Analyzing 7,185,9777.2M ReviewsFor 20,38520.4K Experts
Customers frequently praise the company for punctual deliveries, professional conduct, and clear communication regarding arrival times. Staff are often described as helpful during setup and careful with item handling. However, recurring complaints involve incorrect drop-off locations, damaged packaging, and instances where goods were left in inconvenient areas rather than at the specified destination.
Data from Google, last updated October 29, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: replies to reviews.
Bar = this company · dark tick = category median.
439 Google reviews we collected
Phrases our text analysis found in 367 written reviews
How often each topic comes up in the written reviews
We read 367 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The delivery person was very helpful nice and good at what he does”
“Arrived at 8am, checked in, (plenty of dock space) immediately started unloading.”
“They've had my order a week tomorrow and called me yesterday and said they would deliver today and it's after hours NO CALL OR NO SHOW!”
“They were professional, thorough, prompt, friendly.”
“…the hot tub/cover/latches today and just fyi the box was pretty badly damaged and the skirt had been walkedd on with shoes that had grids like tennis…”
“They were super respectful and would highly recommend using them!”
“They kept me updated and called as promised prior to arrival.”
“When you talk about the level of quality of service, integrity, professionalism, promptness and overall work ethic.”
praise complaint · found by our text analysis, Google review wording unchanged.
Steve and Pam are wonderful people with an amazing logistics business. The care taken in transport and storage of your items is done with the upmost care. You can always count on this delivery team to get your items where they need to go with 100% precision.
Directions to facility were on point. Arrived at 8am, checked in, (plenty of dock space) immediately started unloading. Out by 9:30am. Would definitely come back here. Thanks Michelle
Luciano and Raul were extremely cordial and hard working! They were super respectful and would highly recommend using them! Luciano is definitely going places!
Mextli Perez and Raul Segura were amazing!!! They were very kind and efficient; quick, careful, and made sure everything was right where I wanted it. I highly recommend!
When you talk about the level of quality of service, integrity, professionalism, promptness and overall work ethic... the AAFES team would Rate the best of the best overall. They contacted me via text prior to set up a date of delivery with choices. They kept me updated and called as promised prior to arrival.…
Mextli and Raul were amazing. Highly recommend. They were professional, thorough, prompt, friendly. Definitely use them!!
4.8 ★★★★★ 439 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Steve and Pam are wonderful people with an amazing logistics business. The care taken in transport and storage of your items is done with the upmost care. You can always count on this delivery team to get your items where they need to go with 100% precision.
Directions to facility were on point. Arrived at 8am, checked in, (plenty of dock space) immediately started unloading. Out by 9:30am. Would definitely come back here. Thanks Michelle
The delivery person was very helpful nice and good at what he does
Thank you for your feedback. We appreciate your kind words about our delivery person.
Luciano and Raul were extremely cordial and hard working! They were super respectful and would highly recommend using them! Luciano is definitely going places!
Mextli & Raul were courteous & professional! Would recommend them!
Mextli Perez and Raul Segura were amazing!!! They were very kind and efficient; quick, careful, and made sure everything was right where I wanted it. I highly recommend!
Mextli and Raul were fantastic! Very prompt and professional!
Goof communication and friendly people.
Thank you for your feedback. We look forward to working with you in the future.
When you talk about the level of quality of service, integrity, professionalism, promptness and overall work ethic... the AAFES team would Rate the best of the best overall. They contacted me via text prior to set up a date of delivery with choices. They kept me updated and called as promised prior to arrival. The two gentlemen Ryan and Derrick were superb!!! All the aforementioned speaks to these men specifically. I would only expect this type of service moving forward. Thank you for sharing an Excellent Customer Experience with my delivery. The set up was effortless, because of these gentlemen.
Thank you for the kind words. I will let them know how much you appreciated their effort. We look forward to delivering to you in the future. Best regards, Steve Jones
Mextli and Raul were amazing. Highly recommend. They were professional, thorough, prompt, friendly. Definitely use them!!
Thank you for your recommendation! We're glad you found our team professional and friendly. Best regards, Steve Jones
Analyzing 7,185,9777.2M ReviewsFor 20,38520.4K Experts
