of July holiday…

Kelly7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Had a great experience with my lawn care needs. The owner is very responsive and helped with any/all questions I had! Highly recommend!

Matt2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

On Point Outdoors' commercial lawn service is outstanding! Their meticulous attention to detail and expert technique result in stunning striping that enhances the beauty of our business premises. With On Point, our lawn always looks professionally groomed and inviting.

Jobs customers hired them for

JobReviewsCategory typical
Lawn mowing & maintenance5—

Compare with

Photos

Customer reviews

4.8 ★★★★★ 19 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Laura Miller1 reviewTotal number of Google reviews Laura has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Donny is my go to for house and yard. Always prompt and reliable, does a fantastic job.

  • Price assessment: Reasonable price
  • Services: Lawn mowing & maintenance
Response from the owner · 2 years ago

Thank you for the kind words, we will see you as soon as the weather cooperates!

D K9 reviewsTotal number of Google reviews D has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

If you want unprofessionals that tear up your yard, this is your company. The owner will literally try to fight you for pointing his terrible work. Use at your own risk. You are a liar. I did not threaten one of your employees. I pointed out your sub par work and you actually threatened me. The HOA president confirmed that I did not threaten your employee. She was present the entire time.

Response from the owner · a month ago

Dave Kline threatened one of my employees and he stood his ground, which I am proud of. The president of the condo association called and apologized for his behavior. The man is delusional and a loose cannon, legal charges were filed against him for assault.

Amanda Flaugher2 reviewsTotal number of Google reviews Amanda has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

5/5 Stars. I highly recommend this company! They are always on time, professional, and do an amazing job. My yard has never looked better or cleaner. If you want a reliable crew that takes pride in their work, look no further!

  • Price assessment: Great price
  • Services: Lawn mowing & maintenance
M DLocal Guide · 31 reviewsTotal number of Google reviews M has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I had a malfunction with my Rachio system installed by another irrigation company. This company was not able to address the situation quickly so I got on Google and found On Point Outdoor. I spoke with the owner, Donny, and he was extremely helpful, and willing to come out in the morning on the 4th of July holiday to fix it! That says so much about On Point and the dedication and service of the owner and company. I highly recommend this company!

Response from the owner · a year ago

Thank you so much for the kind words! It was amazing deal with a great person, Thank you!

Kelly Garety7 reviewsTotal number of Google reviews Kelly has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Had a great experience with my lawn care needs. The owner is very responsive and helped with any/all questions I had! Highly recommend!

Response from the owner · a year ago

Thank you for the kind words.

Matt Rabish2 reviewsTotal number of Google reviews Matt has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

On Point Outdoors' commercial lawn service is outstanding! Their meticulous attention to detail and expert technique result in stunning striping that enhances the beauty of our business premises. With On Point, our lawn always looks professionally groomed and inviting.

Haylee Reed1 reviewTotal number of Google reviews Haylee has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Highly recommend on Point outdoors! He knows what he’s talking about and has exceeded expectations on every project and lawn job. Would definitely hire him again.

Micheal Mathews7 reviewsTotal number of Google reviews Micheal has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very professional. I've never had my business look so good. The level of care that he and his team put into the appearance of my place is unmatched. Highly recommend them to everyone.

Response from the owner · 2 years ago

Thank you for the great review, our team looks forward to serving you again this spring

Joyce Michalski6 reviewsTotal number of Google reviews Joyce has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

These guys are the best!!! Any outdoor needs that I have, They will be who I call!!!!

Response from the owner · 2 years ago

Thank you! Amazing people like you really make it a pleasure to go to work.

James Beers7 reviewsTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Had them do landscaping and clean up leaves. Wasn't a leaf left In The yard when he left. Fast, good quality work.

  • Positive: Quality, Professionalism, Value
  • Services: Landscape design, Lawn mowing & maintenance

On Point Outdoors on Google Maps →

Business details